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Technical Support Test Engineer Jobs in Ohio (NOW HIRING)

Pansophic Learning

Technical Support Engineer

Parma, OH

$25 - $28/hr

As a Technical Support Engineer, you will support the following areas: * Provide customers with remote guidance and expertise to resolve technical problems. * Act as second tier end user contact and ...

System One Holdings, LLC

Test Engineer

Lebanon, OH · On-site

$80K - $90K/yr

Test Engineer Location: Lebanon, Ohio Type: Direct Hire Compensation: $80,000.00 - $90,000.00 Work ... to support product testing and validation activities. * Serves as a technical resource to the ...

System One

Test Engineer

Lebanon, OH · On-site

$80K - $90K/yr

Test Engineer Location: Lebanon, Ohio Type: Direct Hire Compensation: $80,000.00 - $90,000.00 Work ... to support product testing and validation activities. * Serves as a technical resource to the ...

Inserso Corporation

Test Engineer

Kettering, OH · On-site

Inserso is seeking a Test Engineer to join our team to provide mission-critical test support on the ... or technical experience with USAF logistics systems (depot maintenance/supply) or comparable ...

System One

Test Engineer

Lebanon, OH · On-site

$80K - $90K/yr

Test Engineer Location: Lebanon, Ohio Type: Direct Hire Compensation: $80,000.00 - $90,000.00 Work ... to support product testing and validation activities. * Serves as a technical resource to the ...

System One

Test Engineer

Lebanon, OH · On-site

$80K - $90K/yr

Test Engineer Location: Lebanon, Ohio Type: Direct Hire Compensation: $80,000.00 - $90,000.00 Work ... to support product testing and validation activities. * Serves as a technical resource to the ...

Collabera

Technical Support

Mason, OH

Responsible for coordinating the installation of new software releases from the Beta Test phase ... Proofing and testing of procedures prior to implementation. - Programming of diskettes for tax ...

3M HEALTHCARE

Test Engineer II

Twinsburg, OH · On-site

$90K - $110K/yr

The Test Engineer is responsible for planning, executing, and supporting verification and ... with technical and regulatory requirements. Key Responsibilities * Support development and ...

OSI Engineering, Inc.

Test Engineer (Auto)

Raymond, OH · On-site

$40/hr

Analyze, interpret, and communicate research findings and test results using various technical ... Utilize engineering software and computer applications to support scientific and technical work.

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Technical Support Test Engineer information

What is a technical support test engineer?

A Technical Support Test Engineer is a professional who combines technical troubleshooting skills with software or hardware testing expertise. They are responsible for assisting customers or internal teams in resolving technical issues, often by replicating reported problems and validating fixes. Their role bridges the gap between technical support and quality assurance, ensuring that products meet performance and reliability standards. This job often involves documenting issues, working closely with development teams, and sometimes helping to automate tests or develop testing tools.

What are the key skills and qualifications needed to thrive as a technical support test engineer?

To thrive as a Technical Support Test Engineer, you need strong analytical skills, troubleshooting abilities, and knowledge of software and hardware systems, often supported by a degree in computer science, engineering, or a related field. Familiarity with bug tracking systems, automated testing tools, and diagnostic utilities is typically required, along with relevant certifications like CompTIA A+ or ISTQB. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with development teams. These skills are crucial for quickly resolving technical issues, ensuring product quality, and maintaining high customer satisfaction.

How does a technical support test engineer typically collaborate with product development and customer service teams?

Technical Support Test Engineers frequently serve as a bridge between product development and customer service teams. They troubleshoot product issues reported by customers, replicate problems in test environments, and provide detailed diagnostic data to developers for resolution. Regular communication and documentation are essential, as they must clearly articulate technical findings and suggest improvements. Collaboration ensures that customer feedback directly informs product enhancements and that support teams are equipped with accurate technical information.

What is the difference between Technical Support Test Engineer vs Technical Support Specialist?

