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Technology Support Professional Jobs in Florida (NOW HIRING)

Keiki Enterprises LLC

IT Tech support

Key Biscayne, FL · On-site

$20 - $27.50/hr

This technician is part of a professional team of people providing a single point of contact for ... Primary responsibility will be supporting our employee base with their technology needs including ...

Keiki Enterprises LLC

IT Tech support

Key Biscayne, FL · On-site

$20 - $27.50/hr

This technician is part of a professional team of people providing a single point of contact for ... Primary responsibility will be supporting our employee base with their technology needs including ...

TEEMA

Technical Support

Tampa, FL

$25 - $28/hr

This is an excellent opportunity for an IT support professional who enjoys hands-on technical work, desktop deployments, and delivering exceptional customer service. What You'll Do * Configure, image ...

AVI-SPL

Meeting Support Professional

Jacksonville, FL · On-site

$13.75 - $16.75/hr

As a Meeting Support Professional, you will be the primary onsite point of contact that will work ... Basic knowledge of AV equipment, conference room technology, and troubleshooting. * Excellent ...

Apex Systems

IT Technical Support

Tampa, FL · On-site

$19.50 - $26.75/hr

Tampa, FL (On-site) Role Overview We are seeking an IT Technical Support professional to provide on-site technical assistance across multiple campus locations. The successful candidate will be ...

New

i-Tech Support, Inc.

Helpdesk Technician Level 2

Orlando, FL · On-site

$18.75 - $25.25/hr

Job Summary : i-Tech Support, Inc. is seeking a Tier 2 Helpdesk Support professional responsible for providing technical expertise and advanced troubleshooting for complex IT issues. The role ...

Keiki Enterprises LLC

IT Support Tech

Doral, FL · On-site

$45K - $60K/yr

The IT Support Technician is part of a professional team of people providing high-level customer service and technical support. * Primary responsibility is to troubleshoot and resolve all computer ...

Keiki Enterprises LLC

IT Support Tech

Doral, FL · On-site

$45K - $60K/yr

The IT Support Technician is part of a professional team of people providing high-level customer service and technical support. * Primary responsibility is to troubleshoot and resolve all computer ...

One More Child

IT Support Specialist

Lakeland, FL · On-site

$23 - $26.45/hr

IT SUPPORT SPECIALIST Department: Finance and Administration JOB SUMMARY One More Child is seeking ... Effective professional working relationships internally and externally. * Ability to solve daily ...

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Technology Alignment Engineer/Field Technician

Orlando, FL • On-site

i-Tech Support, Inc.
IT Services • 11 - 50 employees
Learn more about i-Tech Support, Inc.external

Full-time

Re-posted 25 days ago

Job description

Job Summary:
i-Tech Support, Inc. is seeking a Technology Alignment Engineer to enhance operational efficiency and minimize service demands through technology benchmarking. The role involves managing client technology documentation, conducting proactive reviews, and identifying opportunities for service improvements.
Responsibilities:
• Perform scheduled proactive reviews of assigned client environments.
• Identify risks linked to outdated or misconfigured systems.
• Drive down Tickets per Endpoint per Month (TPE/M) and avg resolution time.
• Develop and manage the technical documentation and SOP library.
• Build and maintain knowledge of client technologies.
• Provide minimal reactive work during onsite proactive visits.
• Participate in the Noise Abatement Process (NAP) weekly meeting.
• Exhibits company core values and enhances company culture.
• Collaborate with the operations and technical experts in the company to identify requirements for current and future technologies.
• Deploy and support technology solutions based on industry best practices.
• Conduct systems analysis and recommend improvements for managed services clients via client facing assessment as needed.
• Perform quality assurance and peer reviews for managed services clients.
• Foster and maintain strong relationships with clients, prospective clients, and other staff members.
• Identify opportunities for new additional services and new customer sales.
• Adhere to department-approved training, mentoring, and certification standards.
• Perform additional tasks and duties as assigned by the supervisor.
Qualifications:
Required:
• Must be located in Orlando
• Technical proficiency in relevant technologies with ongoing learning.
• Strong organizational and coordination skills.
• Effective multitasking and task prioritization.
• Client-focused mindset for business needs alignment.
• Collaborative team approach for solution development.
• Ability to communicate professionally with clients, team, and management both verbally and in writing.
• Willingness to work in a strong team environment.
• Capability to work independently and meet specific deadlines.
• Excellent problem-solving, debugging, and troubleshooting skills.
• Strong analytical and organizational skills, with a demonstrated ability for problem determination and resolution.
• Ability to effectively manage multiple tickets simultaneously and prioritize client issues and needs.
• Professionalism, attention to detail, and a positive customer-facing attitude.
• Experience in configuration and administration of hypervisor-based virtualization technology (e.g., Hyper-V, VMware, VDI).
• Proficient in systems engineering and administration within a Microsoft environment, including Microsoft Intune, Entra and Endpoint Manager, as well as AWS, and Google Cloud.
• Experience in integrating various subsystems into a cohesive whole.
• Understanding of network protocols, configurations, and security.
• Familiarity with multiple operating systems, such as Windows, Linux, and MacOS.
• Bachelor’s Degree (B.A. or B.S.) from an accredited institution, or equivalent combination of education and experience.
• Minimum of three (3) years of experience in supporting businesses with technology as well as providing solutions that will solve technical challenges for the customer including security solutions, best practices, design, planning, and implementation.
Preferred:
• Certifications such as MCA or MCE in Microsoft Azure platforms, and/or Google IT Support Professional are not required but highly recommended.
• CompTIA Network+ or Security+ certification preferred.
Company:
Since 1999, i-Tech Support has helped businesses, non-profits and schools achieve their goals by supporting them with technology that simply works. Founded in 1999, the company is headquartered in Ocoee, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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