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Technical Support Engineer Level 3 Jobs in Georgia

IPA

Technical Support Engineer I

Duluth, GA · On-site

We're seeking a Technical Support Engineer I who thrives on solving complex, hands-on technical ... This contact center position focuses on system-level problem-solving, applying mechanical ...

Verathon Inc

Technical Support Engineer I

Duluth, GA · On-site

We're seeking a Technical Support Engineer I who thrives on solving complex, hands‑on technical challenges. This contact center position focuses on system‑level problem‑solving, applying ...

CLX Engineering

Controls Engineer III

Atlanta, GA · On-site

$75K - $160K/yr

What You'll Do (Level of responsibility scales based on placement.): * Support or lead technical ... Mentor junior engineers (Level III) * Drive structured troubleshooting and implement permanent ...

CLX Engineering

Controls Engineer III

Atlanta, GA · On-site

$125K - $160K/yr

What You'll Do (Level of responsibility scales based on placement.): * Support or lead technical ... Mentor junior engineers (Level III) * Drive structured troubleshooting and implement permanent ...

CLX Engineering

Controls Engineer III

Atlanta, GA · On-site

$125K - $160K/yr

What You'll Do (Level of responsibility scales based on placement.): * Support or lead technical ... Mentor junior engineers (Level III) * Drive structured troubleshooting and implement permanent ...

CLX Engineering

Controls Engineer III

Atlanta, GA · On-site

$75K - $160K/yr

What You'll Do (Level of responsibility scales based on placement.): * Support or lead technical ... Mentor junior engineers (Level III) * Drive structured troubleshooting and implement permanent ...

Cajun Operating Company

IT Support Engineer

Atlanta, GA · On-site

Deliver tiered technical support by addressing Level 1 (basic troubleshooting), Level 2 (advanced ... Experience working with vendors and SLA-based support models * 2-3 years supporting hybrid cloud ...

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

Deliver tiered technical support by addressing Level 1 (basic troubleshooting), Level 2 (advanced ... Experience working with vendors and SLA-based support models * 2-3 years supporting hybrid cloud ...

Cajun Funding Corp

IT Support Engineer

Atlanta, GA · On-site

Deliver tiered technical support by addressing Level 1 (basic troubleshooting), Level 2 (advanced ... Experience working with vendors and SLA-based support models. * 2-3 years supporting hybrid cloud ...

Support Revolution

Technical Support Associate

Atlanta, GA · On-site

$70K - $100K/yr

We seek talented, passionate, and committed engineers, technologists, and business leaders to join ... Meeting deadlines - SLA (Service Level Agreements) and KPI (Key Performance Indicators) * Hands-on ...

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All JobsTechnical Support Engineer Level 3 JobsTechnical Support Engineer Level 3 Jobs in Georgia

Technical Support Engineer Level 3 information

What does a Technical Support Engineer Level 3 do?

A Technical Support Engineer Level 3 is a senior specialist who handles the most complex and challenging technical issues that cannot be resolved by lower-level support teams. They troubleshoot advanced technical problems, perform root cause analysis, and often work directly with product development or engineering teams to resolve critical issues. Their responsibilities may also include mentoring junior support staff, creating technical documentation, and ensuring long-term solutions for recurring problems. Level 3 engineers typically have deep expertise in their technology domain and play a key role in maintaining customer satisfaction and system reliability.

What skills and qualifications are needed to thrive as a Technical Support Engineer Level 3?

To thrive as a Technical Support Engineer Level 3, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often required. Excellent problem-solving skills, patience, and strong communication abilities help you work effectively with both clients and internal teams. These skills ensure resolution of complex technical issues, high customer satisfaction, and efficient support operations.

What types of escalated issues does a Technical Support Engineer Level 3 typically handle, and how does this differ from lower support tiers?

As a Technical Support Engineer Level 3, you'll primarily tackle complex or unresolved technical issues that have been escalated from lower support tiers. These often involve deep-dive troubleshooting, root cause analysis, and working closely with product development or engineering teams to create long-term solutions. Unlike Level 1 or 2 support, which focuses on more routine problems or basic troubleshooting, Level 3 engineers frequently address product bugs, advanced configuration problems, and systemic failures. Your day may involve collaborating across departments, documenting critical incidents, and occasionally mentoring junior team members.

What is the difference between Technical Support Engineer Level 3 vs Technical Support Engineer Level 2?

AspectTechnical Support Engineer Level 3Technical Support Engineer Level 2
CredentialsTypically requires advanced certifications (e.g., Cisco, Microsoft)Basic to intermediate certifications
Work EnvironmentHandles complex issues, often in specialized teamsAddresses common technical problems, customer-facing
ResponsibilitiesDiagnoses advanced issues, mentors Level 1/2, escalates when neededResolves standard technical issues, provides customer support

Technical Support Engineer Level 3 focuses on complex problem resolution, advanced certifications, and mentoring, whereas Level 2 handles more routine issues with less specialization. Level 3 roles often require deeper technical knowledge and experience.

