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Technical Support Test Engineer Jobs in Georgia (NOW HIRING)

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

... technical support or system administration role in a networking/security company or equivalent education * Bachelor's degree in computer science, Software Engineering or related field, or an ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · Hybrid

... technical support or system administration role in a networking/security company or equivalent education * Bachelor's degree in computer science, Software Engineering or related field, or an ...

NLB Services

Sr. Test Engineer

Atlanta, GA · On-site

Test Engineer has been developed to support both the testing functions in the System Test and ... Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in ...

NLB Services

Sr. Test Engineer

Atlanta, GA · On-site

Test Engineer has been developed to support both the testing functions in the System Test and ... Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in ...

NLB Services

Sr. Test Engineer

Atlanta, GA · On-site

Test Engineer has been developed to support both the testing functions in the System Test and ... Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in ...

Viasat, Inc.

Systems Test Engineer

Duluth, GA · On-site

$95K - $149K/yr

Support network setup and configuration tasks vital to bring system devices online. * Prepare and ... Technical Writing: Ability to develop clear, coordinated, and efficient test and integration ...

Viasat

Systems Test Engineer

Duluth, GA · On-site

$95K - $149K/yr

Support network setup and configuration tasks vital to bring system devices online. * Prepare and ... Technical Writing: Ability to develop clear, coordinated, and efficient test and integration ...

Viasat, Inc.

Systems Test Engineer

Duluth, GA

Provide remote support to Viasat integration engineers or contractors that are in the field ... Technical Writing: Ability to develop clear, coordinated, and efficient test and integration ...

Viasat, Inc.

Systems Test Engineer

Duluth, GA

Provide remote support to Viasat integration engineers or contractors that are in the field ... Technical Writing: Ability to develop clear, coordinated, and efficient test and integration ...

Viasat, Inc.

Systems Test Engineer

Duluth, GA · On-site

Support network setup and configuration tasks vital to bring system devices online. * Prepare and ... Technical Writing: Ability to develop clear, coordinated, and efficient test and integration ...

STI

Hardware Test Engineer

Peachtree City, GA · On-site

Focusing on facilitating technical communication between engineering groups and non-technical team members, the Hardware Test Engineer (EE) will use his/her technical expertise to help identify ...

STI

Hardware Test Engineer

Peachtree City, GA · On-site

Focusing on facilitating technical communication between engineering groups and non-technical team members, the Hardware Test Engineer (EE) will use his/her technical expertise to help identify ...

Support Revolution

Technical Support Associate

Atlanta, GA · On-site

$70K - $100K/yr

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: Supermicro is looking for a stellar Technical Support Associate to support our ...

Wisemen Multimedia

Automation Test Engineer

Chamblee, GA · On-site

$45.25 - $59.50/hr

Wisemen is looking for an Automation Test Engineer to provide testing support as a member of an ... Aiding business analysts with business/functional requirements and developers with technical ...

NLB Services

Sr. Test Engineer

Atlanta, GA · On-site

Quals- TECHNICAL SKILLS: Strong analytics background Experience with coding using JAVA with ... The Quality Test Engineer is responsible to perform end-to-end Quality Control and Quality ...

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Technical Support Test Engineer information

What is a technical support test engineer?

A Technical Support Test Engineer is a professional who combines technical troubleshooting skills with software or hardware testing expertise. They are responsible for assisting customers or internal teams in resolving technical issues, often by replicating reported problems and validating fixes. Their role bridges the gap between technical support and quality assurance, ensuring that products meet performance and reliability standards. This job often involves documenting issues, working closely with development teams, and sometimes helping to automate tests or develop testing tools.

What are the key skills and qualifications needed to thrive as a technical support test engineer?

