Operations Manager
Darien, CT · On-site
Lead all Middle Office operations for the firm, including trade support and treasury functions * Allocate and Book trade flow and manage the full lifecycle of Equity, Fixed Income, Credit, and ...
Operations Manager
Darien, CT · On-site
Lead all Middle Office operations for the firm, including trade support and treasury functions * Allocate and Book trade flow and manage the full lifecycle of Equity, Fixed Income, Credit, and ...
Operations Manager
New Britain, CT · On-site
$125K - $160K/yr
Operations Manager Full Time Kaman Measuring & Memory, New Britain, CT, US 18 days ago Requisition ... Support AS9100 quality requirements and ensure compliance with customer expectations. * Identify ...
Operations Manager
New Britain, CT · On-site
$125K - $160K/yr
Operations Manager Full Time Kaman Measuring & Memory, New Britain, CT, US 18 days ago Requisition ... Support AS9100 quality requirements and ensure compliance with customer expectations. * Identify ...
Operations Manager
Bridgeport, CT · On-site
You'll be supporting our Center in Bridgeport, CT, where you'll lead the administrative-side of our otherwise clinical operation. Summary: The Operations Manager will be involved in many facets of ...
Operations Manager
Bridgeport, CT · On-site
You'll be supporting our Center in Bridgeport, CT, where you'll lead the administrative-side of our otherwise clinical operation. Summary: The Operations Manager will be involved in many facets of ...
Operations Manager
Waterbury, CT · On-site
$140K - $160K/yr
Support planning and execution of equipment upgrades, repairs, and capital improvement projects ... The Operations Manager is expected to spend the majority of each workday on the manufacturing floor ...
Quick apply
Operations Manager
Waterbury, CT · On-site
$140K - $160K/yr
Support planning and execution of equipment upgrades, repairs, and capital improvement projects ... The Operations Manager is expected to spend the majority of each workday on the manufacturing floor ...
Operations Manager
Bridgeport, CT · On-site
$60 - $80/hr
You'll be supporting our Center in Bridgeport, CT, where you'll lead the administrative-side of our otherwise clinical operation. Summary The Operations Manager will be involved in many facets of the ...
Operations Manager
Bridgeport, CT · On-site
$60 - $80/hr
You'll be supporting our Center in Bridgeport, CT, where you'll lead the administrative-side of our otherwise clinical operation. Summary The Operations Manager will be involved in many facets of the ...
Operations Manager
Plainfield, CT · On-site
We hire Operations Managers based on location preference and the business' current openings ... Key job responsibilities Key Responsibilities and Job Elements: -Support, mentor, and motivate your ...
Operations Manager
Plainfield, CT · On-site
We hire Operations Managers based on location preference and the business' current openings ... Key job responsibilities Key Responsibilities and Job Elements: -Support, mentor, and motivate your ...
Operations Manager
Plainfield, CT · On-site
We hire Operations Managers based on location preference and the business' current openings ... Key job responsibilities Key Responsibilities and Job Elements: -Support, mentor, and motivate your ...
Operations Manager
Plainfield, CT · On-site
We hire Operations Managers based on location preference and the business' current openings ... Key job responsibilities Key Responsibilities and Job Elements: -Support, mentor, and motivate your ...
We hire Operations Managers based on location preference and the business' current openings ... Key job responsibilities Key Responsibilities and Job Elements: -Support, mentor, and motivate your ...
We hire Operations Managers based on location preference and the business' current openings ... Key job responsibilities Key Responsibilities and Job Elements: -Support, mentor, and motivate your ...
... and infrastructure support current and future business requirements. Technical Leadership ... Lead production operations through managers, supervisors, and functional leaders. * Ensure ...
... and infrastructure support current and future business requirements. Technical Leadership ... Lead production operations through managers, supervisors, and functional leaders. * Ensure ...
Manufacturing Operations Manager
Torrington, CT · On-site
$140K - $170K/yr
... and infrastructure support current and future business requirements. Technical Leadership ... Lead production operations through managers, supervisors, and functional leaders. * Ensure ...
