Technical Writing Manager Jobs in Worcester, MA (NOW HIRING)

Job ID: 456
Job Location: 95 Wells Av, Newton Center, MA 02459
Job Description :
Senior UX Writer - Sallie Mae  
Are you a clear, systems-minded storyteller who turns complex ideas into simple, confident guidance? As a UX Writer on our design team, you’ll shape in?product language that helps people complete tasks with ease—across mobile and web—in close partnership with product designers, researchers, product managers, and engineers inside our pod structure. You’ll own voice, clarity, accessibility, and cohesion at every step of the product experience, from onboarding to error states and everything in between. (Structure aligned to the Senior Designer template.)  
Work you'll do   Product Content Design & Experience Development

• Craft high?impact microcopy (buttons, labels, menus), contextual messages (tooltips, confirmations, errors), and notifications that support user actions and drive adoption—creating a cohesive experience across our mobile and web ecosystem.
• Write and refine in?app copy for key journeys (e.g., onboarding, servicing, payments), ensuring clarity, confidence, and brand alignment.
• Define the right information at the right moment: empty states, progressive disclosure, help content, and recovery paths that reduce friction and cognitive load.
• Partner with Design and Research to plan and run content experiments (usability studies, comprehension tests, A/B tests) and iterate based on evidence.
• Collaborate with Data/Analytics to establish content success measures (task completion, comprehension, error rate, CSAT, readability) and use insights to prioritize improvements.

Design System & Content Standards

• Maintain and evolve content standards, voice & tone guidance, lexicons, and structured content models for multi?channel use (including localization).
• Contribute content patterns and guidance to the design system (Figma components + content specs), documenting rules for naming, states, and reusability.
• Ensure content meets accessibility and regulatory requirements; write to WCAG?aligned readability, semantic clarity, and assistive technology needs.

Research & Strategy

• Co?define product and content hypotheses with the pod; plan research to validate language, concepts, and IA labels; synthesize insights into actionable content changes.
• Conduct competitive scans and stay current on industry best practices in UX content and content design.
• Map content across journeys and states; identify inconsistencies, debt, and opportunities for simplification; create content strategies for epics and features.

·       Operate as the pod’s content lead: participate in backlog grooming, stand?ups, critiques, and reviews; align on scope, risks, and sequencing with PM and Eng.
·       Partner with designers, researchers, and developers to ensure content is implemented correctly and localized effectively; provide clear content specifications.
·       Present work and rationale to stakeholders with clarity; facilitate reviews and incorporate feedback quickly while safeguarding user clarity and consistency.
·       Write, edit, and proof content with high standards for accuracy, grammar, and brand voice; support cross?functional partners with content guidance and coaching.
Qualifications Required
·       4–6+ years in UX Writing / Content Design for digital products, collaborating within cross?functional teams.
·       A portfolio demonstrating clear, outcome?oriented in?product writing (flows, states, experiments) across mobile and web.
·       Mastery of concise, action?oriented microcopy; proficiency with information hierarchy, IA labels, and error/recovery messaging.
·       Experience planning and interpreting usability and A/B tests; strong articulation of content decisions using data and research.
·       Fluency with Figma and content tooling (e.g., content libraries, string management); ability to produce developer?ready content specs.
·       Excellent written and verbal communication; strong presentation skills and the ability to explain rationale to technical and non?technical audiences.
·       Command of grammar and style; aligning to brand tone and voice.
·       Strong organization and time?management skills; ability to manage multiple tracks and incorporate feedback quickly.
·       Growth mindset with a willingness to learn new tools and approaches
Nice to Have
·       Experience working within pods/squads in agile environments; comfort leading content work for a domain or surface area.
·       Background in regulated or complex domains; partnering with Legal/Compliance and Risk.
·       Familiarity with product analytics.
·       Scriptwriting or motion content experience for product education (as applicable).