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Technology Support Jobs in Chicago, IL (NOW HIRING)

AEG

IT Support Specialist

Chicago, IL · On-site

The IT Support Specialist manages routine IT operations and escalates complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed. Primary Job ...

AEG Worldwide

IT Support Specialist

Chicago, IL · On-site

The IT Support Specialist manages routine IT operations and escalates complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed. Primary Job ...

DSN Group, Inc.

Be Seen First

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related issues for our clients. Responsibilities: * Provide technical assistance with computer hardware and ...

DSN Group, Inc.

Be Seen First

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related issues for our clients. Responsibilities: * Provide technical assistance with computer hardware and ...

TEKsystems

It Support Analyst

Alsip, IL · On-site

$25 - $28/hr

Description We are seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing support ...

Proman Staffing

IT Support Technician

Northbrook, IL · On-site

$45K - $50K/yr

PROMAN Group USA is seeking a motivated, customer-focused IT Support Technician to join our IT team. This is a hands-on, onsite role responsible for providing exceptional technical support to ...

Roetzel & Andress

IT Support Specialist

Chicago, IL · On-site

Position Summary The IT Support Specialist provides hands-on and remote technical support to attorneys, staff, and business professionals across the firm. Reporting to the Manager of IT Services ...

Roetzel and Andress

IT Support Specialist

Chicago, IL · On-site

Position Summary The IT Support Specialist provides hands-on and remote technical support to attorneys, staff, and business professionals across the firm. Reporting to the Manager of IT Services ...

Wet Willie's

IT Support Specialist

Arlington Heights, IL · On-site

$52 - $72/hr

Job 136703 - IT Support Specialist Arlington Heights, IL Help Desk Technicians provide remote and onsite management of multiple client networks of various sizes and levels of complexity. This ...

New

AKIRA

IT Support Specialist - Retail

Chicago, IL · On-site

$55K - $60K/yr

AKIRA IT Support Specialist - Retail In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 40+ stores across the United ...

1872 Consulting

Tech Support Specialist

Chicago, IL · On-site

Experience supporting MS Office * Experience with Citrix or other remote access technologies Nice To Haves: * Bachelor's Degree, ideally in an IT related field * A+ or ITIL certification * Experience ...

AKIRA

IT Support Specialist - Retail

Chicago, IL

AKIRA IT Support Specialist - Retail In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 40+ stores across the United ...

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All JobsTechnology Support JobsTechnology Support Jobs in Chicago, IL

Technology Support information

See Chicago, IL salary details

$27.8K

$44.8K

$68K

How much do technology support jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technology support in Chicago, IL is $44,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $48,500.00 per year, depending on experience, location, and employer.

What is technology support?

Technology Support professionals, often known as IT support specialists or help desk technicians, are responsible for assisting individuals and organizations with technical issues related to computers, software, networks, and other technology systems. They troubleshoot problems, provide guidance on using hardware and software, and may install or configure new technology. Their goal is to ensure that technology runs smoothly and users can perform their tasks efficiently. Technology Support roles can range from answering simple user queries to resolving complex technical problems.

How does a technology support professional typically collaborate with other departments to resolve technical issues?

Technology Support professionals often work closely with various departments, such as HR, finance, and operations, to understand and address their unique technical challenges. Collaboration usually involves clear communication to gather details about reported issues, coordinating with IT specialists or vendors when advanced troubleshooting is needed, and providing timely updates to stakeholders. Building strong relationships and maintaining open channels of communication are essential for efficiently diagnosing problems and implementing effective solutions that minimize disruptions to business operations.

What are the key skills and qualifications needed to thrive as a technology support specialist, and why are they important?

To thrive as a Technology Support Specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with help desk ticketing systems, remote support tools, and standard office software is commonly required. Exceptional communication, patience, and problem-solving abilities help build trust and effectively resolve user issues. These skills ensure quick resolution of technical problems, minimize downtime, and enhance overall user satisfaction in an organization.

What is the difference between Technology Support vs Help Desk Technician?