Manufacturing Operations Manager
Torrington, CT · On-site
$140K - $170K/yr
... and infrastructure support current and future business requirements. Technical Leadership ... Lead production operations through managers, supervisors, and functional leaders. * Ensure ...
Provide technical assessment and DFM inputs in support of comprehensive and accurate quotations. 3. ... Bachelor's degree in Electrical Engineering, Operations Management, or a related technical field is ...
Provide technical assessment and DFM inputs in support of comprehensive and accurate quotations. 3. ... Bachelor's degree in Electrical Engineering, Operations Management, or a related technical field is ...
... and infrastructure support current and future business requirements. Technical Leadership ... Production & Manufacturing Execution Lead production operations through managers, supervisors, and ...
... and infrastructure support current and future business requirements. Technical Leadership ... Production & Manufacturing Execution Lead production operations through managers, supervisors, and ...
Manufacturing Operations Manager
Torrington, CT · On-site
$140K - $170K/yr
... support current and future business requirements. Technical Leadership & Engineering ... Production & Manufacturing ExecutionLead production operations through managers, supervisors, and ...
Quick apply
Manufacturing Operations Manager
Torrington, CT · On-site
$140K - $170K/yr
... support current and future business requirements. Technical Leadership & Engineering ... Production & Manufacturing ExecutionLead production operations through managers, supervisors, and ...
Operations Manager
North Haven, CT · On-site
$115K - $130K/yr
... supporting scalable growth. Location: North Haven, CT (with approximately 25% travel to project ... Manage field operations, including scheduling, labor utilization, and equipment allocation to ...
Quick apply
Operations Manager
North Haven, CT · On-site
$115K - $130K/yr
... supporting scalable growth. Location: North Haven, CT (with approximately 25% travel to project ... Manage field operations, including scheduling, labor utilization, and equipment allocation to ...
Operations Manager
Cromwell, CT · On-site
$62K - $67K/yr
Supporting personal and professional development, knowing that when our team members thrive, the ... The Operations Manager will report to the National Operations Manager. This position is responsible ...
Operations Manager
Cromwell, CT · On-site
$62K - $67K/yr
Supporting personal and professional development, knowing that when our team members thrive, the ... The Operations Manager will report to the National Operations Manager. This position is responsible ...
Operations Manager
Cromwell, CT · On-site
$62K - $67K/yr
Supporting personal and professional development, knowing that when our team members thrive, the ... The Operations Manager will report to the National Operations Manager. This position is responsible ...
Quick apply
Operations Manager
Cromwell, CT · On-site
$62K - $67K/yr
Supporting personal and professional development, knowing that when our team members thrive, the ... The Operations Manager will report to the National Operations Manager. This position is responsible ...
Operations Manager
Cromwell, CT · On-site
$62K - $67K/yr
Supporting personal and professional development, knowing that when our team members thrive, the ... The Operations Manager will report to the National Operations Manager. This position is responsible ...
Operations Manager
Cromwell, CT · On-site
$62K - $67K/yr
Supporting personal and professional development, knowing that when our team members thrive, the ... The Operations Manager will report to the National Operations Manager. This position is responsible ...
... operational problems for customers and Field Service Engineers remotely by utilizing proper ... Managers. This position is also responsible for supervising a team of engineers Duties ...
... operational problems for customers and Field Service Engineers remotely by utilizing proper ... Managers. This position is also responsible for supervising a team of engineers Duties ...
... operational problems for customers and Field Service Engineers remotely by utilizing proper ... Managers. This position is also responsible for supervising a team of engineers Duties ...
... operational problems for customers and Field Service Engineers remotely by utilizing proper ... Managers. This position is also responsible for supervising a team of engineers Duties ...
Provide technical assessment and DFM inputs in support of comprehensive and accurate quotations. 3. ... Bachelor's degree in Electrical Engineering, Operations Management, or a related technical field is ...
