ZipRecruiter

Log In

1

Technical Support Startup Jobs (NOW HIRING)

Team8

Team8- Cyber Startup Technical Support Engineer

$90K - $150K/yr

We are a cybersecurity startup building next generation technology for global customers. We are looking for a hands on, high impact Customer Operations / Technical Support Manager to help scale and ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

10Beauty is a robotics startup based in Burlington, MA. We have raised $70M from some of the ... We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This ...

Boiler Supply

Boiler Startup Technician

Knoxville, TN · On-site

Provide technical support and training to customers and operators * Coordinate with contractors, service teams, and engineering staff during project startup * Maintain tools, test equipment, and ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This ... Self-starter mentality with the ability to operate effectively in a fast-paced startup environment

NextHop AI

Technical Support Engineer

Santa Clara, CA · On-site

Minimum 10 years of experience in technical support roles * Leadership roles require 15+ years of ... Our company bolsters all the advantages of working at a startup with the expertise of a seasoned ...

NextHop AI

Minimum 10 years of experience in technical support roles * Leadership roles require 15+ years of ... Our company bolsters all the advantages of working at a startup with the expertise of a seasoned ...

NextHop AI

Technical Support Engineer

Santa Clara, CA · On-site

Minimum 10 years of experience in technical support roles * Leadership roles require 15+ years of ... Our company bolsters all the advantages of working at a startup with the expertise of a seasoned ...

Kuka AG

Advanced Technical Support Specialist

Denver, NY · On-site

$72K - $90K/yr

This individual serves as a member of specialized technical support staff to provide input ... Serves on a special project startup team as a "service project manager" to endure the successful ...

Sweet Security

Technical Support Engineer

One of the above or more: - 3+ years of experience in a Tier2/3/4 technical support, - 3+ years ... Ability to thrive in a fast-paced, dynamic startup environment. Job Benefits Compensation ...

Securiti.ai

Technical Support Engineer

Concord, NC

Securiti has been widely recognized as an industry innovator, being named "Most Innovative Startup ... As our Technical Support Engineer, you will have a responsibility for supporting our customers with ...

Sterling Engineering, Inc.

Be Seen First

Technical Support Representative

Lodi, NJ · On-site

$25 - $30/hr

Technical Support Specialist Location: Lodi, NJ Employment Type: Direct Hire Pay: $25-30/hr based on experience Benefits: Medical, Dental, Vision, 401(k) A growing manufacturing company is seeking a ...

Gamma

Technical Support Engineer

San Francisco, CA · On-site

About the role As the technical backbone of Gamma's support team, you'll resolve complex issues and ... Experience at an early-stage startup, or familiarity with tools like Intercom, Zendesk, Metabase ...

Paxos Trust Company NA

Technical Support Engineer

$128K - $147K/yr

About the team Paxos Technical Support Engineers work within a highly collaborative, cross ... You thrive in startup environments, valuing speed, autonomy, and the ability to set the direction ...

Sigma Computing

Technical Support Engineer

San Francisco, CA · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with ... Startup experience. Additional Job details The base salary range for this position is $90k - $115k ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with ... Startup experience. Additional Job details The base salary range for this position is $90k - $115k ...

Wiliot

Technical Support Engineer

Plano, TX · On-site

As a growing startup, this role will continue to evolve, and we're looking for people who are comfortable building, adapting, and improving as we scale. The Technical Support Engineer is a critical ...

Kalepa

Technical Support Engineer

OR · Remote

$85K - $135K/yr

Experience at a high-growth tech startup. * You have 3-5 years of experience in a Technical Support Engineer, Senior Technical Solutions Specialist, or similar customer-facing technical role at a B2B ...

next page

Showing results 1-20

All JobsTechnical Support Startup Jobs

Technical Support Startup information

See salary details

$14

$26

$44

How much do technical support startup jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for technical support startup in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Technical Support role in a startup?

A Technical Support role in a startup typically involves helping customers or internal staff resolve technical issues with the company’s products or services. This can include troubleshooting software or hardware problems, answering questions via email, chat, or phone, and escalating complex issues to engineering teams. In a startup environment, technical support staff often wear many hats, contributing to product feedback, documentation, and even basic QA. The fast-paced nature of startups means technical support roles may evolve quickly and require adaptability. Strong communication skills and problem-solving abilities are essential for success in this role.