AspectTechnology SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SAT
Work EnvironmentCorporate, IT departments, remoteHelp desks, call centers, on-site support
Employer & IndustryTech companies, large organizationsIT service providers, internal support teams
Job FocusDiagnosing and resolving technical issues, hardware/software supportAssisting users, troubleshooting, ticket management

Technology Support and Help Desk Technician roles often overlap but differ mainly in scope. Technology Support tends to involve broader technical troubleshooting and support across hardware, software, and networks, often in corporate environments. Help Desk Technicians primarily focus on user assistance, ticket resolution, and basic troubleshooting. Both roles require similar certifications and are essential in IT service delivery, but their work environments and responsibilities vary slightly.

How do I become a technology support?

To become a technology support professional, you typically need a high school diploma or equivalent, along with knowledge of computer hardware, software, and networking. Earning certifications such as CompTIA A+ can improve job prospects, and gaining hands-on experience through internships or entry-level positions is valuable. Strong problem-solving skills and customer service abilities are also important in this role.

What does a technology support job do?

A technology support job involves assisting users with hardware, software, and network issues to ensure proper functioning of computer systems. Support staff troubleshoot problems, provide technical guidance, and may use tools like remote access software or ticketing systems. Strong communication skills and technical knowledge are essential for resolving issues efficiently.

What cities near Chicago, IL are hiring for Technology Support jobs?

Cities near Chicago, IL with the most Technology Support job openings:

Technology Support jobs near you
Infographic showing various Technology Support job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $44,791 per year, or $21.5 per hour.

IT Support Specialist

AEG

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Provide day-to-day technical support for CMN staff, diagnosing and resolving hardware, software, and device issues.

  • Serve as the first point of contact for employee technology support requests and escalate complex issues to the IT Manager.

  • Assist with deployment, configuration, and maintenance of office technology, including laptops, desktops, mobile devices, and office peripherals.

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! Job Description The Information Technology (IT) Support Specialist provides day-to-day technical support for CMN staff and serves as the first point of contact for technology-related issues. This position diagnoses and resolves hardware, software, and device issues while supporting CMN employees both in person and remotely. The IT Support Specialist manages routine IT operations and escalates complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed. Primary Job Responsibilities
  • Support all CMN offices with IT-related issues, including desktop and application support in Mac and Windows environments.
  • Diagnose and resolve problems on all types of technology related to hardware, software, mobile devices, printers, and transmission devices/media. Assess the situation, determine next steps, execute action plans, and review to ensure issues have been resolved.
  • Serve as the first point of contact for employee technology support requests and escalate complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed.
  • Process paperwork for new hires and employee departures and coordinate account creation, updates, and deactivation across company platforms.
  • Assist with deployment and configuration of laptops, desktops, monitors, and mobile devices for CMN employees.
  • Assist with Microsoft 365 user administration, license assignments, and user support.
  • Support SharePoint access, Microsoft Teams, Outlook, and other Microsoft 365 applications.
  • Assist with monitoring Windows Servers, Hyper-V virtual machines, and Synology NAS storage, escalating issues to the IT Manager when appropriate.
  • Support Cisco Spam Filter, Kandji device enrollment, endpoint support, and user security-related requests.
  • Provide first-level support for QuickBooks access and application issues, escalating complex issues as needed.
  • Create users and provision phones within the 3CX phone system.
  • Support office technology including LED Video Systems, HVAC systems, Camera Systems, conference room technology, and printers.
  • Coordinate workstation moves, desktop deployments, application installations, and new office setups.
  • Maintain IT equipment inventory and assist with technology purchasing and asset tracking.
  • Document support requests, resolutions, and recurring issues while following established IT procedures and standards.
Requirements
  • High School Diploma or its equivalency (Associate's or Bachelor's Degree preferred)
  • A minimum of 2 years of related work experience
  • Bilingual Spanish (strongly preferred)
  • Experience troubleshooting hardware and software issues on Mac, PC, iPhone, and Microsoft 365 applications
  • Experience supporting printers, mobile devices, conferencing technology, and office peripherals
  • Demonstrate excellent verbal and written communication skills
  • Excellent interpersonal skills for interaction with internal and external staff
  • Ability to follow established IT processes, prioritize multiple support requests, and maintain accurate documentation
  • Basic knowledge of Windows Server, networking, Microsoft 365, and cloud technologies preferred
  • Strong customer service skills with the ability to build relationships and provide effective technical support
  • Knowledge of the music industry preferred
Travel
  • None
Payscale: $24.03- $28.84 Bonus: This position is eligible for a bonus under the current bonus plan requirements. Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law. Employer does not offer work visa sponsorship for this position.
AEG logo

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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