Provide technical assessment and DFM inputs in support of comprehensive and accurate quotations. 3. ... Bachelor's degree in Electrical Engineering, Operations Management, or a related technical field is ...
Technical Support Operations Manager information
What does a technical support operations manager do?
A Technical Support Operations Manager oversees the daily operations of a technical support team, ensuring that customer issues are resolved efficiently and effectively. They are responsible for developing support policies, managing staff performance, and implementing strategies to improve service quality. This role often involves analyzing support metrics, handling escalations, coordinating with other departments, and driving initiatives to enhance customer satisfaction. Additionally, they play a key role in training team members and adopting new technologies to streamline support processes.
What are the key skills and qualifications needed to thrive as a technical support operations manager, and why are they important?
To thrive as a Technical Support Operations Manager, you need strong leadership abilities, experience in technical support environments, and a bachelor's degree in a related field. Familiarity with customer relationship management (CRM) platforms, ticketing systems like Zendesk or ServiceNow, and ITIL certifications are typically required. Excellent communication, problem-solving, and team management skills help you motivate teams and resolve escalated issues efficiently. These competencies ensure operational excellence, high customer satisfaction, and effective management of support teams in dynamic technology environments.
What are some common challenges faced by technical support operations managers, and how can they be addressed?
Technical Support Operations Managers often face challenges such as balancing high service quality with efficiency, managing escalated customer issues, and keeping teams motivated during periods of high demand. To address these, it's important to implement clear processes for ticket prioritization, provide ongoing training for support staff, and foster open communication across teams. Additionally, leveraging data analytics to monitor performance metrics can help quickly identify areas for improvement and ensure consistent customer satisfaction.
What is the difference between Technical Support Operations Manager vs Technical Support Specialist?
| Aspect | Technical Support Operations Manager | Technical Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree, management experience, technical certifications | Technical diploma or associate degree, technical certifications |
| Work Environment | Oversees support teams, manages operations, strategic planning | Provides direct technical support to customers, troubleshooting |
| Employer & Industry Usage | IT companies, tech support departments, service providers | Customer service centers, IT support teams, tech companies |
| Common Search & Comparison Intent | Understanding managerial roles, career progression | Technical skills, daily responsibilities |
The Technical Support Operations Manager focuses on overseeing support teams, managing operations, and strategic planning, often requiring management experience and certifications. In contrast, the Technical Support Specialist provides direct technical assistance to customers, troubleshooting issues. Both roles are common in IT and tech support industries, but they differ significantly in responsibilities and required credentials.
What cities in Connecticut are hiring for Technical Support Operations Manager jobs?
Cities in Connecticut with the most Technical Support Operations Manager job openings:
Operations Manager
Darien, CT • On-site
Northbound Search
• Recruiting and Staffing Services • 11 - 50 employees11 - 50 employees
Full-time
Re-posted 11 days ago
Job description
Operations Manager
Our client, a leading Alternative Asset Manager in Connecticut, is looking for an experienced Operations Manager to join their team.
The ideal candidate will have a strong background in Middle Office Operations, a thorough knowledge of securities and credit products, and a background in alternative investment strategies.
You will...
- Lead all Middle Office operations for the firm, including trade support and treasury functions
- Allocate and Book trade flow and manage the full lifecycle of Equity, Fixed Income, Credit, and Private Assets
- Report failed trades and resolve trade issues promptly
- Communicate with traders, counterparties, clearing brokers, and clearinghouses to ensure efficient trade execution
- Match and confirm trades, initiate wires for settlement, and monitor fund liquidity requirements by performing P&L verification
Qualifications:
- 5-10 yrs. in Operations, preferably in Private Credit or a Credit Fund
- Bachelor's degree in related field
Benefits:
- Competitive compensation
- Medical benefits
** Qualified candidates will be contacted within two business days of application. If the applicant does not meet the criteria for the position, we will keep your resume on file and may contact you in the future for further discussion. **
About Northbound Executive Search
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
New York, NY, US
Year founded
2010