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Technology Support Engineer Jobs in Savage, MN (NOW HIRING)

3M

Specialist Product Support Engineer

Saint Paul, MN · On-site

Spec Product Support Engineer - Industrial Adhesives & Tapes Division Collaborate with Innovative ... With a wide variety of people, global locations, technologies and products, 3M is a place where you ...

Calspan LLC

IT Support Specialist

Saint Paul, MN · On-site

$25/hr

The IT Support Specialist plays a key role in troubleshooting technical issues and helping ... Computer hardware and software, including applications and programming * Deltek Costpoint

3M

Specialist Product Support Engineer

Saint Paul, MN · On-site

With a wide variety of people, global locations, technologies and products, 3M is a place where you ... As a Specialist Product Support Engineer in one of SIBG's key investment portfolios, you will have ...

New

3M

Specialist Product Support Engineer

Saint Paul, MN · On-site

Spec Product Support Engineer - Industrial Adhesives & Tapes Division Collaborate with Innovative ... With a wide variety of people, global locations, technologies and products, 3M is a place where you ...

3M

Specialist Product Support Engineer

Saint Paul, MN · On-site

With a wide variety of people, global locations, technologies and products, 3M is a place where you ... As a Specialist Product Support Engineer in one of SIBG's key investment portfolios, you will have ...

New

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Showing results 21-40

All JobsTechnology Support Engineer JobsTechnology Support Engineer Jobs in Savage, MN

Technology Support Engineer information

See Savage, MN salary details

$17

$42

$72

How much do technology support engineer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for technology support engineer in Savage, MN is $42.53, according to ZipRecruiter salary data. Most workers in this role earn between $31.54 and $49.76 per hour, depending on experience, location, and employer.

What is the difference between Technology Support Engineer vs Network Support Specialist?

AspectTechnology Support EngineerNetwork Support Specialist
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentHelp desks, technical support teams, on-site and remoteNetwork operations centers, on-site network troubleshooting
Industry UsageIT services, tech companies, enterprise supportTelecommunications, large enterprise networks

The main difference is that Technology Support Engineers handle a broad range of technical issues across hardware and software, providing user support. In contrast, Network Support Specialists focus specifically on network infrastructure, troubleshooting network issues, and maintaining connectivity. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ based on technical focus.

How much is the salary of a technology support engineer?

The average salary of a technology support engineer in the United States ranges from $50,000 to $70,000 per year, depending on experience, location, and certifications. Entry-level positions typically start around $40,000, while experienced professionals with specialized skills can earn over $80,000 annually.

What does a technology support engineer do?

A technology support engineer provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use diagnostic tools, communicate solutions clearly, and may maintain documentation or perform system updates to ensure smooth technology operations.

What is a Technology Support Engineer?

A Technology Support Engineer is responsible for troubleshooting and resolving technical issues related to hardware, software, and network systems. They often assist end-users, maintain IT infrastructure, and may use tools like remote support software, requiring technical knowledge and communication skills.
Technology Support Engineer jobs near you
Infographic showing various Technology Support Engineer job openings in Savage, MN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $88,461 per year, or $42.5 per hour.

CCaaS Production Support Engineer

Northern Base

Eden Prairie, MN • On-site

$110K - $120K/yr

Full-time

Re-posted 7 days ago

Job description

Job Description
The Senior CCaaS Production Support Engineer is responsible for ensuring the stability, availability, and operational health of enterprise Contact Center platforms, including Genesys Cloud, Amazon Connect, NICE CXOne, and integrated solutions such as Pindrop. This role serves as a critical escalation point for production incidents, troubleshooting, vendor engagement, and operational support activities, helping to maintain reliable customer and agent experiences across the contact center ecosystem.
________________________________________
Primary Responsibilities
Production Support & Incident Management
• Provide advanced production support for CCaaS platforms, associated integrations, and customer contact center services.
• Investigate, troubleshoot, and resolve complex production incidents, service disruptions, and customer-reported issues.
• Lead incident response activities, facilitate bridge calls, coordinate recovery efforts, and provide timely stakeholder communications during major outages.
• Perform detailed root cause analysis and drive corrective actions to prevent recurring issues.
• Manage incidents through their full lifecycle, ensuring accurate documentation, escalation, resolution, and post-incident review activities.
• Participate in on-call support rotations and provide after-hours support for critical business-impacting incidents.
Platform Operations
• Monitor platform health, service performance, and operational alerts across contact center technologies.
• Analyze call flows, routing behavior, agent experiences, and customer interaction paths to identify service-impacting issues.
• Support configuration validation, production deployments, and operational readiness activities.
• Review planned changes for operational risk and assist in implementation and post-deployment validation.
Vendor & Integration Support
• Serve as the primary operational liaison for CCaaS vendors including Genesys, Amazon Connect, NICE, Pindrop, and other third-party providers.
• Coordinate vendor escalations and drive timely resolution of platform-related issues.
• Troubleshoot integrations involving authentication, routing, APIs, voice services, and external contact center technologies.
• Ensure vendor issues are properly tracked, documented, and resolved within agreed service levels.
Operational Excellence
• Develop and maintain support runbooks, troubleshooting guides, knowledge articles, and operational documentation.
• Identify recurring issues and recommend process, configuration, or system improvements to enhance platform stability.
• Support problem management efforts by identifying trends, recurring defects, and opportunities for service improvement.
• Collaborate with engineering, infrastructure, network, security, and application te ams to resolve cross-functional production issues.
 
Required Qualifications
• Bachelor's degree or equivalent practical experience.
• 4+ years of experience supporting enterprise contact center technologies, including Amazon Connect, Genesys Cloud, NICE CXOne, or similar CCaaS platforms.
• 4+ years of experience in production support, incident management, and troubleshooting within large-scale enterprise environments.
• Experience supporting and troubleshooting CCaaS integrations, including voice authentication and fraud prevention solutions such as Pindrop.
• Experience with monitoring tools such as Splunk, CloudWatch, Dynatrace, Datadog, Grafana, Zabbix, or equivalent platforms.
• Experience analyzing application, system, and telephony logs to diagnose production issues.
• Knowledge of contact center technologies, telephony concepts, IVR/IVA platforms, APIs, and system integrations.
• Experience working in a 24x7 operational support environment with on-call responsibilities.
• Strong problem-solving, communication, and stakeholder management skills.