ZipRecruiter

Log In

1

Technology Help Desk Jobs in Alabama (NOW HIRING)

3 Squared Technology Group

Helpdesk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to ...

Astrion

Junior Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19 - $26/hr

One or more years of experience in a help desk, call center, retail technology support, inventory, warehouse, or shipping and receiving role * Experience with: * ManageEngine ServiceDesk Plus or a ...

GPC - Genuine Parts Company

IT Support I

Birmingham, AL

$20.25 - $27.75/hr

Under close supervision the IT Help Desk I provide the field with what they need to safeguard the integrity and security of Motion's IT infrastructure and environment. They run the primary point for ...

Leidos

Support Desk Engineer

Huntsville, AL · On-site

$69K - $125K/yr

... Technology Center - Systems Integration Lab (JSIL) Technology and Certification Center. As a ... Your expertise will help support the warfighters in the field, as you provide help desk duties for ...

Koitecc Solutions

Support Desk Engineer

Huntsville, AL · On-site

$69K - $125K/yr

... Technology Center - Systems Integration Lab (JSIL) Technology and Certification Center. As a ... Your expertise will help support the warfighters in the field, as you provide help desk duties for ...

previous page

Showing results 41-60

All JobsTechnology Help Desk JobsTechnology Help Desk Jobs in Alabama

Technology Help Desk information

See Alabama salary details

$11

$20

$30

How much do technology help desk jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technology help desk in Alabama is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.51 per hour, depending on experience, location, and employer.

What is a technology help desk?

Technology Help Desk jobs involve assisting users with technical issues related to computers, software, networks, and other technology systems. Professionals in these roles diagnose problems, provide solutions, and may offer training or guidance to help users resolve common issues. They often serve as the first point of contact for technical support, either over the phone, via email, or through in-person requests. Strong communication skills and a broad knowledge of IT systems are essential for success in this field.

What are the key skills and qualifications needed to thrive as a technology help desk professional?

To thrive as a Technology Help Desk professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving skills help in assisting users and resolving issues efficiently. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by technology help desk professionals, and how can they effectively manage them?

Technology Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying levels of technical expertise. To effectively manage these challenges, it's important to prioritize tasks, use ticketing systems to track issues, and develop strong communication skills. Collaboration with other IT team members can also help in resolving more complex problems quickly and efficiently.

What is the difference between Technology Help Desk vs Technical Support Specialist?

AspectTechnology Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Employer & IndustryIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT

The Technology Help Desk and Technical Support Specialist roles share similar certifications and work environments, often overlapping in customer support and troubleshooting tasks. However, the Help Desk typically handles initial user inquiries and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in maintaining IT operations and customer satisfaction.

How to become a technology help desk?

To become a technology help desk technician, you typically need a high school diploma or equivalent, along with knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for assisting users. Entry-level positions often require basic troubleshooting skills and familiarity with common operating systems and support tools.
Technology Help Desk jobs near you
Infographic showing various Technology Help Desk job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,646 per year, or $21 per hour.

Helpdesk Technician

Montgomery, AL • On-site

3 Squared Technology Group
11 - 50 employees
Learn more about 3 Squared Technology Groupexternal

$19.75 - $26.75/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 8 days ago

Job description

Field Assistance Service (FAS) Program

Must have an ACTIVE Secret-Level clearance

Overview

3 Squared Technology Group is seeking a highly qualified Help Desk Technicians to join our dynamic team on the Field Assistance Service (FAS) Program in Montgomery, AL. The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense.

3 Squared Technology Group will utilize the following posting to collect resumes to fill a myriad of different positions within the FAS Team. These positions will include Team Leads, Shift Leads, Trainers, Technicians and Managers. FAS Team members will be expected to work to support 24-hour operations including day, swing and mid shift work schedules.

Required Qualifications:

Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience.

2-4 Years of telephone customer service or help desk experience.

Familiar with Ticketing Software (i.e. Remedy).

Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.

Excellent communication, business analytical and problem-solving/trouble shooting skills.

Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally (internally) and/or externally.

Strong English language skills (both written and verbal).

Willing to work overtime, holidays and weekends when necessary.

Must be a US Citizen, and currently possess an ACTIVE Secret-Level clearance and ability to maintain such clearance.

Experience with one or more of the following programs is desired:

Automated Civil Engineer System (ACES)

Air Force Equal Opportunity Network (AF EONET)

Aviation Resources Management System (ARMS)

Cargo Movement Operations System (CMOS)

Logistics Module (LOGMOD)

Online Vehicle Interactive Management System (OLVIMS)

Air Force Way (AFWay)

Air Force Portal

Essential duties and responsibilities include, but are not limited to:

Provide help desk support for all supported applications via phone/email.

Serve as the initial contact for reporting technical issues and answering questions regarding field user issues.

Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.

Effectively implement the steps found in available resources by following the instructions to resolve field user issues. Escalate unresolved issues to Team Leads.

Clearly and thoroughly document requests for assistance in ticket management system, and track incidents through to resolution/escalation (per client guidelines).

Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.

Maintain current knowledge of relevant technologies as assigned.

Additional responsibilities as assigned by management.

Provide guidance and work mentorship to less-experienced technicians.

Additional Information:

Must obtain and maintain a Secret level security clearance

Must maintain DOD 8570 required certification, CompTIA Security+ or equivalent

Must be able to work onsite as needed at government or contractor facility locations

Must be compliant with DOD vaccination policies

Company Benefits:

Competitive health care package, vision, and dental, training expense, competitive PTO and Holidays.

3 Squared Technology Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Apply