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Technical Writing Manager Jobs in Decatur, GA (NOW HIRING)

FinQuery

Senior Technical Accounting Advisor

Atlanta, GA · On-site +1

Our AI-enabled platform transforms how controllers and finance teams operate, seamlessly managing ... Write blogs, guides, and technical explainers that establish FinQuery as the authority in technical ...

FinQuery

Senior Technical Accounting Advisor

Atlanta, GA · On-site +1

Our AI-enabled platform transforms how controllers and finance teams operate, seamlessly managing ... Write blogs, guides, and technical explainers that establish FinQuery as the authority in technical ...

FinQuery

Senior Technical Accounting Advisor

Atlanta, GA · On-site

Our AI-enabled platform transforms how controllers and finance teams operate, seamlessly managing ... Write blogs, guides, and technical explainers that establish FinQuery as the authority in technical ...

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Showing results 1-20

All JobsTechnical Writing Manager JobsTechnical Writing Manager Jobs in Decatur, GA

Technical Writing Manager information

See Decatur, GA salary details

$49.8K

$148.7K

$188.9K

How much do technical writing manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for technical writing manager in Decatur, GA is $148,683.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,700.00 and $176,700.00 per year, depending on experience, location, and employer.

What is the highest salary for a technical writer?

The highest salaries for technical writing managers can exceed $130,000 annually, especially in high-demand industries or senior roles with extensive experience, advanced skills, and certifications. Compensation varies based on location, company size, and technical expertise, with some senior technical writers earning over $100,000 in top markets.

What are some common challenges faced by Technical Writing Managers when leading documentation teams?

Technical Writing Managers often encounter challenges such as balancing diverse project priorities, ensuring consistency and quality across documentation, and coordinating efforts between writers, subject matter experts, and development teams. They must also adapt quickly to changes in product requirements and evolving documentation tools or standards. Effective communication, strong organizational skills, and fostering a collaborative team environment are essential to overcoming these challenges and delivering high-quality documentation on schedule.

What is the difference between Technical Writing Manager vs Technical Writer?

AspectTechnical Writing ManagerTechnical Writer
ResponsibilitiesOversees technical writing teams, manages projects, sets standardsCreates technical documentation, manuals, guides
Required SkillsLeadership, project management, advanced writing skillsStrong writing, technical knowledge, attention to detail
Experience & CertificationsExperience in technical writing, leadership skills, certifications like STCTechnical writing experience, relevant certifications
Work EnvironmentTypically in an office or remote team management settingIndividual contributor role, often in office or remote

The main difference between a Technical Writing Manager and a Technical Writer is that the manager oversees the entire technical writing team and manages projects, while the writer focuses on creating technical documentation. The manager requires leadership skills and project management experience, whereas the writer emphasizes strong writing and technical skills.

What is the role of a technical writer manager?

A technical writing manager oversees a team of technical writers, coordinating the creation and maintenance of technical documentation such as user manuals, guides, and online help. They ensure documentation quality, manage project timelines, and collaborate with engineering and product teams to deliver clear, accurate content using tools like content management systems and style guides.

Is technical writing replaced by AI?

Technical writing managers oversee the creation of clear, accurate documentation, and AI tools are increasingly used to assist in drafting and editing content. However, human expertise remains essential for ensuring technical accuracy, context, and usability, making full replacement unlikely in the near term.

What is a technical manager's salary?

A technical manager's salary typically ranges from $90,000 to $150,000 annually, depending on experience, industry, and location. They often oversee technical teams, manage projects, and require strong leadership and technical skills, with certifications like PMP or Agile being advantageous.

What does a Technical Writing Manager do?

A Technical Writing Manager leads a team of technical writers responsible for creating, editing, and maintaining technical documentation such as user manuals, product guides, and online help content. They oversee project timelines, ensure documentation meets quality standards, and collaborate with engineering, product, and support teams to gather information. Additionally, they mentor writers, implement best practices, and help develop documentation strategies that align with business goals.

What are the key skills and qualifications needed to thrive as a Technical Writing Manager, and why are they important?

