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Technology Operations Associate Jobs in Cary, NC

Mantra Health

Care Operations Associate

Durham, NC

... technologies. Spanning the entire care continuum, Mantra Health provides comprehensive digital ... Care Operations Associate to play a critical role in ensuring smooth and efficient student care ...

New

Versana

Client Success Operations Associate

Raleigh, NC · On-site

The Client Success Operations Associate reporting to the Director of Product Operations, will ... technology solution. • Coordinate efforts with the Head of Product, Client Success with Go-to ...

Tricera

Operations & Growth Associate

Apex, NC · On-site

What You'll Do As an Operations & Support Associate, you'll be the go-to person for our sales ... When agents or clients run into tech hiccups, you'll be the expert who helps them get back on track.

Harris Computer

Associate Computer Operator

Raleigh, NC · On-site

Associate Computer Operator - Junior IT Operations Support Location: Fully onsite in Raleigh, North Carolina (Wake County). Schedule: Monday through Friday, 8:00 AM - 5:00 PM. Key Responsibilities ...

Harris

Associate Computer Operator

Raleigh, NC · On-site

Role: Associate Computer Operator - Junior IT Operations Support Location: Fully onsite in Raleigh, North Carolina (Wake County). Schedule: Monday through Friday, 8:00 AM - 5:00 PM. Key ...

Intelliswift Software

Ops Program Manager

Durham, NC · On-site

Global Operations Associate Project Manager Job Summary: The Global Operations Associate Project ... Strong aptitude for learning new technologies and familiarity with the basic hardware and services ...

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All JobsTechnology Operations Associate JobsTechnology Operations Associate Jobs in Cary, NC

Technology Operations Associate information

See Cary, NC salary details

$10

$24

$49

How much do technology operations associate jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for technology operations associate in Cary, NC is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $28.08 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Technology Operations Associates, and how can they be addressed?

Technology Operations Associates often encounter challenges such as managing multiple priorities, responding quickly to system outages, and ensuring seamless coordination between technical and non-technical teams. Staying organized, communicating clearly with colleagues, and proactively learning about new technologies are key strategies for overcoming these hurdles. Additionally, developing strong troubleshooting skills and a customer-focused mindset can help associates effectively resolve issues and contribute positively to the overall IT operations environment.

What does a technology associate do?

A Technology Operations Associate is responsible for supporting the daily functioning of technology systems, including troubleshooting hardware and software issues, maintaining network infrastructure, and assisting with system updates. They often work with tools like ticketing systems and may require certifications such as CompTIA or Cisco. The role typically involves collaboration with IT teams and may require availability for on-call support or shift work.

What does a Technology Operations Associate do?

A Technology Operations Associate is responsible for supporting and maintaining an organization’s technology infrastructure. This includes monitoring system performance, troubleshooting technical issues, and assisting with the deployment of new software or hardware. They often work closely with IT teams to ensure systems are running smoothly and efficiently. Their role is essential to minimize downtime and keep technology resources available for employees and customers.

What is the job role of an operations associate?

A Technology Operations Associate is responsible for supporting the daily functioning of technology systems, ensuring smooth operations, troubleshooting technical issues, and maintaining infrastructure. They often work with IT tools, monitor system performance, and assist with process improvements to enhance efficiency.

What does an IT operations associate do?

An IT operations associate is responsible for maintaining and supporting an organization’s technology infrastructure, including servers, networks, and hardware. They monitor system performance, troubleshoot issues, and assist with software updates and security measures, often using tools like ticketing systems and monitoring software. This role requires technical skills, problem-solving ability, and knowledge of IT best practices.

What are the key skills and qualifications needed to thrive as a Technology Operations Associate, and why are they important?

To thrive as a Technology Operations Associate, you need a solid understanding of IT systems, troubleshooting, and operational processes, usually backed by a degree in information technology, computer science, or a related field. Familiarity with monitoring tools, ticketing systems, and ITIL frameworks, as well as relevant certifications like CompTIA or ITIL, are commonly required. Strong analytical thinking, attention to detail, and effective communication skills set top performers apart in this role. These skills ensure smooth technology operations, quick issue resolution, and efficient collaboration across teams.

What is the difference between Technology Operations Associate vs Network Support Specialist?

AspectTechnology Operations AssociateNetwork Support Specialist
Required CredentialsAssociate degree or relevant certifications (e.g., CompTIA A+)Associate degree or certifications (e.g., Cisco CCNA)
Work EnvironmentIT departments, tech companies, data centersNetwork operations centers, IT support teams
Employer & Industry UsageTechnology firms, corporate IT departmentsTelecommunications, internet service providers
Common Search & ComparisonYesYes

The Technology Operations Associate and Network Support Specialist roles share similar credentials and work environments, often within IT departments or tech companies. While the associate focuses on overall technology operations, the network support specialist specializes in network infrastructure and troubleshooting. Both roles are essential in maintaining IT systems, but their specific focus areas differ.

What hot tech job pays $775 000?

