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Technology Help Desk Jobs in Michigan (NOW HIRING)

Refactor Talent

Help Desk Analyst

Ann Arbor, MI · On-site

$20 - $27.50/hr

We are seeking a hands-on Help Desk Analyst to work on Level 1 and 2 support for the local IT support operations in Ann Arbor, Michigan. This individual will directly help with the local facility ...

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... Provide training in computer set-up and new or existing technology. * Install, configure, and ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

This role is responsible for providing efficient, professional, and effective IT support by ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

TEKsystems

Help Desk Analyst

Detroit, MI · On-site

$16 - $18/hr

This role is responsible for providing efficient, professional, and effective IT support by ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

Edward Rose & Sons

Help Desk Technician

Bloomfield Hills, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... Provide training in computer set-up and new or existing technology. * Install, configure, and ...

NexForm, Inc.

Help Desk Support Specailist

Big Rapids, MI · On-site

$65K - $80K/hr

Help Desk Support Specialist Reports to: IT Support Supervisor Location: Battle Creek, MI The Help Desk Support Specialist is responsible for providing first-level technical support to employees at ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Kickstart Your Career in Tech! Are you passionate about technology but don't have formal IT ...

Y-Tech, LLC

Help Desk Manager

Battle Creek, MI · On-site

... technology landscapes. Through proven leadership capabilities, this individual could build and ... Manages helpdesk operations. * Relevant certification from a nationally recognized technical ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Kickstart Your Career in Tech! Are you passionate about technology but don't have formal IT ...

TEKsystems

Help Desk Support

Southfield, MI

$29/hr

Description Their help desk supports several thousand internal users, hundreds of applications from ... Provides solutions to a wide variety of technology related problems, issues, and questions or ...

State of Michigan

Help Desk Analyst

Lansing, MI · On-site

$44K/yr

This position provides first-level application support and end-user technology assistance for ... Previous help desk, application support, end-user technology support, or call center experience ...

Little Caesars

Help desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Minimum one (1) year of experience in customer service, technical support, help desk support, call ... Knowledge of or experience using call center software and contact center technologies. * Experience ...

TEKsystems

Help Desk Support

Southfield, MI

$29/hr

Description Their help desk supports several thousand internal users, hundreds of applications from ... Provides solutions to a wide variety of technology related problems, issues, and questions or ...

Ilitch

Help desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Minimum one (1) year of experience in customer service, technical support, help desk support, call ... Knowledgeof orexperience using call center software and contact center technologies. * Experience ...

Little Caesars

Help desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Minimum one (1) year of experience in customer service, technical support, help desk support, call ... Knowledge of or experience using call center software and contact center technologies.Experience ...

Robert Half

Help Desk/Desktop Support Analyst

Holland, MI · On-site

$27.71 - $32.09/hr

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a manufacturing environment in Holland, Michigan. This Long-term Contract position focuses on ...

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All JobsTechnology Help Desk JobsTechnology Help Desk Jobs in Michigan

Technology Help Desk information

See Michigan salary details

$11

$20

$29

How much do technology help desk jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for technology help desk in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What is a technology help desk?

Technology Help Desk jobs involve assisting users with technical issues related to computers, software, networks, and other technology systems. Professionals in these roles diagnose problems, provide solutions, and may offer training or guidance to help users resolve common issues. They often serve as the first point of contact for technical support, either over the phone, via email, or through in-person requests. Strong communication skills and a broad knowledge of IT systems are essential for success in this field.

What are the key skills and qualifications needed to thrive as a technology help desk professional?

To thrive as a Technology Help Desk professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving skills help in assisting users and resolving issues efficiently. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by technology help desk professionals, and how can they effectively manage them?

Technology Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying levels of technical expertise. To effectively manage these challenges, it's important to prioritize tasks, use ticketing systems to track issues, and develop strong communication skills. Collaboration with other IT team members can also help in resolving more complex problems quickly and efficiently.

What is the difference between Technology Help Desk vs Technical Support Specialist?

AspectTechnology Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Employer & IndustryIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT

The Technology Help Desk and Technical Support Specialist roles share similar certifications and work environments, often overlapping in customer support and troubleshooting tasks. However, the Help Desk typically handles initial user inquiries and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in maintaining IT operations and customer satisfaction.

How to become a technology help desk?

To become a technology help desk technician, you typically need a high school diploma or equivalent, along with knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for assisting users. Entry-level positions often require basic troubleshooting skills and familiarity with common operating systems and support tools.

What cities in Michigan are hiring for Technology Help Desk jobs?

Cities in Michigan with the most Technology Help Desk job openings:

Technology Help Desk jobs near you
Infographic showing various Technology Help Desk job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $41,971 per year, or $20.2 per hour.

Help Desk Analyst

Ann Arbor, MI • On-site

Refactor Talent
IT Services • 11 - 50 employees
Learn more about Refactor Talentexternal

$20 - $27.50/hr

Other

Posted 4 days ago

Job description


We are seeking a hands-on Help Desk Analyst to work on Level 1 and 2 support for the local IT support operations in Ann Arbor, Michigan. This individual will directly help with the local facility, while also collaborating closely with the companies Service Desk personnel located in other global locations. The role requires someone who is highly organized, customer-focused, and able to balance day-to-day technical support responsibilities.


About the Role


Key Responsibilities


  • Handle and close tickets (Level 1 and Level 2 support)
  • Provide friendly, professional walk-up support for employees
  • Deploy and configure PCs (Dell and HP; ~300 annually, with some outsourced)
  • Support conference room technology and Microsoft Teams troubleshooting
  • Maintain organized storage areas and network closets
  • Help in the support of remote employees and other company offices
  • Report on ticket activity and service desk metrics


Qualifications


  • 2 to 5+ years of Service Desk or IT Support experience


Required Skills


  • Strong customer service and communication skills
  • Knowledge of Windows, Active Directory, Intune, and Microsoft 365 troubleshooting
  • Familiarity with ticketing platforms like ServiceNow
  • Ability to triage issues, escalate appropriately, and follow through until resolution
  • Self-starter comfortable with limited day-to-day direction


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