To thrive as a Technical Writing Manager, you need expertise in technical writing, editing, documentation best practices, and typically a bachelor’s degree in English, Communications, or a technical field. Familiarity with documentation tools such as MadCap Flare, Adobe FrameMaker, content management systems, and often certifications like Certified Professional Technical Communicator (CPTC) are valuable. Strong leadership, project management, and interpersonal communication skills help foster team collaboration and ensure high-quality output. These competencies are critical for producing clear, accurate documentation and leading teams effectively in fast-paced technical environments.
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What cities near Decatur, GA are hiring for Technical Writing Manager jobs? Cities near Decatur, GA with the most Technical Writing Manager job openings:
Technical Writing Manager jobs near you
Sr. Manager, Knowledge Management & CX Enablement

Sr. Manager, Knowledge Management & CX Enablement

CallRail

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

The Position
CallRail is looking for a Sr. Manager, Knowledge Management and Training to lead the team accountable for the strategy and execution of knowledge management, technical documentation, support training, and quality assurance of a knowledge ecosystem that serves both human support specialists and AI-powered support systems. In this role you will design and execute programs, manage tools and create processes that enable the Customer Experience team at CallRail to provide best-in-class technical solutioning to our clients. You will also design and manage an enablement program that champions a shift in how our Support team engages with customers - moving from a reactive, ticket-first mindset to a proactive, attribution-informed approach that deepens customer understanding and drives long-term retention.
Core Focus
  • Support Help Center: Own the centralized knowledge platform that supports CX responses and customer support workstreams
  • Knowledge Management: Governing content strategy, taxonomy, and freshness across all knowledge bases
  • Technical Writing: Oversee the production and maintenance of structured documentation for our front-line support, customer and AI consumption
  • CX Training: Design and deliver curriculum across new-hire and ongoing programs that shift towards attribution-informed and customer-first engagement
  • Quality Assurance: Establishing QA frameworks to improve accuracy of content and AI deflection quality
What You'll Do
  • Lead, coach, and develop a team of three specialists across technical writing, training, and QA
  • Define and execute a training and enablement strategy that scales alongside product and team growth
  • Partner cross-functionally with Customer Support, Product, Engineering, Marketing, and Revenue Operations to ensure knowledge keeps pace with releases and company direction
  • Build and report on OKRs, KPIs, and program health metrics to CX leadership on a regular cadence
  • Establish documentation standards that support both human readability and structured AI ingestion (RAG pipelines, AI agent grounding)
  • Own the knowledge base governance model - taxonomy, content lifecycle, ownership mapping, and deprecation workflows
  • Serve as the primary stakeholder for knowledge tooling - managing the roadmap for the help center CMS, internal wiki, and any AI knowledge connectors
  • Drive content creation and auditing cadences; ensure alignment between knowledge base content and actual specialists and AI behavior
  • Develop mechanism and scorecards to evaluate the accuracy and quality of AI support responses, identify knowledge and training gaps that create deflection failures to drive improvement.
  • Stay current on AI support tooling trends and proactively recommend improvements to CallRail's AI-assisted support architecture
  • Build and embed customer-centric training tracks that deepen support specialists'' understanding of marketing attribution - including call tracking, source attribution, and how CallRail data informs customer business decisions
  • Partner with Product and Marketing to develop enablement content that equips specialists to speak credibly about attribution concepts, campaign ROI, and the broader CallRail value story

What You'll Need
  • 6+ years in knowledge management, support enablement, technical writing, or adjacent CX disciplines
  • 2+ years managing cross-functional initiatives with either direct or indirect management experience
  • Experience with AI support tooling and how content structure affects AI performance
  • Experience with LMS platforms (Lessonly/Seismic preferred) and help center CMS tooling preferred
  • Demonstrated experience building documentation or training programs at a SaaS company
    Hands-on experience configuring or prompting AI support agents
  • Familiarity with marketing attribution concepts - call tracking, UTM parameters, multi-touch attribution, or campaign ROI analysis
  • Familiarity with the CallRail product or call tracking / conversation intelligence category
  • Background in instructional design, learning principles, or formal QA methodology
  • Working knowledge of the broader CX tech stack: Zendesk, Asana
Skills & Traits
  • Exceptional written communication and strong analytical mindset
  • Cross-functional relationship builder with proven ability to influence without authority
  • Highly organized with experience managing concurrent projects and tight timelines
  • Genuine customer empathy and a desire to shift teams from task completion toward customer outcomes
  • Curiosity about AI-assisted support and a genuine desire to build for both human and automated consumers of content

If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.
Additional Perks
  • Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
  • Competitive HSA with company matching
  • Paid parental leave
  • Flexible vacation policy
  • 401K options with company dollar-for-dollar match
  • Employee stock options available from day one
  • $2,000 annual educational allowance
  • Catered lunch every Tuesday * an in-office perk
  • MARTA transportation or office parking expenses covered
  • Employee charitable donation company match, up to $500 annually
  • Regular company outings and events
  • Hybrid work options with $500 office stipend to set up your home office
  • Designated bike storage

This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays.
Learn more: https://www.callrail.com/about/
You Are Welcome Here
CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.

Apply