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Technology Helpdesk Jobs in Indiana (NOW HIRING)

Summit Radiology

IT Help Desk Technician

Fort Wayne, IN · On-site

As our IT Help Desk Technician , you'll be the first person our staff, radiologists, and client sites reach when something isn't working. You'll answer incoming IT calls, resolve the issues you can ...

crewcarwash

IT Help Desk Technician

Fishers, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

Crew Carwash

IT Help Desk Technician

Fishers, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

Bsu

Technology Advisor

Muncie, IN · On-site

$50K - $60K/yr

This is a great opportunity to help shape the future of technology provided by Ball State University. What you'll do and what you'll bring: Position Function: Serve as an integral team member who ...

AllStates Consulting Services

Helpdesk

Bloomington, IN · On-site

$17.50 - $23.50/hr

AllStates Consulting Services is seeking a Helpdesk professional. The role involves providing ... AllStates Consulting Services offers technical staffing solutions and IT professional services.

Revel Staffing

IT Manager

Indianapolis, IN · On-site

$90K - $111K/yr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

USIC

Systems Support Specialist I

Indianapolis, IN · Hybrid

Schedule: Hybrid - alternate working 2 weeks in office and 2 weeks from home Summary The IT Helpdesk Specialist is responsible for ensuring USIC employees are provided timely support for all ...

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Technology Helpdesk information

What cities in Indiana are hiring for Technology Helpdesk jobs?

Cities in Indiana with the most Technology Helpdesk job openings:

Infographic showing various Technology Helpdesk job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution.

IT Help Desk Specialist

Indianapolis, IN • On-site

Revel Staffing
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Revel Staffingexternal

Full-time

Posted 4 days ago

Job description

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common technology issues, including account access, EMR/EHR systems, healthcare applications, email, VPN, connectivity, and basic hardware/software troubleshooting.

The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to communicate clearly and professionally with users of all technical skill levels.

Key Responsibilities

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.

Provide first-level technical support for common IT issues, including password resets, account lockouts, EMR/EHR access issues, healthcare application support, VPN, email, connectivity, software, and basic hardware problems.

Follow documented procedures, knowledge base articles, and internal support workflows to troubleshoot and resolve user issues.

Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.

Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.

Provide professional, patient, and customer-focused support to users of all technical skill levels.

Assist with basic user account setup, access changes, and application support as needed.

Support increased ticket or call volume during peak periods, system updates, and special projects.

Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.

Required Qualifications

High school diploma or GED required.

Active HIPAA compliance credential or training required.

1+ year of IT help desk, service desk, technical support, or related experience preferred.

Basic understanding of Windows, email, user accounts, password resets, VPN, and common business applications.

Strong verbal and written communication skills.

Customer-focused mindset with the ability to remain calm, professional, and helpful under pressure.

Strong attention to detail and ability to accurately document support activity.

Ability to handle confidential information with professionalism and discretion.

Preferred Qualifications

Associate degree in Information Technology, Computer Science, or a related field.

Experience supporting users in a healthcare, clinical, medical office, or regulated environment.

Experience with EMR/EHR systems, healthcare applications, or clinical software.

Familiarity with ticketing systems, remote support tools, and IT documentation processes.

Ideal Candidate

The ideal candidate is a dependable, service-oriented IT professional who enjoys helping users solve technical problems. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.