To thrive as a Technical Support Test Engineer, you need strong analytical skills, troubleshooting abilities, and knowledge of software and hardware systems, often supported by a degree in computer science, engineering, or a related field. Familiarity with bug tracking systems, automated testing tools, and diagnostic utilities is typically required, along with relevant certifications like CompTIA A+ or ISTQB. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with development teams. These skills are crucial for quickly resolving technical issues, ensuring product quality, and maintaining high customer satisfaction.

How does a technical support test engineer typically collaborate with product development and customer service teams?

Technical Support Test Engineers frequently serve as a bridge between product development and customer service teams. They troubleshoot product issues reported by customers, replicate problems in test environments, and provide detailed diagnostic data to developers for resolution. Regular communication and documentation are essential, as they must clearly articulate technical findings and suggest improvements. Collaboration ensures that customer feedback directly informs product enhancements and that support teams are equipped with accurate technical information.

What is the difference between Technical Support Test Engineer vs Technical Support Specialist?

AspectTechnical Support Test EngineerTechnical Support Specialist
Required CredentialsBachelor's in Computer Science or related, certifications like ISTQBAssociate's or Bachelor's, certifications vary
Work EnvironmentTesting labs, development teams, quality assuranceCustomer support centers, help desks
Employer & Industry UsageTech companies, software firms, hardware manufacturersIT service providers, software companies, hardware vendors
Common Search & Comparison IntentUnderstanding testing roles, QA responsibilitiesCustomer support, troubleshooting skills

The Technical Support Test Engineer focuses on testing and quality assurance of products, working closely with development teams. In contrast, the Technical Support Specialist primarily assists customers with troubleshooting and resolving technical issues. Both roles require technical knowledge, but their core responsibilities and work environments differ significantly.

Are technical support test engineers in demand?

Technical support test engineers are in demand due to the growing need for quality assurance in software and hardware products. Employers seek professionals with skills in testing tools, scripting, and troubleshooting to ensure product reliability, especially in technology-driven industries.

How much does a technical support test engineer get paid?

A technical support test engineer's salary typically ranges from $60,000 to $90,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced engineers with specialized skills or certifications can earn higher salaries.

What cities in Georgia are hiring for Technical Support Test Engineer jobs?

Cities in Georgia with the most Technical Support Test Engineer job openings:

Technical Support Engineer

Atlanta, GA • On-site

Fortinet, Inc.
Network Security • 10K+ employees
Learn more about Fortinet, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description


Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard people, devices, and data everywhere. As we continue to shape the future of cybersecurity, Fortinet recently announced the opening of our latest global Innovation Hub in Atlanta, Georgia, where our expansion will include a team of Technical Support Specialists. We are seeking to fill the Support Specialist role, a support and escalation point for Fortinet customers and partners with the goal of enhancing our global Customer Success and Support function, providing exceptional customer service and technical help for our loyal customers and to contribute to the success of our rapidly growing business. In addition to being able to provide firsthand expertise in the day to day use of Fortinet technology, this role will also interface with QA and development to solve customer problems and identify solutions, optimizations and improvements through replication and testing.
As a Senior Technical Support Specialist, you will:
  • Provide troubleshooting expertise on the core Fortinet products - especially FortiGate
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer system information
  • Recommend corrective actions based on analysis
  • Provide Customer education where needed due to gaps in networking, product knowledge etc.
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation

We Are Looking For:
  • Candidate with a minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education
  • Bachelor's degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
  • Deep working knowledge of operating systems -- Windows, OSX, Unix/Linux
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switching.
  • Experience with security products -firewalls, IDS/IPS, VPN, virus scanning.
  • Strong troubleshooting and problem-solving skills
  • Past experience using AI tools to help the effectiveness of day-to-day activities
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • A working understanding of knowledge management principles in daily workflow; KCS® framework experience is an added advantage
  • Ability to work in the office 3-5 days a week
  • Possibility of an on-Call rotation
  • Strong communication skills, both written and verbal

Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.
About Our Team:
Join the Fortinet TAC team in Atlanta, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet's core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet's high standards of excellence in cybersecurity solutions
Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.
Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

Apply