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Technical Support Latam Jobs (NOW HIRING)

Whippy

Customer Support Specialist (LATAM Only)

$18.50 - $24.75/hr

Customer Support Specialist (LATAM, Remote) About Whippy Whippy is a fast-growing AI communication ... This is a technical, fast-paced, customer-facing role with a 2-minute response SLA and real ...

CMA CGM

Tax Manager - LATAM & Caribbean

Miami, FL · On-site

$123K - $156K/yr

The position requires deep technical knowledge about international taxation, application of double ... support of local advisors (if any) • Assist in the development of secure and optimized tax ...

The Hartford

Underwriter Director-Latam

Coral Gables, FL · Hybrid

$185K - $278K/yr

It involves underwriting and technical pricing of surety treaties throughout the region. As a ... The company will not support the STEM OPT I-983 Training Plan endorsement for this position. Strong ...

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Technical Support Latam information

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How much do technical support latam jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for technical support latam in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a Technical Support Latam?

A Technical Support Latam is a professional who provides technical assistance and customer support to users in the Latin American (Latam) region. They help resolve issues related to software, hardware, or services, often communicating in Spanish or Portuguese to accommodate local customers. These specialists troubleshoot problems, answer technical queries, and may also guide users through installation, maintenance, and configuration processes. Their goal is to ensure customer satisfaction by resolving issues efficiently and effectively within the targeted region.

What is the difference between Technical Support Latam vs Technical Support Specialist?

AspectTechnical Support LatamTechnical Support Specialist
CredentialsTypically requires basic IT certifications or relevant experienceOften requires similar certifications, such as CompTIA or Microsoft certifications
Work EnvironmentCustomer service centers, remote support, call centers in Latin AmericaCorporate IT departments, help desks, remote or on-site support
Industry UsageCommon in Latin American tech and service companiesGlobal and regional companies across various industries
Search & Comparison IntentPeople seeking regional support roles or language-specific supportIndividuals comparing support roles or career paths in IT support

While both roles involve technical troubleshooting and customer support, Technical Support Latam focuses on providing assistance within Latin America, often requiring language skills and regional knowledge. Technical Support Specialist is a broader term applicable worldwide, emphasizing technical skills and customer service in various environments.

What are some common challenges faced in a Technical Support Latam role, and how can they be addressed?

Technical Support Latam professionals often encounter challenges such as language barriers, cultural differences, and varying customer expectations across Latin American countries. To address these, it's important to have strong communication skills in both Spanish and Portuguese, as well as an understanding of regional nuances. Building rapport with customers, remaining patient, and continuously updating technical knowledge are key to resolving issues efficiently. Additionally, collaborating closely with global technical teams ensures that local customer needs are effectively communicated and addressed.

What are the key skills and qualifications needed to thrive as a Technical Support Latam, and why are they important?

To thrive as a Technical Support Latam, you need strong problem-solving abilities, technical knowledge of relevant products or software, fluency in Spanish and/or Portuguese, and typically a degree in IT or related fields. Familiarity with ticketing systems, remote troubleshooting tools, and customer relationship management (CRM) software is commonly required. Outstanding communication, patience, and cultural awareness help build rapport with customers and resolve issues efficiently. These skills ensure timely and effective support for diverse clients across the Latin American region, fostering customer satisfaction and loyalty.
Infographic showing various Technical Support Latam job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 7% Part Time, 2% Temporary, and 16% Contract. Highlights an 59% Physical, 23% Hybrid, and 18% Remote job distribution, with an average salary of $50,776 per year, or $24.4 per hour.
Customer Support Specialist (LATAM Only)

Customer Support Specialist (LATAM Only)

Whippy

Remote

$18.50 - $24.75/hr

Full-time

Posted 24 days ago

Job description

Customer Support Specialist (LATAM, Remote)
About Whippy
Whippy is a fast-growing AI communication platform helping some of the largest staffing and workforce companies in the United States replace manual workflows with intelligent AI agents across voice, SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast.
Read this before applying.
This is NOT a help desk role. It is NOT a BPO role. It is NOT a ticket queue. If your most recent role was at Teleperformance, Concentrix, Sutherland, or any scripted support environment, do not apply. This is a technical, fast-paced, customer-facing role with a 2-minute response SLA and real diagnostic work every day.
Understanding where this role fits.
At Whippy, our CSMs handle accounts with deep API integrations. Customer Support Specialists handle a different but equally important segment - customers who run their operations through workflow automation rather than custom API integrations. You will be configuring, building, and troubleshooting automated workflows using Whippy's internal workflow builder and no-code tools like Zapier. You do not need to write code, but you MUST think like an operator who understands how automated workflows are built, how they break, and how to fix them.
What You Will Do
  • Respond to customer issues via Intercom with a 2-minute response SLA on chat
  • Diagnose and resolve workflow misconfigurations, campaign errors, carrier issues, and compliance rejections
  • Build and troubleshoot automated workflows using Whippy's internal workflow builder and Zapier
  • Proactively monitor customer usage and reach out before customers report problems
  • Log bugs in Linear with full documentation and follow through to resolution
  • Coordinate directly with telephony providers like Telnyx, Bandwidth, and Twilio when needed
  • Manage a portfolio of non-dedicated accounts with both reactive and proactive touchpoints
  • Document solutions and share playbooks with the broader support team

What We Are Looking For
  • Real SaaS support experience, not BPO, not scripted, not call center
  • Comfort building and troubleshooting automated workflows using Zapier, Make, or similar no-code tools. This is the most important technical differentiator for this role
  • Proactive instinct, you notice usage drops, workflow gaps, and quiet customers before they tell you something is wrong
  • Ability to manage multiple open conversations simultaneously under a 2-minute SLA
  • Strong written English, fast, clear, and professional
  • Comfortable on Zoom sharing your screen and walking customers through fixes
  • Ambition to grow into CSM, product, or marketing over time

Location
Buenos Aires, Argentina strongly preferred. This role is hybrid 3 days per week at our WeWork office in Vicente Lopez. Other LATAM locations will be considered for exceptional candidates. EST hours required. Full English fluency required.
Compensation
Competitive compensation based on experience, including monthly performance bonuses, WeWork membership, and more.

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