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Technical Support Test Engineer Jobs in Ohio (NOW HIRING)

Oxford Global Resources

Software Test Engineer

Eaton, OH · On-site

$55 - $65/hr

Investigate customer problems referred by technical support. Conduct historical analyses of test results. Bachelor's degree in software engineering or related field. · 8 years experience in software ...

Sencorpwhite

Technical Support Engineer

Hamilton, OH · On-site

Technical Support Engineer Full-time Regular Professionals Hamilton, OH, US 3 days ago Requisition ID: 1381 Purpose of the Role: Responsible for ensuring the successful support of software solutions ...

SencorpWhite

Technical Support Engineer

Hamilton, OH · On-site

... technical support. * Provide technical guidance to Field Service to resolve customer issues efficiently. * Establish and maintain lines of communication with engineers on design, reliability and ...

Socket.dev

Technical Support Engineer

Hamilton, OH · On-site

... technical support. * Provide technical guidance to Field Service to resolve customer issues efficiently. * Establish and maintain lines of communication with engineers on design, reliability and ...

ALLIENT INC

Senior Test Engineer

Dayton, OH · On-site

The Senior Test Engineer leads and supports the development of a cost-effective product test ... Prepares technical equipment design file to include equipment drawings, specifications, records of ...

Allient, Inc.

Senior Test Engineer

Dayton, OH · On-site

The Senior Test Engineer leads and supports the development of a cost-effective product test ... Prepares technical equipment design file to include equipment drawings, specifications, records of ...

Allient Incorporated

Senior Test Engineer

Dayton, OH · On-site

The Senior Test Engineer leads and supports the development of a cost-effective product test ... Prepares technical equipment design file to include equipment drawings, specifications, records of ...

Neoexsystemsinc

Test Engineer II

Elyria, OH · On-site

Coordinate test program development and support using automated test equipment (ATE). * Manage test ... Provide technical expertise and guidance in planning and execution of test projects, coordination ...

ASSA ABLOY Sicherheitstechnik GmbH

Was Du mitbringst:*** Technischer Hintergrund (z. B. Ausbildung oder Studium in Elektrotechnik ... Flexible Arbeitszeiten, Möglichkeit zu Mobile Work und 30 Tage Urlaub* Unterstützung Deiner ...

KBR, Inc.

Small UAS Engine Engineer

Beavercreek, OH · On-site

The position also supports test events and program execution through coordination, technical ... Provide engineering and technical support for small piston engines used in Unmanned Aircraft ...

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Technical Support Test Engineer information

What is a technical support test engineer?

A Technical Support Test Engineer is a professional who combines technical troubleshooting skills with software or hardware testing expertise. They are responsible for assisting customers or internal teams in resolving technical issues, often by replicating reported problems and validating fixes. Their role bridges the gap between technical support and quality assurance, ensuring that products meet performance and reliability standards. This job often involves documenting issues, working closely with development teams, and sometimes helping to automate tests or develop testing tools.

What are the key skills and qualifications needed to thrive as a technical support test engineer?

To thrive as a Technical Support Test Engineer, you need strong analytical skills, troubleshooting abilities, and knowledge of software and hardware systems, often supported by a degree in computer science, engineering, or a related field. Familiarity with bug tracking systems, automated testing tools, and diagnostic utilities is typically required, along with relevant certifications like CompTIA A+ or ISTQB. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with development teams. These skills are crucial for quickly resolving technical issues, ensuring product quality, and maintaining high customer satisfaction.

How does a technical support test engineer typically collaborate with product development and customer service teams?

Technical Support Test Engineers frequently serve as a bridge between product development and customer service teams. They troubleshoot product issues reported by customers, replicate problems in test environments, and provide detailed diagnostic data to developers for resolution. Regular communication and documentation are essential, as they must clearly articulate technical findings and suggest improvements. Collaboration ensures that customer feedback directly informs product enhancements and that support teams are equipped with accurate technical information.

What is the difference between Technical Support Test Engineer vs Technical Support Specialist?

AspectTechnical Support Test EngineerTechnical Support Specialist
Required CredentialsBachelor's in Computer Science or related, certifications like ISTQBAssociate's or Bachelor's, certifications vary
Work EnvironmentTesting labs, development teams, quality assuranceCustomer support centers, help desks
Employer & Industry UsageTech companies, software firms, hardware manufacturersIT service providers, software companies, hardware vendors
Common Search & Comparison IntentUnderstanding testing roles, QA responsibilitiesCustomer support, troubleshooting skills

The Technical Support Test Engineer focuses on testing and quality assurance of products, working closely with development teams. In contrast, the Technical Support Specialist primarily assists customers with troubleshooting and resolving technical issues. Both roles require technical knowledge, but their core responsibilities and work environments differ significantly.

Are technical support test engineers in demand?

Technical support test engineers are in demand due to the growing need for quality assurance in software and hardware products. Employers seek professionals with skills in testing tools, scripting, and troubleshooting to ensure product reliability, especially in technology-driven industries.

How much does a technical support test engineer get paid?

A technical support test engineer's salary typically ranges from $60,000 to $90,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced engineers with specialized skills or certifications can earn higher salaries.

Technical Support Engineer

Bluffton, OH • On-site

GROB-WERKE GmbH & Co. KG
See more jobs at GROB-WERKE GmbH & Co. KGexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted just now

Job description

The Technical Support Engineer serves as a primary technical resource for customers and field personnel during equipment installation, startup, troubleshooting, and ongoing customer support activities. This role combines hands-on technical problem-solving with project coordination and customer relationship management to ensure successful equipment performance throughout its lifecycle.
The successful candidate will possess strong mechanical aptitude, troubleshooting skills, and an understanding of CNC machining and manufacturing systems. This individual will support installation and startup activities while providing technical assistance to customers both remotely and if needed on-site. Strong communication, organizational, and customer service skills are essential.
This position is based at the GROB Systems manufacturing facility and is primarily focused on supporting customers and projects from that location. Travel is not a regular part of the role and is expected to occur only infrequently.
Roles & Responsibilities:
  • Provide technical troubleshooting and problem-resolution support to customers and field technicians.
  • Serve as the primary technical contact during customer support engagements.
  • Assist customers in equipment operation, maintenance, and best practices.
  • Respond promptly to service requests and emergency customer support situations.
  • Document service activities, technical findings, and corrective actions.
  • Collaborate with engineering, manufacturing, and service teams to resolve complex technical issues.
  • Maintain positive customer relationships while upholding GROB's commitment to quality and service excellence.

Education & Experience Requirements:
  • Associate's degree preferred in Industrial Technology, Mechanical Engineering or Mechanical Engineering Technology or relevant experience in machine tool industry
  • Ability to read and interpret mechanical drawings, electrical schematics, and technical documentation.
  • Experience working with CNC machines, automated assembly systems, or industrial manufacturing equipment.

General Requirements:
  • Self-motivated
  • Comprehensive understanding of metric measurements and technical drawings.
  • Ability to work independently and as part of a collaborative team.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong math skills
  • Proficient in Microsoft Office Suite (Word, Excel, Powerpoint)
  • Strong organizational skills with the ability to manage multiple priorities.
  • Customer-focused mindset with a commitment to service excellence.
  • Willing to work overtime as business needs require
  • Ability to travel as needed for customer-facing and project-related activities.

GROB offers a competitive wage as well as an excellent benefit package including vacation, health, prescription, dental, vision, STD, life, 401K, and shift premiums
Application Information
Applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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