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Technical Support In Canada Jobs (NOW HIRING)

Dolbey & Company, Inc.

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Technical Support Analyst

Anderson Township, OH · Remote

... Canada, Dolbey's client base includes many of the premier hospitals and clinics in the country ... Position Summary We are looking for an experienced Technical Support Analyst to support our health ...

LHH US

Technical Support Rep

Rochelle Park, NJ

$50K - $60K/yr

Technical Support Representative Bergen County, NJ Our client, a leader in entertainment technology, is seeking a Technical Support Representative to provide high-quality technical assistance and ...

Collabera

Technical Support

Salt Lake City, UT

Established in 1991, Collabera is one of the fastest growing end-to-end information technology ... Location Salt Lake City, UT - 84184 Job Title Technical Support / Help Desk Support Duration 10+ ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

As recognized innovators in industrial technology, our team delivers immediate ROI, fosters ... What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ...

TEKsystems

Technical Support

Wappingers Falls, NY

$20 - $22/hr

IT Support Technician Location: Wappingers Falls, NY (On-Site, 5 Days/Week) Schedule: 35 Hours/Week ... Eagerness to learn and grow in IT Nice to Have * Internship or prior help desk experience

TEKsystems

Technical Support

Wappingers Falls, NY

$20 - $22/hr

IT Support Technician Location: Wappingers Falls, NY (On-Site, 5 Days/Week) Schedule: 35 Hours/Week ... Eagerness to learn and grow in IT Nice to Have * Internship or prior help desk experience

Rocky Talkie

Technical Support Specialist

Denver, CO

$65K - $75K/yr

Provide technical support for two-way radio systems, including handheld walkie-talkies, mobile ... Rocky Talkie has a rapidly growing base of happy customers in the USA and Canada, and we are ...

Foundant

Technical Support Representative

Our global network of talent is supported by physical office hubs and virtual collaboration ... With headquarters in Bozeman, Montana (Foundant), Toronto, Canada (SmartSimple), and our EMEA ...

Siemens

Technical Support Specialist

Harleysville, PA · On-site

$61K - $105K/yr

Technical Support Specialist Location: Peachtree Corners, GA or Harleysville, PA or Rolling Meadows ... Here at Siemens, we take pride in enabling sustainable progress through technology. We do this ...

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Technical Support In Canada information

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$14

$26

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How much do technical support in canada jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for technical support in canada in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support professional in Canada, and why are they important?

To thrive as a Technical Support professional in Canada, you need strong problem-solving abilities, technical knowledge of software and hardware, and typically a diploma or degree in information technology or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote troubleshooting tools, and IT certifications such as CompTIA A+ or Microsoft Certified are often required. Exceptional communication, patience, and customer service skills help you stand out by ensuring positive user experiences. These skills are crucial for efficiently resolving technical issues, maintaining customer satisfaction, and supporting business operations.

What is the difference between Technical Support In Canada vs Customer Service Representative in the same industry?

AspectTechnical Support In CanadaCustomer Service Representative
CredentialsOften requires technical certifications or knowledge of specific productsTypically requires excellent communication skills, sometimes a high school diploma
Work EnvironmentTechnical settings, call centers, or remote technical support rolesCustomer service centers, retail, or call centers
Employer & Industry UsageIT companies, telecom providers, tech support firmsRetail, banking, telecom, and service industries
Search & Comparison IntentPeople seeking technical troubleshooting roles in CanadaPeople looking for customer service jobs in Canada

Technical Support in Canada focuses on troubleshooting technical issues, requiring specific technical skills and certifications. Customer Service Representatives handle general customer inquiries, emphasizing communication skills. While both roles involve client interaction, Technical Support is more technical and specialized, whereas Customer Service is broader and service-oriented.

What are Technical Support jobs in Canada?

Technical Support jobs in Canada involve assisting customers or organizations with troubleshooting hardware, software, and other technology-related issues. Professionals in this role provide guidance over the phone, chat, email, or in person to resolve technical problems, answer questions, and ensure systems run smoothly. They may work for IT service providers, technology companies, or internal IT departments across various industries. Strong communication skills and technical knowledge are essential, and some roles may require specific certifications or experience. The demand for technical support professionals continues to grow as technology becomes increasingly integral to businesses and daily life in Canada.

What are some typical challenges faced by Technical Support professionals in Canada, and how can they effectively address them?

Technical Support professionals in Canada often face challenges such as managing high volumes of support requests, dealing with customers from diverse backgrounds, and staying current with rapidly evolving technologies. To address these challenges, it's important to develop strong communication skills, practice patience, and continually update technical knowledge through training and certifications. Collaborating closely with team members and using effective ticketing systems can also help ensure timely and efficient resolution of customer issues.
Infographic showing various Technical Support In Canada job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 85% Full Time, 5% Part Time, and 5% Temporary. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Analyst

Technical Support Analyst

Dolbey & Company, Inc.

Anderson Township, OH • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 7 days ago. Applications are no longer accepted.

Job description

COMPANY OVERVIEW

Established in 1914, Dolbey and Company, Inc. is a locally owned and operated medical documentation software developer. Dolbey’s product line includes digital dictation, speech recognition and computer assisted coding solutions. With dealers across the United States and Canada, Dolbey’s client base includes many of the premier hospitals and clinics in the country.

JOB DESCRIPTION

Position Summary

We are looking for an experienced Technical Support Analyst to support our healthcare documentation and speech recognition software for our customers.

The ideal candidate would have proprietary application installation and support experience, troubleshooting and problem-solving skills, database experience, as well as solid customer communication and relations skills. Experience in the healthcare industry is a plus. This is a remote position with some travel required. Hours are 8am-5pm EST.

JOB RESPONSIBILITIES

  • Taking incoming service calls
  • Working with customers directly
  • Connecting to customer sites to resolve technical issues related to our proprietary software
  • Coordinating and delivering current software releases to customers
  • Answering customer questions
  • Mentoring co-workers
  • Maintaining and protecting healthcare data by keeping confidential information
  • Contributing to team success by accomplishing related results as needed

JOB REQUIREMENTS

Knowledge, Skills and Abilities:

  • Help Desk experience supporting proprietary software applications a must!
  • Strong troubleshooting and critical thinking skills
  • Strong attention to detail
  • Excellent customer service skills
  • SQL Database experience
  • Excellent verbal and written communication skills
  • Ability to work independently, but also successfully work on a team and foster a team environment
  • Ability to take ownership of assignments and customer satisfaction
  • Ability to successfully manage multiple tasks and priorities daily
  • Enthusiastic and driven to succeed
  • Strong desire to learn
  • Working knowledge of various Windows operating systems
  •  Experience with writing Generative AI prompts and writing scripts (VBScript and JavaScript) preferred

**Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to provide visa sponsorship at this time

Benefits Plan

Benefits we offer are Medical, Dental, Life, Short Term Disability, along with a 401(k) Plan and PTO.

Job Type: Full-time

Work Location: Remote

Company Description

Established in 1914, Dolbey and Company, Inc. is a locally owned and operated medical documentation software developer. Dolbey’s product line includes digital dictation, speech recognition and computer assisted coding solutions. With dealers across the United States and Canada, Dolbey’s client base includes many of the premier hospitals and clinics in the country.