High-level executive roles in technology, such as Chief Technology Officer (CTO) or Chief Information Officer (CIO), can reach compensation levels around $775,000 or higher, especially in large corporations or tech firms with stock options and bonuses. These positions require extensive experience, leadership skills, and often advanced certifications or degrees in technology or business management.
What cities near Cary, NC are hiring for Technology Operations Associate jobs? Cities near Cary, NC with the most Technology Operations Associate job openings:
Technology Operations Associate jobs near you
Care Operations Associate

Care Operations Associate

Mantra Health

Durham, NC

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

Company Overview

Mantra Health is an award-winning digital mental health provider on a mission to make evidence-based care more accessible to students. Supporting mental health, wellness, and student persistence, Mantra Health offers a comprehensive suite of services, including self-guided wellness courses, peer support, coaching, therapy, psychiatry, 24/7 crisis intervention, intensive outpatient programming (IOP), as well as persistence intelligence technologies. Spanning the entire care continuum, Mantra Health provides comprehensive digital support to every member of the student body while using predictive modeling to identify those at high risk of dropout and extensive population analytics. From acceptance to graduation, Mantra Health ensures that both proactive wellness and targeted intervention are always within reach. Currently deployed across 150+ colleges and universities, Mantra Health serves over 1.3 million students and is actively reimagining how institutions manage mental well-being and student success.

We've raised over $34m from leading investors. We're looking for ambitious, talented, action-oriented individuals to join us in shaping the future of student mental healthcare.

About the Role

We are seeking a Care Operations Associate to play a critical role in ensuring smooth and efficient student care journeys by providing exceptional support to students and our clinic providers as we grow. This role requires a high attention to detail, strong understanding of healthcare operations, excellent communication skills, and a commitment to customer satisfaction. The associate will be responsible for resolving inquiries, troubleshooting issues, and guiding stakeholders through various healthcare processes.

What You'll Do

  • Serve as the primary point of contact for administrative care support inquiries via phone, email, and chat, providing accurate, policy-aligned responses and ensuring compliance with all privacy and documentation standards.
  • Assist students with navigating online portals, activating care, scheduling appointments, and supporting their continuity of care process.
  • Collaborate with clinical providers, technical support, partner success and other internal teams to resolve complex issues and ensure seamless patient care.
  • Document all interactions and resolutions thoroughly and accurately in the customer relationship management (CRM) system and electronic health record (EHR).
  • Identify and escalate urgent or sensitive issues to appropriate personnel for immediate resolution.
  • Contribute to the development and continuous improvement of care operations workflows, standard operating procedures (SOPs), and training resources.
  • Handle complaints and concerns with sensitivity and professionalism, striving for positive outcomes.
  • Participate in training sessions and team meetings to enhance knowledge and skills.

Who You Are:

  • High school diploma or equivalent; Associate's or Bachelor's degree in healthcare administration, business, or a related field preferred.
  • 1-3 years of experience in a customer service role, preferably within a healthcare setting.
  • Strong understanding of healthcare operations, terminology, and common practices.
  • Strong problem-solving skills and precise attention to detail.
  • Excellent verbal and written communication skills with the ability to explain complex information clearly and concisely. Comfort on the phone as an external representative of Mantra.
  • Demonstrated experience with owning a process end-to-end, troubleshooting issues beyond simple scripted solutions, and proactively suggesting process improvements based on observed pain points.
  • Compassion, patience, and a genuine desire to help others.
  • Proven ability to work within operational metrics and has familiarity with KPIs in healthcare or operations settings. Ability to maintain confidentiality and adhere to all HIPAA guidelines.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
  • Metrics-driven mindset with demonstrated ability to meet or exceed operational KPIs while maintaining quality and accuracy standards.
  • Foster a collaborative team environment, particularly during high-pressure situations, by communicating complex information clearly and concisely, ensuring timely resolution and understanding across stakeholders.
  • Proficiency in Zendesk, Slack, Google Workspace, and experience working within CRM and EHR systems preferred.
  • Bilingual proficiency (English and Spanish) is a plus.

Hiring for the Following Shifts:

  • Monday to Friday 9am to 6pm Eastern
  • Monday to Friday 11am to 8pm Eastern
  • Saturday to Wednesday 11am to 8pm Eastern
  • Thursday to Monday 8:30am to 5:30pm Eastern

Why Choose Mantra

  • A chance to collaborate with a passionate, dedicated, and innovative team focused on elevating the student experience through mental healthcare.
  • Opportunities for professional growth through mentorship, cross-functional collaboration and skill development.
  • Competitive salary and benefits, including PTO, equity, health insurance, etc.

Compensation & Benefits

Compensation: $45,000-$48,000 / year

At Mantra, our distributed team is our secret sauce that allows us to support our mission everyday. We're collaborative, empathetic, and curious. We take time to celebrate our wins and learn from our mistakes. Each full-time employee at Mantra enjoys:

  • Medical, vision, and dental coverage for employees, spouses, and dependents
  • 401(k)
  • Flexible work location
  • Generous PTO, sick days, jury duty days, and bereavement. Three week sabbatical and $3,000 stipend after five years of continuous full-time employment
  • Inclusive parental leave, equal for all parents
  • $1,000 new-parent mental wellness benefit
  • Commuter card, if you commute
  • Access to One Medical
  • Healthcare & Dependent Care FSA

Mantra health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Protect Your Information: Mantra Health has been made aware of fraudulent recruitment activities where individuals pose as our hiring team. Please note that all official communications will come from an @mantrahealth.com email address. Click here to learn more.