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Technical Support Operations Manager Jobs in Connecticut

The Reserves Network

Operations Manager

East Berlin, CT · On-site

$150K - $175K/yr

... support business objectives * Evaluate sourcing, vendor performance, inventory strategy, make ... The company is experiencing substantial growth and has a strong technical foundation, capable ...

Murphy Search Group

Operations Manager

Beacon Falls, CT · On-site

Operations Manager Our client is growing and is seeking a highly motivated Operations Manager to support Production, Supply Chain and Quality for this established electronics business. They have been ...

New

Union Depot

Operations Manager

New Haven, CT · On-site

Support budget management and fiscal performance of assigned sites. * Manage scheduling, attendance ... Technical Skills * Intermediate proficiency with Microsoft Excel, Microsoft Word, and other ...

ABM Industries, Inc.

Operations Manager

New Haven, CT · On-site

$80K - $90K/yr

Support budget management and fiscal performance of assigned sites. * Manage scheduling, attendance ... Technical Skills * Intermediate proficiency with Microsoft Excel, Microsoft Word, and other ...

Newport Healthcare

Operations Manager

Bethlehem, CT · On-site

What You'll Do The Operations Manager works in collaboration with the Clinical Operations Manager ... Hiring, training, scheduling, and supervising direct care staff to support the highest-quality ...

A.R. Mazzotta

Operations Manager

Old Saybrook, CT

$120K/yr

... supporting continued business growth. What You'll Do * Oversee daily warehouse operations ... Manage the flow of orders from intake through shipment to ensure accuracy and on-time delivery

Newport Healthcare

Operations Manager

Bethlehem, CT · On-site

What You'll Do The Operations Manager works in collaboration with the Clinical Operations Manager ... Hiring, training, scheduling, and supervising direct care staff to support the highest-quality ...

Mars

Omnichannel Operations Manager

Sharon, CT · On-site

... technical architecture into seamless logistics operations. * Support Local Scaling: Act as a key ... Project Management, Scrum Master, or Agile certifications are highly preferred. * Fluent in both ...

ABM

Operations Manager

New Haven, CT · On-site

$80K - $90K/yr

Technical Skills * Intermediate proficiency with Microsoft Excel, Microsoft Word, and other ... Support budget management and fiscal performance of assigned sites. * Manage scheduling, attendance ...

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Technical Support Operations Manager information

What does a technical support operations manager do?

A Technical Support Operations Manager oversees the daily operations of a technical support team, ensuring that customer issues are resolved efficiently and effectively. They are responsible for developing support policies, managing staff performance, and implementing strategies to improve service quality. This role often involves analyzing support metrics, handling escalations, coordinating with other departments, and driving initiatives to enhance customer satisfaction. Additionally, they play a key role in training team members and adopting new technologies to streamline support processes.

What are the key skills and qualifications needed to thrive as a technical support operations manager, and why are they important?

To thrive as a Technical Support Operations Manager, you need strong leadership abilities, experience in technical support environments, and a bachelor's degree in a related field. Familiarity with customer relationship management (CRM) platforms, ticketing systems like Zendesk or ServiceNow, and ITIL certifications are typically required. Excellent communication, problem-solving, and team management skills help you motivate teams and resolve escalated issues efficiently. These competencies ensure operational excellence, high customer satisfaction, and effective management of support teams in dynamic technology environments.

What are some common challenges faced by technical support operations managers, and how can they be addressed?

Technical Support Operations Managers often face challenges such as balancing high service quality with efficiency, managing escalated customer issues, and keeping teams motivated during periods of high demand. To address these, it's important to implement clear processes for ticket prioritization, provide ongoing training for support staff, and foster open communication across teams. Additionally, leveraging data analytics to monitor performance metrics can help quickly identify areas for improvement and ensure consistent customer satisfaction.

What is the difference between Technical Support Operations Manager vs Technical Support Specialist?

AspectTechnical Support Operations ManagerTechnical Support Specialist
Required CredentialsBachelor's degree, management experience, technical certificationsTechnical diploma or associate degree, technical certifications
Work EnvironmentOversees support teams, manages operations, strategic planningProvides direct technical support to customers, troubleshooting
Employer & Industry UsageIT companies, tech support departments, service providersCustomer service centers, IT support teams, tech companies
Common Search & Comparison IntentUnderstanding managerial roles, career progressionTechnical skills, daily responsibilities

The Technical Support Operations Manager focuses on overseeing support teams, managing operations, and strategic planning, often requiring management experience and certifications. In contrast, the Technical Support Specialist provides direct technical assistance to customers, troubleshooting issues. Both roles are common in IT and tech support industries, but they differ significantly in responsibilities and required credentials.

What cities in Connecticut are hiring for Technical Support Operations Manager jobs?

Cities in Connecticut with the most Technical Support Operations Manager job openings:

Infographic showing various Technical Support Operations Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Application Engineer/ Technical Support

New Haven, CT • On-site

Assa Abloy
See more jobs at Assa Abloyexternal

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Job description

ASSA ABLOY is seeking an end user centric Application Engineer who will act as the first line of technical support in navigating customer product challenges. You will work to solve escalations while educating our customers behind Electro-Mechanical (EM) and Electronic Access Control (EAC) product lines, while striving to elevate every interaction into a seamless experience.
This position will sit onsite full-time in New Haven, CT and report to Manager EAC and Technical Support.
What you will be doing
  • Deliver timely and precise feed to customers.
  • Ensure resolution of issues with stipulated timeframes.
  • Review electronic schematics and apply to troubleshooting products alongside our customer base.
  • Effectively prioritize and manage multiple concurrent tasks.
  • Engage with customers to address inquiries/concerns and fulfill requests regarding products & services.
  • Facilitate seamless communication across teams.
  • Demonstrate proactive initiative in expanding expertise through ongoing self- directed learning.
  • Adhere to established protocols and procedures, including the escalation of unresolved issues.
  • Collaborate with different teams and departments to gather information, evaluate potential solutions, and determine appropriate actions to resolve escalations.
  • Maintain accurate detailed records of escalated cases, including actions taken, customer interactions and resolutions achieved using MS Dynamics.
  • Identify opportunities to enhance the customer experience and provide feedback to drive improvements.

What we are looking for
  • Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Computer Science or related field of study required.
  • Must have hands-on experience working with electronics or hardware.
  • Strong critical thinking and decision-making abilities.
  • Good organizational skills, creative ability, and attention to detail.
  • Excellent track record in teamwork and customer centricity.
  • Experience working with cross-functional teams and customers.

Preferred Skills
  • Technical understanding of Electro-Mechanical and/or Electronic Access Control products preferred.
  • Experience in reviewing technical content preferred.
  • Access control, WIFI, Network and Lock Hardware Industry experience preferred.

What we offer
We are passionate about providing amazing opportunities and benefits, so that you can enjoy a lifelong career with us.
  • Continuous professional development opportunities and an environment that fosters internal growth and mobility.
  • Competitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k.
  • Generous holiday schedule and paid time off to refresh and recharge.
  • Employee pricing on our products and discount programs for travel, entertainment, and more!

We review applications regularly, so don't hesitate, apply today!
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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Apply