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Technology Assistant Jobs in Springfield, OH (NOW HIRING)

Premier Health

SURGICAL TECH II

Centerville, OH · On-site

OPERATING ROOM FULL TIME/ HOURS/ HOURS PER PAY The Surgical Technologist (ST) performs technical functions to assist in the delivery of patient care within the Operating Room or other areas of the ...

Premier Health

SURGICAL TECH II

Centerville, OH

OPERATING ROOM FULL TIME/ HOURS/ HOURS PER PAY The Surgical Technologist (ST) performs technical functions to assist in the delivery of patient care within the Operating Room or other areas of the ...

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Technology Assistant information

What does a technology assistant do?

A Technology Assistant supports the daily operations of technology systems in an organization, such as troubleshooting hardware and software issues, assisting users with technical problems, and maintaining computer equipment. They often help with setting up devices, installing software, and ensuring that networks run smoothly. Technology Assistants may also provide training and guidance to staff on technology use, keep inventory of equipment, and escalate complex issues to higher-level IT staff. Their role is essential for keeping technology resources functioning efficiently in educational, corporate, or other settings.

What are the key skills and qualifications needed to thrive as a technology assistant, and why are they important?

To thrive as a Technology Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with operating systems, help desk ticketing systems, and standard office software is typically required. Strong communication, problem-solving abilities, and patience are essential soft skills for interacting with users and resolving technical issues efficiently. These skills ensure smooth technology operations and effective support for staff and system users in various organizational settings.

What are some common challenges technology assistants face when supporting end-users, and how can they overcome them?

Technology Assistants often encounter challenges such as addressing a wide range of technical issues from users with varying skill levels, managing multiple support requests simultaneously, and staying up to date with rapidly changing technology. To overcome these challenges, strong communication and time-management skills are essential, as is a willingness to continuously learn about new tools and updates. Proactively building a knowledge base and collaborating closely with team members can also help resolve issues more efficiently and improve the overall user experience.

What is the difference between Technology Assistant vs IT Support Specialist?

AspectTechnology AssistantIT Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may require certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+ often preferred
Work EnvironmentEducational institutions, small businesses, or corporate officesCorporate IT departments, tech companies, or service providers
Employer & Industry UsageEducational and small business sectorsIT service providers, large corporations, and tech firms
Common Search & Comparison IntentUnderstanding entry-level tech support rolesTechnical support and troubleshooting roles

The main difference between a Technology Assistant and an IT Support Specialist lies in their typical work environments and responsibilities. Technology Assistants often work in educational or small business settings, providing basic tech support, while IT Support Specialists usually operate in larger organizations, handling more complex technical issues. Both roles require similar certifications and skills, but their scope and work context differ.

What are 5 careers in technology?

Five common careers in technology include software developer, network administrator, cybersecurity analyst, systems analyst, and IT support specialist. These roles often require technical skills, knowledge of programming languages, and familiarity with hardware and software systems. They offer opportunities in various industries and may require certifications or degrees in computer science or related fields.

What do you need to be a technology assistant?

To be a technology assistant, candidates typically need strong technical skills, such as knowledge of hardware, software, and troubleshooting. Good communication skills and the ability to work with users are also important, along with relevant certifications or experience in IT support. A high school diploma or equivalent is usually required, and some roles may prefer post-secondary education or specialized training.

What are the most commonly searched types of Technology jobs in Springfield, OH?

The most popular types of Technology jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Technology Assistant jobs?

Cities near Springfield, OH with the most Technology Assistant job openings:

Technology Assistant jobs near you
Infographic showing various Technology Assistant job openings in Springfield, OH as of September 2026, with employment types broken down into 74% Full Time, 21% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution.

IT Administrator

Springfield, OH • On-site

Search Our Jobs, Learn About The Benefits of Working for Frederick Steel
See more jobs at Search Our Jobs, Learn About The Benefits of Working for Frederick Steelexternal

Full-time

Re-posted 11 days ago

Job description

BENJAMIN STEEL CO.

IT Administrator Reports To: Director of Information Technology

Position Summary The IT Systems Administrator is responsible for maintaining, supporting, and enhancing the organization's technology infrastructure across multiple locations. This position provides advanced technical support for end users while administering servers, networks, communications systems, security solutions, and enterprise applications. The role ensures the reliability, security, and performance of all IT systems, supports business operations, and participates in strategic technology initiatives. Required travel up to 10% (throughout Ohio).

Essential Duties and Responsibilities End User & Technical Support

  • Provide advanced technical support for desktops, laptops, thin clients, mobile devices, peripherals, printers, and enterprise software.
  • Diagnose and resolve hardware, software, operating system, network, and connectivity issues.
  • Install, configure, deploy, and maintain Microsoft Windows operating systems, and other business software.
  • Create and maintain workstation images and assist with software packaging and deployment.
  • Provide technical support for manufacturing equipment, barcode scanners, and other operational technologies.
  • Assist users with troubleshooting telecommunications, wireless connectivity, and mobile devices.

Communications & Mobile Device Management (Primary)

  • Administer enterprise voice/PBX communications systems across all company locations.
  • Coordinate with telecommunications vendors for support, upgrades, and service requests.
  • Manage the organization's Mobile Device Management (MDM) platform, including device enrollment, security policies, inventory, and lifecycle management.
  • Support cellular devices, voice systems, and related communications technologies.

Systems & Network Administration (Secondary)

  • Configure, administer, and maintain servers, storage, virtualization platforms, network switches, routers, firewalls, wireless infrastructure, and network appliances.
  • Administer user accounts, permissions, security groups, and access rights.
  • Manage Active Directory, Microsoft server environments, virtualization platforms, and enterprise applications.
  • Perform routine maintenance, firmware updates, operating system patches, and software upgrades.

Security & Compliance

  • Maintain and support cybersecurity solutions including firewalls, antivirus/anti-malware software, VPN access, email protection, spam filtering, and endpoint security.
  • Assist with vulnerability remediation, security updates, and compliance initiatives.
  • Ensure software licensing compliance and maintain accurate licensing records.
  • Participate in disaster recovery planning and maintain backup and recovery systems.

Asset & Infrastructure Management

  • Maintain IT asset inventories, purchasing records, software licensing, and hardware lifecycle documentation.
  • Utilize helpdesk and asset management systems to document incidents, requests, equipment, and resolutions.
  • Monitor system performance and recommend hardware, software, and infrastructure improvements.
  • Assist with budgeting and procurement of IT hardware and software.

Documentation & Continuous Improvement

  • Create and maintain technical documentation, procedures, network diagrams, and system configurations.
  • Develop user documentation and participate in end-user training as needed.
  • Research emerging technologies and recommend improvements to increase efficiency, reliability, and security.
  • Collaborate with vendors and internal departments to support business technology initiatives.
  • Serve as a technical resource and provide backup support for other IT team members.
  • Complete special projects and additional duties as assigned.
  • Maintain regular and reliable attendance.

Education & Experience

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
  • Minimum of 3-5 years of progressively responsible experience supporting enterprise IT environments.
  • Experience with Mobile Device Management (MDM), virtualization, backup solutions, and cybersecurity technologies preferred.
  • Experience administering Microsoft Windows operating systems, servers, networking, and enterprise infrastructure.
  • Experience supporting multi-site organizations preferred.

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