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Technical Support Startup Jobs (NOW HIRING)

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... OSARO is a San Francisco-based startup at the forefront of deep learning and robotics. Backed by ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... OSARO is a San Francisco-based startup at the forefront of deep learning and robotics. Backed by ...

Entrata

Technical Support Engineer

Charleston, WV · Remote

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI ... The Technical Support Engineer provides frontline technical assistance to customers utilizing a ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... OSARO is a San Francisco-based startup at the forefront of deep learning and robotics. Backed by ...

Apiiro

OR · On-site

What We're About Apiiro is a fast-growing startup at the forefront of the application security ... What You're About We're looking for a Technical Support Engineer with Tier 3 experience to join our ...

Entrata

Technical Support Engineer

$15.05 - $23.65/hr

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI ... The Technical Support Engineer provides frontline technical assistance to customers utilizing a ...

Apiiro

Technical Support Engineer

What We're About Apiiro is a fast-growing startup at the forefront of the application security ... technical or product support, ideally for SaaS, AppSec or DevOps platforms. * Tier 3-level ...

Apiiro

OR · On-site

What We're About Apiiro is a fast-growing startup at the forefront of the application security ... What You're About We're looking for a Technical Support Engineer with Tier 3 experience to join our ...

Tabs

Technical Support Analyst

$60K - $82K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Analyst ... Experience working in a fast-paced startup or technical environment preferred. * Some level of out ...

Legion

Technical Support Engineer

Are a career driven individual looking to grow in a fast paced startup REQUIRED SKILLS AND QUALIFICATIONS * Previous experience in a technical support role for Software/SaaS solutions * Experience ...

Apiiro

Technical Support Engineer

What We're About Apiiro is a fast-growing startup at the forefront of the application security ... technical or product support, ideally for SaaS, AppSec or DevOps platforms. * Tier 3-level ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with ... Startup experience. Additional Job details The base salary range for this position is $90k - $115k ...

Fortive

Technical Support Engineer

Franklin, TN

A Technical Support Engineer is responsible for troubleshooting and closing tier II support tickets ... We are a global industrial technology innovator with a startup spirit. Our forward-looking ...

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Technical Support Startup information

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How much do technical support startup jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for technical support startup in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Technical Support role in a startup?

A Technical Support role in a startup typically involves helping customers or internal staff resolve technical issues with the company’s products or services. This can include troubleshooting software or hardware problems, answering questions via email, chat, or phone, and escalating complex issues to engineering teams. In a startup environment, technical support staff often wear many hats, contributing to product feedback, documentation, and even basic QA. The fast-paced nature of startups means technical support roles may evolve quickly and require adaptability. Strong communication skills and problem-solving abilities are essential for success in this role.

What are some common challenges faced by technical support professionals in a startup environment?

Technical support professionals in startups often face the challenge of handling a wide variety of issues due to rapidly evolving products and limited documentation. They may need to troubleshoot new features, adapt quickly to frequent updates, and communicate closely with developers to relay customer feedback and bugs. Additionally, startups typically have smaller teams, so support staff may take on multiple roles, requiring strong problem-solving skills and flexibility. The fast-paced environment provides opportunities to learn quickly and contribute directly to product improvements.

What is the difference between Technical Support Startup vs Technical Support Specialist?

AspectTechnical Support StartupTechnical Support Specialist
CredentialsTypically requires technical knowledge, certifications like CompTIA A+ or similar, and startup experienceRequires technical certifications, customer service skills, and relevant experience
Work EnvironmentFast-paced, dynamic startup setting, often remote or flexibleEstablished companies, office or remote, structured environment
Employer & IndustryStartups in tech, IT, or software industriesTech companies, IT service providers, or support centers
Search & Comparison IntentPeople exploring careers or services in startup tech supportIndividuals seeking employment or roles in technical support

In summary, a Technical Support Startup focuses on providing support within a startup environment, often requiring adaptability and startup-specific skills. A Technical Support Specialist typically works in established companies with structured roles, emphasizing technical expertise and customer service experience.

What are the key skills and qualifications needed to thrive as a Technical Support Specialist at a startup, and why are they important?

To thrive as a Technical Support Specialist at a startup, you need strong troubleshooting abilities, foundational IT knowledge, and often a degree or certification in computer science or related fields. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote desktop tools, and knowledge base management is typically required. Excellent communication, problem-solving, and adaptability are crucial for effectively assisting users and adjusting to rapid changes. These skills ensure quick resolution of technical issues, high customer satisfaction, and contribute to the agile growth environment of a startup.
Infographic showing various Technical Support Startup job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Engineer

Technical Support Engineer

OSARO

San Francisco, CA • On-site, Remote

Full-time

Posted 2 days ago

Job description

Are you a self-driven problem solver passionate about advancing robotics technology? Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for troubleshooting, and enjoy collaborating across teams, this role is your opportunity to make a meaningful impact.
About the RoleAs a Technical Support Engineer, you'll be the linchpin in ensuring our systems run smoothly and efficiently. You’ll combine technical expertise with customer-facing skills to support and innovate within the core of our industrial automation operations. This highly visible position involves collaborating with cross-functional teams—Machine Learning, Hardware, and Infrastructure—to enhance the OSARO robotic solutions.
What You'll Do

  • Handle incoming support requests via Zendesk tickets and phone calls, ensuring high-quality solutions and customer satisfaction.

  • Monitor system performance and operational metrics to identify and address issues before they impact customers.  Generate internal and customer facing dashboards.

  • Utilize Python scripts and SQL queries to troubleshoot and resolve complex issues within our robotics and AI systems.

  • Document technical problems and resolutions clearly for future reference and report recurring issues to the development team for systemic fixes.

  • Work closely with engineering and product teams to understand system behaviors and improve support protocols.

  • Create and maintain customer facing knowledge base articles for commonly encountered issues.

What you'll bring

  • A Bachelor’s degree or equivalent experience.

  • 3+ years of technical support or software development experience.

  • Strong problem-solving and analytical skills.

  • Strong written and verbal communication skills

  • Excellent interpersonal skills for engaging with customers and internal stakeholders.

  • Basic knowledge of Python scripting - running from the command line, using arguments etc.

  • Basic familiarity with Unix systems.

  • Basic understanding of software, system, and application logs, as well as the tools and platforms used for their management and analysis.

  • Basic understanding of JSON and Rest APIs.

Bonus if You Have

  • Experience with industrial robotics applications.

  • Proficiency in Python scripting.

  • Proficiency in SQL, Grafana or other data visualization tools.

  • Background in logistics or fulfillment environments.

  • Knowledge of hardware troubleshooting, networking, and IT product management.

  • Experience with Rust.

Actual compensation is based on various factors, including but not limited to job-related skills, and experience. In addition to a base salary, this role is also eligible for benefits and equity.
Why OSARO?

OSARO is a San Francisco-based startup at the forefront of deep learning and robotics. Backed by industry leaders such as Peter Thiel and Jerry Yang, our mission is to empower robots with unparalleled autonomy to tackle complex tasks. With an international team of experts, we combine cutting-edge research with practical solutions to deliver exceptional results.

We believe in inclusivity, healthy debate, and diverse perspectives, striving to set a standard for equality in tech.

What We Offer

  • Health, dental, vision, and commuter benefits.

  • Generous PTO.

  • 401(k) retirement plan.

  • Paid parental leave with flexible options for extended leave.

Additional Information

  • This is a full-time, on-site role in the SF Bay Area. Remote work is not an option.

  • The position is available immediately.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.