What are some common challenges faced by technical support professionals in a startup environment?

Technical support professionals in startups often face the challenge of handling a wide variety of issues due to rapidly evolving products and limited documentation. They may need to troubleshoot new features, adapt quickly to frequent updates, and communicate closely with developers to relay customer feedback and bugs. Additionally, startups typically have smaller teams, so support staff may take on multiple roles, requiring strong problem-solving skills and flexibility. The fast-paced environment provides opportunities to learn quickly and contribute directly to product improvements.

What is the difference between Technical Support Startup vs Technical Support Specialist?

AspectTechnical Support StartupTechnical Support Specialist
CredentialsTypically requires technical knowledge, certifications like CompTIA A+ or similar, and startup experienceRequires technical certifications, customer service skills, and relevant experience
Work EnvironmentFast-paced, dynamic startup setting, often remote or flexibleEstablished companies, office or remote, structured environment
Employer & IndustryStartups in tech, IT, or software industriesTech companies, IT service providers, or support centers
Search & Comparison IntentPeople exploring careers or services in startup tech supportIndividuals seeking employment or roles in technical support

In summary, a Technical Support Startup focuses on providing support within a startup environment, often requiring adaptability and startup-specific skills. A Technical Support Specialist typically works in established companies with structured roles, emphasizing technical expertise and customer service experience.

What are the key skills and qualifications needed to thrive as a Technical Support Specialist at a startup, and why are they important?

To thrive as a Technical Support Specialist at a startup, you need strong troubleshooting abilities, foundational IT knowledge, and often a degree or certification in computer science or related fields. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote desktop tools, and knowledge base management is typically required. Excellent communication, problem-solving, and adaptability are crucial for effectively assisting users and adjusting to rapid changes. These skills ensure quick resolution of technical issues, high customer satisfaction, and contribute to the agile growth environment of a startup.
Infographic showing various Technical Support Startup job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Team8- Cyber Startup Technical Support Engineer

Team8

Remote

$90K - $150K/yr

Full-time

Posted 14 days ago

Job description

Description
Location: Remote, PST time zone
Salary range: 90,000 to 150,000 USD annually, depending on experience and qualifications.
We are a cybersecurity startup building next generation technology for global customers. We are looking for a hands on, high impact Customer Operations / Technical Support Manager to help scale and elevate our support and customer facing operations.
This role sits at the intersection of Technical Support, Customer Experience, and Operational Excellence. You will act as a senior technical authority with a Tier 3/4 mindset, while also helping build the infrastructure, processes, and metrics behind a world class support organization. As a foundational member of our global operations, you will work Monday through Friday in alignment with Pacific Time to bridge the gap between our customers, R&D, and Product. This position is fully remote work model within the PST region.
What You Will Do
  • Serve as the highest technical escalation point within support, driving issues to full resolution.
  • Own and resolve complex technical escalations across distributed SaaS environments, operating at a Tier 3/4 level of expertise.
  • Help design and optimize our support platform, workflows, playbooks, and documentation standards.
  • Track and analyze KPIs, SLAs, and customer health metrics to drive operational improvements.
  • Identify trends from customer interactions and translate them into actionable insights.
  • Partner closely with Product, R&D, Sales, and Customer Experience as the technical voice of the customer.
  • Support onboarding and ongoing customer usage to ensure value realization.
  • Collaborate across global time zones, with primary coverage during Pacific Time business hours, Monday through Friday.

Requirements
What We Are Looking For
  • 3+ years of experience in Technical Support, Customer Operations, or Technical Customer Success in a SaaS or high tech environment.
  • Experience operating at a Tier 3/4 support level, handling complex, system level troubleshooting and escalations.
  • Strong troubleshooting skills.
  • Experience improving support processes and working cross functionally with Product and R&D.
  • Analytical mindset, comfortable working with metrics, dashboards, and performance tracking.
  • Excellent customer facing written and spoken communication skills in English.
  • Proactive, organized, and comfortable in fast paced environments.
  • Advantage: Cybersecurity background.

Apply