Technology Operations Associate Jobs in Gainesville, FL

Salary : $62,400.00 Annually
Location : 692 NW 30th Avenue, Ocala, Florida 34475, FL
Job Type: Full-time
Job Number: 2026-22
Bureau: Budget/Finance
Division: Information Technology
Opening Date: 05/22/2026
Closing Date: Continuous
Description
The IT Applications Analyst is primarily responsible for the implementation, maintenance, and security of software applications and the servers they reside on. This role involves creating detailed reports for customers using SQL, PowerBI, and other database technologies. The IT Applications Analyst will work closely with vendors and administrators for application troubleshooting and updates and coordinate with internal IT teams and agency personnel to ensure seamless integration and maintenance.
Examples of Duties
Duties:
A. Abide by the "Law Enforcement Code of Ethics."
B. Install, configure, and maintain software applications across the organization to ensure they are up to date and secure.
C. Provide day-to-day support for software applications, resolving user issues and ensuring smooth operation.
D. Monitor application performance and stability, identifying and addressing potential problems.
E. Coordinate with internal IT teams and agency personnel for application updates, maintenance, and system enhancements.
F. Develop detailed reports for customers using a variety of technologies.
G. Support the operations and upkeep of agency database systems.
H. Develop and deliver training sessions and materials to educate users on new and existing applications.
I. Create and maintain comprehensive documentation for applications.
J. Implement and maintain security measures to protect applications and data from unauthorized access and vulnerabilities.
K. Ensure compliance with relevant security policies, regulations, and licensing requirements.
L. Liaise with software vendors for support, upgrades, and licensing.
M. Keep up to date with the latest trends and best practices in application and database management.
N. Make recommendations for improvements and upgrades to software applications.
O. Assist in the evaluation and selection of new software and tools to enhance business processes and support organizational growth.
P. Develop and implement automation scripts and tools to streamline application management and improve operational efficiency.
Q. Consistently creates and keeps tickets up to date. Information put into tickets is accurate.
R. Maintain accurate inventory and track assets through their lifecycle. Provides up to date and accurate assessments of licensing, usage buffers, service life, and support contracts.
S. Perform other related duties, as assigned, including modified schedule or temporary re-assignment during declared emergency or activations, as determined by the Sheriff.
JOB STANDARDS:
Demonstrates excellent customer service and professionalism. No ongoing pattern of negative feedback.
Maintains responsive and solution focused communications with all users.
Applies a security first approach in all duties. Follows least privilege principles and reports anomalies. Actively participates in security response efforts. Successfully completes security and phishing tests.
Demonstrates respect toward peers and managers. Addresses disagreements professionally. Does not undermine leadership or colleagues. Maintains a positive and collaborative attitude within the IT department.
Communicates effectively with stakeholders, peers, and vendors. Keeps others informed on status and impacts of work. Assists peers and contributes to team improvement. Participates and can be depended upon in emergency after-hours situations.
Stays focused and delivers high quality work on time and meets deadlines. Proactively prevents delays and removes roadblocks. Consistently plans and prioritizes tasks so that meaningful work is always in progress.
Shows initiative to learn new technologies and practices. Demonstrates capacity to read documentation and apply new knowledge independently. Strives to be a subject matter expert.
Keeps IT systems and spaces clean and maintained. Prevents and actively seeks to reduce technical debt. Ensures minimal system downtime through architectural and process improvement.
Delivers maintainable and reliable solutions to improve system functionality, performance, and stability.
Solves complex problems with precision, even under pressure. Shows commitment to the profession by always maintaining a high standard of technical competence and a drive to continuously exceed expectations in our sector.
Typical Qualifications
JOB PREREQUISITES:
• Associate's degree in a related field or equivalent experience.
• Relevant certifications such as CompTIA A+, Network+, or equivalent are preferred.
• Knowledge of Windows Server deployment, maintenance, administration, and security.
• Experience in installing, configuring, and maintaining software applications.
• Understanding of the principles associated with database maintenance and administration.
• Knowledge pertaining to SQL and Power BI.
• Must be able to Pass a Criminal Background Screening and Drug Screening.
• Flexibility to work extended hours, nights, weekends, and participate in an on-call rotation as required.
JOB REQUIREMENTS:
• Maintain a valid Florida driver's license.
Supplemental Information
ADA:
PHYSICAL AND DEXTERITY REQUIREMENTS: Requires medium to heavy work that involves walking or standing a significant amount of the time, exerting from 20-50 pounds of force on a recurring basis, and skill, adeptness, and speed in the use of fingers, hands, or limbs on repetitive operation of mechanical and electronics, office equipment, machines or tools within narrow to moderate tolerances or limits of accuracy. See and hear at normal range. Ability to sit at a desk and view a display screen for extended periods of time. Speak, read, write, and understand English fluently. Ambulate independently.
WORKING CONDITIONS: Both indoor and open shop environments. Some amount of time may be spent in buildings or vehicles with uncontrolled climate conditions. Exposure to possible electrical hazards. Routine lifting of objects up to fifty (50) pounds. Normal daytime hours, but subject to being called out, and may be required to work overtime when necessary.
The duties, prerequisites and job requirements listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.