AspectTechnical Support Test EngineerTechnical Support Specialist
Required CredentialsBachelor's in Computer Science or related, certifications like ISTQBAssociate's or Bachelor's, certifications vary
Work EnvironmentTesting labs, development teams, quality assuranceCustomer support centers, help desks
Employer & Industry UsageTech companies, software firms, hardware manufacturersIT service providers, software companies, hardware vendors
Common Search & Comparison IntentUnderstanding testing roles, QA responsibilitiesCustomer support, troubleshooting skills

The Technical Support Test Engineer focuses on testing and quality assurance of products, working closely with development teams. In contrast, the Technical Support Specialist primarily assists customers with troubleshooting and resolving technical issues. Both roles require technical knowledge, but their core responsibilities and work environments differ significantly.

Are technical support test engineers in demand?

Technical support test engineers are in demand due to the growing need for quality assurance in software and hardware products. Employers seek professionals with skills in testing tools, scripting, and troubleshooting to ensure product reliability, especially in technology-driven industries.

How much does a technical support test engineer get paid?

A technical support test engineer's salary typically ranges from $60,000 to $90,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced engineers with specialized skills or certifications can earn higher salaries.

ServiceNow QA/Test Engineer (Onsite 5 days week)

Columbus, OH • On-site

Infinite Computer Solutions (ICS)
IT Services • 5 - 10K employees
Learn more about Infinite Computer Solutions (ICS)external

$38.50 - $52.50/hr

Other

Re-posted 2 days ago

Infinite Computer Solutions rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

We're seeking for an ServiceNow QA/Test Engineer for our direct client. Please review the below job Description and revert with your interest for the same.

Job Details:

Job Title: ServiceNow QA/Test Engineer

Location: Columbus, OH (Onsite 5 days/week)

Long-term Contract

Role Overview: We are seeking a detail-oriented ServiceNow QA/Test Engineer to lead the quality assurance and testing efforts for a large-scale public sector ServiceNow platform. This role ensures that all platform enhancements, upgrades, and custom applications are defect-free and compliant with rigorous government security standards.

The successful candidate will be responsible for the end-to-end testing lifecycle, from creating comprehensive test plans to executing automated and manual tests within a FedRAMP-authorized environment.

Key Responsibilities:

  • Test Strategy & Planning: Develop and execute comprehensive test strategies, test plans, and test cases tailored for ServiceNow modules (ITSM, ITOM, CSM, etc.).
  • Automated Testing (ATF): Design, build, and maintain automated test suites using the ServiceNow Automated Test Framework (ATF) to ensure regression testing is efficient and thorough.
  • Functional & Regression Testing: Conduct rigorous manual functional testing of new features and thorough regression testing during platform upgrades and patch cycles.
  • Security & Compliance Validation: Verify that all platform configurations adhere to specified security controls and data privacy requirements consistent with FedRAMP standards.
  • Defect Management: Identify, document, and track software defects to resolution. Work closely with the Development and Architecture teams to perform root cause analysis.
  • User Acceptance Testing (UAT) Support: Assist the Business Analyst in preparing UAT scripts and provide technical support to government stakeholders during the testing phase.
  • Performance Testing: Monitor platform performance during load testing to ensure the environment remains responsive under enterprise-scale usage.

Required Qualifications:

  • Experience: 4+ years of dedicated Software Quality Assurance experience, with at least 2 years focused specifically on the ServiceNow platform.
  • Technical Mastery of ATF: Proven experience implementing and managing the ServiceNow Automated Test Framework (ATF).
  • Testing Methodologies: Strong understanding of Agile/Scrum methodologies and the Software Development Life Cycle (SDLC).
  • Tools: Experience with defect tracking tools (Jira, ServiceNow Agile/Test Management) and automated testing tools (Selenium, etc., is a plus).
  • Onsite Commitment: Ability to work onsite in Columbus, OH, 5 days a week.

Preferred Qualifications:

  • Public Sector Experience: Prior experience testing systems within a state, local, or federal government framework.
  • Security Mindset: Knowledge of accessibility standards (Section 508 compliance) and security testing protocols.
  • Certifications: ServiceNow Certified System Administrator (CSA) and/or ISTQB Certified Tester.

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