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Technical Support Test Engineer Jobs in Massachusetts

Cohu

ATE Test Systems Support Engineer

Norwood, MA · On-site

$85K - $100K/yr

Partner with the Technical Support team to reproduce customer-reported issues on internal systems ... Test Engineering or ATE background strongly preferred * Strong communication skills for working ...

Cohu

ATE Test Systems Support Engineer

Norwood, MA · On-site

$85K - $100K/yr

Partner with the Technical Support team to reproduce customer-reported issues on internal systems ... Test Engineering or ATE background strongly preferred * Strong communication skills for working ...

Actalent

Test Engineer

Brockton, MA · On-site

The Test Engineer supports new product introduction, continuous improvement initiatives, and provides technical guidance to team members in a manufacturing and laboratory environment.

Applied Materials

Test Engineer III - (E3)

Gloucester, MA · On-site

$96K - $132K/yr

We're committed to providing programs and support that encourage personal and professional growth ... per technical specification. Responsible for analyzing test requirements, defining system ...

Amat

Test Engineer III - (E3)

Gloucester, MA · On-site

$96K - $132K/yr

We're committed to providing programs and support that encourage personal and professional growth ... Identify and troubleshoot a variety of difficult engineering problems in field of technical ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field ...

Namely

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field ...

Symbotic

Test Engineer

Wilmington, MA · On-site

Support ongoing sustainment efforts for released products and collaborate closely with BOT Hardware ... Engineering, Mechatronics, Systems Engineering, or related technical discipline. * Minimum of 5 ...

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Technical Support Test Engineer information

What is a technical support test engineer?

A Technical Support Test Engineer is a professional who combines technical troubleshooting skills with software or hardware testing expertise. They are responsible for assisting customers or internal teams in resolving technical issues, often by replicating reported problems and validating fixes. Their role bridges the gap between technical support and quality assurance, ensuring that products meet performance and reliability standards. This job often involves documenting issues, working closely with development teams, and sometimes helping to automate tests or develop testing tools.

What are the key skills and qualifications needed to thrive as a technical support test engineer?

To thrive as a Technical Support Test Engineer, you need strong analytical skills, troubleshooting abilities, and knowledge of software and hardware systems, often supported by a degree in computer science, engineering, or a related field. Familiarity with bug tracking systems, automated testing tools, and diagnostic utilities is typically required, along with relevant certifications like CompTIA A+ or ISTQB. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with development teams. These skills are crucial for quickly resolving technical issues, ensuring product quality, and maintaining high customer satisfaction.

How does a technical support test engineer typically collaborate with product development and customer service teams?

Technical Support Test Engineers frequently serve as a bridge between product development and customer service teams. They troubleshoot product issues reported by customers, replicate problems in test environments, and provide detailed diagnostic data to developers for resolution. Regular communication and documentation are essential, as they must clearly articulate technical findings and suggest improvements. Collaboration ensures that customer feedback directly informs product enhancements and that support teams are equipped with accurate technical information.

What is the difference between Technical Support Test Engineer vs Technical Support Specialist?

AspectTechnical Support Test EngineerTechnical Support Specialist
Required CredentialsBachelor's in Computer Science or related, certifications like ISTQBAssociate's or Bachelor's, certifications vary
Work EnvironmentTesting labs, development teams, quality assuranceCustomer support centers, help desks
Employer & Industry UsageTech companies, software firms, hardware manufacturersIT service providers, software companies, hardware vendors
Common Search & Comparison IntentUnderstanding testing roles, QA responsibilitiesCustomer support, troubleshooting skills

The Technical Support Test Engineer focuses on testing and quality assurance of products, working closely with development teams. In contrast, the Technical Support Specialist primarily assists customers with troubleshooting and resolving technical issues. Both roles require technical knowledge, but their core responsibilities and work environments differ significantly.

Are technical support test engineers in demand?

Technical support test engineers are in demand due to the growing need for quality assurance in software and hardware products. Employers seek professionals with skills in testing tools, scripting, and troubleshooting to ensure product reliability, especially in technology-driven industries.

How much does a technical support test engineer get paid?

A technical support test engineer's salary typically ranges from $60,000 to $90,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced engineers with specialized skills or certifications can earn higher salaries.

What cities in Massachusetts are hiring for Technical Support Test Engineer jobs?

Cities in Massachusetts with the most Technical Support Test Engineer job openings:

ATE Test Systems Support Engineer

Norwood, MA • On-site

Cohu
Software Development • 1 - 5K employees
Learn more about Cohuexternal

$85K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Job description

Cohu's Norwood Engineering team is looking for an ATE Test Systems Support Engineer to keep our semiconductor automated test equipment (ATE) running in the Engineering Lab. This is a hands-on hardware/software role supporting test systems, testers, and RF/analog/digital measurement equipment used by our Hardware, Software, and Applications Engineering teams. You'll diagnose and resolve tester-level hardware and software issues, track spares for lab equipment, and work directly with engineers to keep test systems at maximum up time. Over time, this role has a path toward supporting our Field Service organization on the same equipment.

Candidates should have direct experience with test equipment, ATE, or electronics hardware.

Essential Duties and Responsibilities:

  • Deliver hands-on hardware and software support to Engineering teams to maximize uptime of internal ATE test systems (LTXC product line).

  • Diagnose and resolve tester-level issues - RF, analog, and digital circuit faults, measurement discrepancies, and equipment malfunctions - by evaluating and analyzing failure symptoms directly on the equipment.

  • Research issues using tester documentation, schematics, and internal resources; escalate priority issues per standard process.

  • Track and maintain accurate spares inventory to support internal test equipment.

  • Log and process service tickets accurately using current tools.

  • Partner with the Technical Support team to reproduce customer-reported issues on internal systems to drive faster resolution.

Education and/or Experience:

  • BSEE (or equivalent hands-on experience with electronic test equipment)

  • Working knowledge of RF, analog, and digital circuits and test equipment - RF experience strongly preferred

  • Hands-on experience troubleshooting hardware at the board/system level (not just software/network troubleshooting)

  • Linux environment experience a plus

  • Test Engineering or ATE background strongly preferred

  • Strong communication skills for working directly with engineers on technical root cause

Compensation: The estimated base pay range for this position is $85,000-$100,000 per year, depending on qualifications, experience, education, and other job-related factors. This range represents Cohu's good faith estimate of what it reasonably expects to pay for this role upon hire. This role may also be eligible for other compensation programs as determined by company policy.

Featured benefits

  • Medical, dental & vision insurance
  • 401(k) with company matching contributions
  • Employee Stock Purchase Plan
  • Tuition assistance
  • Disability & life insurance
  • Profit Sharing
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About Cohu

Sourced by ZipRecruiter

Industry

Software development

Company size

1,001 - 5,000 Employees

Headquarters location

Poway, CA, US

Year founded

1947

Social media

Twitter

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