Technical Support Engineer Latin America Jobs (NOW HIRING)

Epson is a global technology leader dedicated to connecting people, things, and information through innovative imaging and printing solutions that exceed customer expectations. As part of Epson’s Industrial Solutions business, this role supports continued growth and market expansion across Latin America and the Caribbean region.

The Account Manager is responsible for driving sales growth, strengthening distributor relationships, and increasing market penetration across assigned territories, including Puerto Rico, Dominican Republic, the Caribbean Islands, and Venezuela. This role partners closely with distributors, sales management, and cross-functional teams to develop and execute strategic sales initiatives that support Epson’s industrial textile and signage solutions portfolio.

The ideal candidate combines strong business and relationship management skills with an understanding of the Latin America and Caribbean market landscape. While technical product training will be provided, success in this role requires knowledge of regional business practices, channel development, and customer needs within the industrial textile and signage markets. This position requires strong business acumen, entrepreneurial mindset, and the ability to collaborate effectively across multicultural and cross-functional teams.

This position will be based our of the Miami, Florida area.

What you will be doing:

Builds Sales

• Meets or exceeds sales and product objectives in territory by effectively utilizing all resources available.
• Collaborates with Director in development of sales plan.
• Establishes a strong Epson presence within assigned accounts at decision maker and management level
• Interacts with all appropriate internal and external customers to insure successful implementation of sales and marketing strategies with the customer.
• Motivates all customer personnel to support sales and marketing efforts of Epson products.
• Identifies and understands the customer’s needs and provides solutions using Epson products, programs, and services.
• Implements marketing programs consistent with corporate strategies that result in achievement of sales quotas and objectives within region (e.g., SPIFFs, co-op advertising, etc).
• Ensures that marketing funds are focused on programs that achieve desired product mix and ROI, and considers impact on all Epson channels of distribution (e.g., volume rebates, etc).
• Demonstrates products to existing and potential customers.
• Keeps abreast of product lines, industry trends, and regional economic conditions and informs Epson management on developments and trends that may impact customers’ purchases and other business activities in the near and distant future.
• Participates in trade shows, sales meetings, and distributor seminars and road shows.
• Identifies sales training needs of account then prepares and conducts training.
• Resolves customer issues in a timely and thorough manner; escalates issues to manager as appropriate.
• May provide technical product support as necessary.
• Builds strong relationships with peers, other departments, and managers to best meet company goals and objectives.

Effective Sales Administration

• Develops and provides Latin America Operations with monthly product forecasts and weekly sell-through/inventory by account.
• Collaborates with Corporate Credit on credit and collections issues.
• Adheres to all administrative policies and procedures.
• Operates within budgetary constraints.
• Submits weekly activity/call reports.

What You Will Bring:

• 3–5 years of sales, account management, channel management, or business development experience, preferably within industrial printing, technology, signage, textile, or related industries
• Experience working within the Latin America and Caribbean markets, including Puerto Rico, Dominican Republic, Caribbean Islands, and Venezuela highly preferred
• Understanding of regional distribution models, business practices, and channel partner relationships across Latin America and the Caribbean
• Knowledge of the textile printing and/or signage market strongly preferred
• Strong relationship-building and communication skills with the ability to influence distributors, partners, and internal stakeholders
• Ability to identify customer needs and develop business solutions that drive sales growth and market penetration
• Experience working in cross-functional and multicultural environments; experience collaborating with international teams is highly desirable
• Strong presentation, training, and customer engagement skills
• Ability to analyze sales trends, forecasts, inventory, and market conditions to support business planning
• Self-motivated, results-oriented, and comfortable managing multiple priorities in a dynamic sales environment
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint
• Bachelor’s degree preferred or equivalent combination of education and related experience
• Must reside in the Miami, Florida area
• Ability to travel internationally and domestically