Technology Integration Manager Jobs in Fort Wayne, IN

Job Summary:
Denali Advanced Integration is seeking a Mobile Device Administrator I who will maintain intermediate knowledge of mobile device technologies and act as an escalation point for support and implementation teams. The role involves updating mobile device policies, documenting procedures, and supporting customer technology integration.
Responsibilities:
• Review and update existing mobile device management policies
• Coordinates plans and executes activities related to platform maintenance, disaster recovery, and software release management
• Performs capacity and stability monitoring
• Assists with application health and server metrics collection and reporting
• Work with customers to help them integrate Mobile Device Management (MDM) platforms into their existing environment
• Operate, maintain, and provide consultation for a wide variety of IOS, Android and other mobile devices
• Help in establishing operational processes for delivering world-class MDM support
• Operate, maintain, and provide customer support and consultation for a wide variety of MDM related issues
• Maintain design, representation of the logical layout of services, representation of network communication Services, and Service Communications Information documentation for an MDM solution
• Follow and continually improve processes for the deployment, configuration, automating, and management of mobile computers, printers, ERP clients, and related technology. Assisting in customer deployments
• Analyze and develop innovative resolutions for complex problems involving availability and/or performance at the system level
• Understanding mobile technology and alignment with customer requirements which includes Mobility, Cellular carriers, Wi-Fi infrastructure, environmental, store access/updating, and Enterprise Directory integration
• Coordinate the implementation of solutions and issue resolutions between SEM and Config Teams
• Support escalations from Service Desk queues
• Create and implement Configuration change requests and associated documentation
Qualifications:
Required:
• Bachelor’s degree preferred or equivalent in Computer Science, Information Technology or related field or 2-4 years of experience in Mobile Technology
• Basic knowledge on Mobile hardware platforms (and mobile printers) such as Zebra, Motorola, Honeywell, Intermec, Samsung, and Apple
• Basic knowledge and experience with two or more MDM platforms (SOTI MobiControl / Intune / BES / AirWatch / MobileIron / Good for Enterprise / XenMobile, etc.)
• Knowledge and experience with Active Directory and Windows OS (2012 / 2016)
• Knowledge and experience with the latest versions and all aspects of the operating system, settings, and configurations on Apple iOS phones, tablets, and Apple Configurator
• Knowledge and experience with the latest versions and all aspects of the operating system, settings, and configurations on Android phones and tablets
• Prior knowledge in Android Knox and Android Enterprise
• Must show a progressive advancement in responsibility including deep troubleshooting technical skills
• Team Player with proven leadership, communication, organizational, and strong interpersonal skills
• Must be able to work in a team environment with a 'can do' attitude capable of overcoming difficult challenges
• Experience working in a team-oriented, collaborative environment and with teams spread across multiple locations across multiple time zones
• Self-motivated, with keen attention to detail and excellent judgment skills
• Must have excellent writing and communication skills, strong communicator with the ability to maintain open communication with internal employees, contractors, managers, 3rd parties, and customers to translate complicated concepts to non-technical audiences as needed
• Strong interest in data collection technologies including enterprise mobile computers; advanced data capture devices such as laser, 2D, and RFID scanners and readers; WLAN products; specialty printers for barcode labeling and personal identification; real-time positioning systems; and all related software solutions
Preferred:
• Bachelor’s Degree preferred
• 1-3 years of experience in Mobile Technology
Company:
Denali Advanced Integration delivers Enterprise IT solutions and services. Founded in 1992, the company is headquartered in Redmond, USA, with a team of 501-1000 employees. The company is currently Late Stage.