ENVIRONMENTAL HAZARDS: The job requires inside and outside work; ability to tolerate inclement weather. Possible exposure to extreme noise levels, bright or dim light, hazardous materials and conditions, traffic, moving machinery, electrical shock and working above the ground or floor level on ladders or on roofs or platforms and or exposure to office related dust, fumes, and odors.
SENSORY REQUIREMENTS: The job requires normal visual acuity and field of vision, hearing, speaking, color perception, sense of taste, sense of smell, depth perception and texture perception.
The Marion County Sheriff's Office is an Equal Opportunity Employer. ADA requires the Sheriff's Office to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for career Service vacancies and are encouraged to apply. Candidates claiming Veterans Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the close of the vacancy announcement.
Nothing in this job description prevents management from assigning different or additional duties or modifying the job description at any time.
The Marion County Sheriff's Office offers a highly competitive benefits package to all full-time employees and new incentives for Florida Certified Law Enforcement and Corrections Officers.
Employee Benefits are detailed in the Marion County Sheriff's Office Operations Directive 3030.50 EMPLOYEE BENEFITS - GENERAL
A. The following benefits are provided to all full-time employees. Some of the following are more fully described in the agency's operational directives.
1. Annual Leave: Employees receive two weeks annual leave per the first through the fourth year of employment. Increases are given after 4, 9, 14, and 19 years of service.
2. Holidays: The Agency recognizes nine holidays, which are identified each year by the Board of County Commissioners. Employees, depending on their assignments, receive either a day off or an extra day's pay for each holiday.
3. Overtime Compensation: Employees receive compensation for overtime. They may receive pay, compensatory time, administrative time, or flextime, depending on their position and at the discretion of their supervisor.
4. Medical Insurance: The Agency furnishes insurance through a group policy. The Agency pays a portion of the premium for the employee's medical insurance. The employee has the option, at their expense, to place their dependents on the same policy.
a. If a full-time law enforcement or corrections officer suffers an on-duty catastrophic injury, in accordance with and defined by F.S.112.19 and 440.02(37), and is otherwise qualified, the Agency will pay the entire medical insurance premium of the employee, the employee's spouse and each dependent child until the child reaches the age of majority or until the last day of the calendar year when the child reaches the age of 25 if still a dependent for support, or if the child is a full or part-time student still dependent for support. If the employee dies, the Agency will continue to pay the premium for the dependent children and for the spouse until the spouse remarries.
b. If a full-time law enforcement or corrections officer is killed in the line of duty on or after July 1, 1993, as a result of an act of violence inflicted by another person while the officer is engaged in the performance of law enforcement duties or as a result of an assault against the officer under riot conditions shall pay the entire premium of the political subdivision's health insurance plan for the employee's surviving spouse until remarried, and for each dependent child of the employee until the child reaches the age of majority or until the end of the calendar year in which the child reaches the age of 25. Note: In the line of duty death benefit, the Sheriff may continue to pay the premium of the spouse who has remarried and still has children who continue to qualify for the health insurance benefit.
(1) Benefits payable from another source will reduce these benefits paid by the
Agency. To commit a fraud in obtaining these benefits is a first-degree misdemeanor. A conviction, regardless of whether adjudication is withheld, will result in the employee forfeiting the right to receive the benefits and having to pay the Agency back for benefits paid due to the fraud.
c. In order for the officer or spouse and children to be eligible for benefits, the injury must have occurred while in fresh pursuit, responding to what is reasonably believed to be an emergency, or an unlawful act perpetrated by another.
d. An employee qualified for these benefits is not eligible for any other health insurance subsidy from the Agency.
e. F.S.S. 112.0801 provides that retirees and their eligible dependents shall be offered the same health and hospitalization insurance coverage as is offered to active employees. Retirees will receive a credit of $5.00 per month for each year worked, not to exceed $150.00 per month, or the cost of the insurance.
(1) Even though the State of Florida considers all service under the FRS, the Sheriff will only consider the years worked at the Marion County Sheriff's Office.
(2) The Sheriff's subsidy is a credit to the total cost of the insurance. This shall not exceed the total monthly cost, after subtracting the subsidy received from FRS.
a. The subsidy shall be given to the employee until the employee reaches the age of 65, and then the benefit will stop.
5. Worker's Compensation: Employees are covered by Worker's Compensation for on-duty injuries, per Worker's Compensation laws. (See Operations Directive 3035.00)
6. Life Insurance: The Agency pays the premium for one (1) time the employee's annual salary for life insurance, including $12,000 accidental death and dismemberment for all employees. The employee can purchase additional amounts, if they desire. (See Optional Benefits, paragraph 3030.55).
7. Additional Life Insurance: In addition to the regular life insurance in paragraph 6 above, the Sheriff also furnishes a $200,000 policy for on-the-job accidental death, and a $150,000.00 policy for on-the-job intentional death for all employees. In addition, the Federal Government furnishes a death benefit for officers killed in the line of duty.
8. Long Term Disability Insurance: The Agency furnishes long term disability insurance for each employee who is eligible to receive the benefit after a 4 month waiting period. Generally the employee will receive 67% of his/her salary up to $3,000.00/month if he/she becomes disabled. This benefit would be coordinated