Technology Operations Intern Jobs in Rochester, MI

About Brkthru:

Brkthru was founded with a client-centric philosophy in an industry where service is often overlooked. Our mission is to be the preferred partner of local advertisers and agencies, creating and managing successful paid digital media campaigns for local, state, regional and national brands in nearly every B2C and B2B vertical and industry. Our campaigns reach customers on digital devices such as smartphones, tablets, computers and digital TV.

We are guided by our core values and we center them in the hiring process and our workday to build teams that exemplify Positive Attitude, Caring, Contribution, Communication, and Trust.

Why Brkthru?

Brkthru is the leading digital media solutions provider to mid-market agencies and brands. We are a close-knit and highly sophisticated trading team that works in 20+ different digital media platforms. Our client-first philosophy sets us apart, consistently earning us a 90% client satisfaction rating, and equally impressive client retention is proof. We are growing quickly, ranking for the fourth year in-a-row to the Inc. 5000 Fastest Growing Private Companies in America for 2025, 2024, 2023, and 2022. We rank 324 in the Inc. Advertising & Marketing category and outpace some of the biggest agencies in the country.

The Opportunity:

At Brkthru, technology drives how we connect, collaborate and grow. This internship offers a chance to see how that happens from the inside. As an IT Intern, you’ll support a variety of projects that keep our systems running efficiently and securely. You’ll help document key processes, assist with the rollout of new tools like Confluence, and contribute to projects that improve how our teams work across platforms. This internship is a great opportunity to apply your technical knowledge in a professional setting while learning how IT supports a fast-paced, people-centered business.

What You’ll Do:

• Provide first-level support by reviewing alerts, troubleshooting HelpDesk tickets, and fielding end-user questions.
• Support the rollout of Confluence, including creating and organizing content, building knowledge base articles, granting user access, and assisting team members as they adopt the system.
• Assist with system organization and documentation, including updating legacy data, auditing shared files, and maintaining IT process and policy records.
• Contribute to communications and training materials for system updates, AI tools like Copilot, and transitions between platforms such as Google Docs and Microsoft 365.
• Help gather and organize technical specs, analytics, and AI use cases to support collaboration with managed service providers and ongoing process improvement projects.

What You’ll Gain:

• Hands-on experience supporting IT operations in a modern, cloud-based business environment.
• Opportunities to strengthen your troubleshooting, documentation, and communication skills.
• Mentorship from experienced professionals who value curiosity, problem-solving, and learning by doing.
• A clearer understanding of how IT supports organizational efficiency, collaboration, and growth in a fast-paced company, reinforced through structured learning and a capstone project.

• Currently pursuing a degree in Information Technology, Computer Science, or a related field as a Junior or Senior level student.
• Strong written and verbal communication skills.
• Basic troubleshooting and technical support knowledge.
• Strong organizational skills and attention to detail.
• Eagerness to learn and contribute in a collaborative, fast-moving environment.
• Based in Michigan and able to report to the office in Southfield, MI at minimum for the following events: your first day, during scheduled offsites to assist with AV and employee laptop help in-person, for your final capstone presentation, and your last day.

Preferred Qualifications:

• Familiarity with Confluence, Microsoft 365, or Google Workspace.
• Ability to dedicate 20 hours per week on at least 4 days per week.
• Ability to work in the office once per week.

Other Details:

This is a paid internship compensated at an hourly rate of $13.73/hour. Interns may work up to 20 hours per week, with a typical schedule averaging 15–20 hours per week, depending on workload and individual availability.

This is a Summer 2026 Internship opportunity starting in September 2026 and ending in December 2026.

Brkthru operates as a fully remote company with in-person collaboration that varies by role. We uphold the expectation that all team members maintain a dedicated and reliable workspace, free from distractions, to ensure optimal productivity. For this role, we anticipate some in-person collaboration if possible and the candidate’s physical location and schedule allows.

Brkthru Hiring and AI Usage

Brkthru welcomes candidates to use AI tools for proofreading or strengthening their resume, but submitting AI-generated cover letters, resumes, or work samples that do not accurately represent a candidate’s skills will be considered a red flag. The use of AI-powered 'whispering bots' or real-time answer-generation apps during live interviews is strictly prohibited.

Our ATS does not leverage AI resume screening to filter candidates. All applications are reviewed by a human. Brkthru may use artificial intelligence (AI) and automated tools to assist in the hiring process, however, all hiring decisions are made by people.

We’re proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender, gender identity or expression, pregnancy (including childbirth, lactation, and related conditions), national origin or ancestry, ethnicity, age, family status, marital status, veteran or military status, the presence of a medical condition or physical or mental disability, height, weight, misdemeanor arrest record, genetic information, citizenship, hair (including texture or protective hairstyle), or any other characteristic protected by applicable law, and encourage all applicants to apply.