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Technology Associate Jobs in Washington, DC (NOW HIRING)

GDIT

Lead Service Desk Manager

Bethesda, MD · Hybrid

$140K - $189K/yr

Microsoft Technology Associate * MCSA: Microsoft Certified Solutions Associate * MSCE: Microsoft Certified Solutions Expert * Apple Certified Support Professional * Certified Associate in Project ...

Capital One

Senior Manager, Tech Program Lead

Mclean, VA

$117K - $117K/yr

Architect Business, Tech, and Associate Insights: Establish program KPIs / North Star metrics to deeply understand and articulate program impact on our Tech associates, the organization, and business

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Technology Associate information

See Washington, DC salary details

$25.2K

$57.8K

$167K

How much do technology associate jobs pay per year?

As of Aug 21, 2026, the average yearly pay for technology associate in Washington, DC is $57,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,578.00 and $59,051.00 per year, depending on experience, location, and employer.

What is a technology associate?

Technology Associates are professionals who support the implementation, management, and maintenance of technology systems within an organization. They often assist with troubleshooting technical issues, installing hardware and software, and providing user support. Their responsibilities can vary depending on the company but generally involve ensuring that technology operations run smoothly and efficiently. Technology Associates may also help with projects related to system upgrades, cybersecurity, and data management.

What skills and qualifications are needed to be a technology associate?

To thrive as a Technology Associate, you need a solid understanding of computer science fundamentals, programming languages, and problem-solving abilities, typically supported by a relevant degree or equivalent experience. Familiarity with software development tools, databases, and project management systems like Jira or Git is often required. Strong analytical thinking, effective communication, and teamwork skills help Technology Associates excel in dynamic environments. These skills and qualities are crucial for delivering reliable technical solutions, collaborating with cross-functional teams, and adapting to evolving business needs.

What projects does a technology associate typically work on?

Technology Associates often participate in projects such as software implementation, application support, system upgrades, or troubleshooting technical issues. They typically collaborate with senior engineers, analysts, and business stakeholders to ensure that technology solutions align with organizational needs. This role offers hands-on experience with a variety of technologies and provides opportunities to learn best practices while contributing to both short-term tasks and long-term IT initiatives. By working closely with different team members, Technology Associates gain a comprehensive understanding of IT operations and build a strong foundation for career advancement.

What is the difference between Technology Associate vs Network Technician?

AspectTechnology AssociateNetwork Technician
Required CredentialsTypically an associate degree or relevant certifications (e.g., CompTIA A+)Often an associate degree or certifications like Cisco CCNA
Work EnvironmentOffice settings, IT departments, support rolesData centers, networking sites, on-site troubleshooting
Employer & Industry UsageIT firms, corporate IT departments, tech supportTelecommunications, internet service providers, enterprise networks

The main difference between a Technology Associate and a Network Technician lies in their focus areas. Technology Associates generally handle a broader range of IT support tasks, while Network Technicians specialize in network infrastructure and troubleshooting. Both roles require similar certifications and often work in related environments, but their specific responsibilities differ based on their specialization.

What are 5 careers in technology?

Five common careers in technology include software developer, network administrator, cybersecurity analyst, data analyst, and systems engineer. These roles often require technical skills, familiarity with programming languages or network protocols, and relevant certifications. They are found across various industries and typically involve working with computers, networks, or data systems.

What are the most commonly searched types of Technology jobs in Washington, DC?

The most popular types of Technology jobs in Washington, DC are:

What are popular job titles related to Technology Associate jobs in Washington, DC?

For Technology Associate jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Technology Associate jobs in Washington, DC look for?

The top searched job categories for Technology Associate jobs in Washington, DC are:

Technology Associate jobs near you
Infographic showing various Technology Associate job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $57,781 per year, or $27.8 per hour.

Lead Service Desk Manager

GDIT

Bethesda, MD • Hybrid

$140K - $189K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

87th of 224 rated it services

Job description

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

MBI (T2)

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Customer Inquiries, Employee Management, IT Service Desk

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

No

Job Description:

GDIT is seeking a Lead Service Desk Manager to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at the National Institutes of Health.

Responsibilities:

  • Overall management responsibility for Service Desk operations for contract NHLBI to include client interface, staff management, and act as an escalation point for end user concerns.
  • Manage the NHLBI IT Service Desk, supporting approximately 2,200 staff and various computing devices.
  • Oversee the tiered support model and ensure integration with NIH Service Desk and CIT.
  • Maintain up-to-date systems documentation and SOPs.
  • Ensure customer inquiries and issues are resolved promptly and efficiently.
  • Responsibilities include managing the Tier 1 Service desk as well as Tier 2 desktop support teams, and Tier 3 desktop engineering team.
  • Also responsible for managing the support activity for medical instrument controllers and conference room audio/visual equipment.

Required Qualifications:

  • Bachelor's degree in IT, management, or a related field.
  • Minimum of 8 years of experience managing an IT service desk.
  • Preferred experience in a biomedical research or healthcare setting.
  • Knowledge of ITIL and customer service best practices.
  • Strong leadership and communication skills.
  • At least one Help Desk Institute certification: Help Desk Manager, Desktop Support Manager, Support Center Manager
  • Also required are one or more of the following (or current equivalent):
    • MTA: Microsoft Technology Associate
    • MCSA: Microsoft Certified Solutions Associate
    • MSCE: Microsoft Certified Solutions Expert
    • Apple Certified Support Professional
    • Certified Associate in Project Management

Desired Qualifications:

GDIT IS YOUR PLACE:

  • Full-flex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you build your skills and own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and 10 company-paid holidays
The likely salary range for this position is $140,250 - $189,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA MD Bethesda

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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