What cities in Georgia are hiring for Technical Support Engineer Level 3 jobs?

Cities in Georgia with the most Technical Support Engineer Level 3 job openings:

Infographic showing various Technical Support Engineer Level 3 job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Technical Support Engineer I

Duluth, GA • On-site

IPA
51 - 200 employees
Learn more about IPAexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

We're seeking a Technical Support Engineer I who thrives on solving complex, hands-on technical challenges. This contact center position focuses on system-level problem-solving, applying mechanical, electrical expertise to diagnose issues, and requires basic networking experience to resolve issues within IPA's automated healthcare technology - distinct from traditional IT support or engineering roles.
The ideal candidate is an investigator at heart: analytical, mechanically curious, and relentless about uncovering true root causes - more than just patching symptoms. Comfortable working in a contact center environment. They bring a solid foundation in electromechanical systems pairing technical expertise with calm, confident communication that reassures customers in critical moments.
What You'll Do
  • Perform remote diagnostics on electromechanical, PLC-controlled, and motor-driven systems used in hospital environments.
  • Analyze failures in motors, sensors, actuators, relays, and control systems, and utilize single-board computers (e.g., Raspberry Pi) for diagnostics and data capture using schematics, wiring diagrams, and PLC logic.
  • Guide field technicians and hospital staff through systematic troubleshooting and electrical or connectivity testing procedures.
  • Execute/document root cause analysis for recurring or complex equipment failures under guidance.
  • Work cross-functionally with peers and internal teams to ensure effective communication and resolution of customer issues.
  • Document findings and create troubleshooting guides, and knowledgebase articles in CRM systems to prevent repeat issues and improve service workflows.
  • Serve as the primary technical contact for hospitals and service partners, providing calm, expert guidance during critical situations.
  • Participate in an on-call rotation (including evenings and weekends) to ensure 24/7 system reliability and customer support.

What You Bring
  • Associate's or Bachelor's degree in Electrical, Mechanical, Mechatronics, or Industrial Technology (or equivalent technical experience).
  • 2-4 years of experience troubleshooting industrial, electromechanical, or automation systems.
  • Exposure to Raspberry Pi or embedded Linux for diagnostics preferred.
  • Hands-on experience with motors, motor controllers, sensors, relays, control circuits, and system networking connectivity.
  • Familiarity with PLC systems and ability to interpret ladder logic preferred.
  • Experience working in a customer-facing or contact center environment providing technical or product support.
  • Ability to read and interpret electrical schematics and mechanical drawings, and proficiency using diagnostic tools such as multimeters, oscilloscopes, and continuity testers.
  • Understanding of basic networking concepts related to equipment communication (IP addressing, connectivity troubleshooting, device configuration).
  • Strong written and verbal communication skills - able to explain complex technical issues clearly to both technical and non-technical audiences.
  • Customer-first mindset with a calm, empathetic approach under pressure.
  • Self-starter who takes ownership of issues and drives them to resolution independently.
  • Relentless follow-through - staying on tough problems until finding the real answer, not just a quick fix.

You'll Excel If You:
  • Take charge when issues arise - don't wait to be told what needs fixing or who should fix it.
  • Bring sustained intensity to every case - high urgency until fully resolved, never "good enough."
  • Thrive on troubleshooting and uncovering the "why" behind every hardware or connectivity issue.
  • Balance analytical rigor with hands-on problem-solving across mechanical, electrical, and networked systems.
  • Communicate with clarity and composure in high-pressure situations - helping technicians and hospital staff feel supported and confident.
  • Document meticulously and share knowledge to elevate team performance and prevent repeat issues.
  • Are energized by fast-paced environments, visible impact, and continuous learning.

Why Join IPA?:
At IPA, you're not just joining a company, you're joining a mission-driven, inclusive culture dedicated to improving infection prevention and operational efficiency in healthcare. We invest in our people with meaningful work, a collaborative environment, and benefits that support both your personal and professional success.
When you join IPA, you'll enjoy:
  • Generous paid time off and company holidays
  • Comprehensive healthcare coverage: medical, dental, vision, and Telemedicine
  • Health Savings Account (HSA) with company contributions, plus optional FSA plans
  • Company-paid life and disability insurance
  • 401(k) with company match to support your retirement goals
  • Employee Stock Purchase Plan (ESPP) own a piece of what you're building
  • Tuition reimbursement to support continued learning and development
  • Paid parental leave for when your family grows

At IPA, we believe your career should be both meaningful and sustainable. If you're ready to make a real-world impact and grow with a company that invests in you, we'd love to meet you.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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