Technology Associate Jobs in Highland, IL (NOW HIRING)

• High school/GED, preferred associate degree.
• A combination of education, training and experience may be considered in lieu of a degree.
• A minimum of 1-year progressive experience in a related field
• Experience in a general warehouse/logistics technology environment preferred, specifically in troubleshooting warehouse hardware.
• Experience in a customer-facing and customer-focused role is preferred.
• General understanding of warehouse processes, networking concepts, and Microsoft/Android OS platform
• General knowledge/experience with thermal label printing
• General knowledge regarding troubleshooting/repairs/maintenance of label and paper printers (Zebra and HP model)
• Familiarity with barcode technology and scanners (Zebra model)
• Familiarity with DNS (iPam configured)
• Familiarity with MS Office applications
• Adherence to WWT's Core Values, Mission, and Vision
• Ability to organize and prioritize work in a fast-paced, changing environment.
• Strong work ethic and ability to self-motivate.
• Ability to lift 25-50 pounds regularly.
• Ability to work on-site and travel between our Edwardsville (IL) and Maryland Heights (MO) facilities, as needed.

Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $47,000 to $59,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.
The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US Benefits Website
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!
If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.
World Wide Technology is an Equal Opportunity Employer.
World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.
Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.
With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Internal WWT IT Team, and why join?
The Internal WWT IT team is the backbone of our company's technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company's technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.
By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.
Support of all end user-facing IT warehouse equipment (i.e., handheld devices, label printers, time clocks, etc.), in addition to LCM of all printers. Partners with end users to develop innovative solutions regarding new technologies to support the various business sectors, including deployment, break/fix and regular maintenance.

• Experience using Zebra handheld devices (e.g., barcode scanning, inventory movement, warehouse or operational workflows)
• Assist with business-critical break/fix of all warehouse technology (i.e., printers, handhelds, etc.)
• Accurately document interactions, incidents, requests, and problems
• Analyze customer-specific needs/issues; assist in deploying solutions.
• IT warehouse asset management (i.e., inventory, deployment, tracking, disposal, etc.)
• Life cycle management for new hardware models, upgrades, etc.
• Create a positive customer support experience and build strong relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
• Document resolutions and update self-help and knowledge bases
• Grow general knowledge of specific products, increasing ability to resolve requests on first contact.
• Understanding of service level agreements (SLAs) for the customer
• Manage warehouse IT equipment via Zebra Printer Profile Manager Enterprise (PPME) and Workspace One