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Technical Support Engineer Latin America Jobs (NOW HIRING)

Fortinet

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

We have pre-sold our first 1,000 machines to some of the most iconic brands in America, including ... We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This ...

Composio

Technical Support Engineer

Remote in North America, PST or EST hours. We need real overlap with both coasts and with our ... must per-se * technical support * you have done deeply technical support at a dev tools ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

ASSA ABLOY

Technical Support Engineer

Austin, TX

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID: 46288 As a Technical Support Engineer, you will be responsible for analyzing and resolving technical ...

Assa Abloy

Technical Support Engineer

Austin, TX · On-site

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID: 46288 As a Technical Support Engineer, you will be responsible for analyzing and resolving technical ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Cypress HCM

Technical Support Engineer

San Francisco, CA

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers ...

KLA Corporation

Technical Support Engineer

Phoenix, AZ · On-site

Collaborate with engineering and product support teams to resolve escalated technical issues ... Travel to customer sites throughout North America and internationally * Create technical reports ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal ...

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All JobsTechnical Support Engineer Latin America Jobs

Technical Support Engineer Latin America information

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$37.5K

$79K

$119.5K

How much do technical support engineer latin america jobs pay per year?

As of Jun 12, 2026, the average yearly pay for technical support engineer latin america in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the typical challenges faced by a Technical Support Engineer in the Latin America region?

Technical Support Engineers in Latin America often encounter challenges related to language diversity, time zone differences, and varying levels of technology adoption among clients. Adapting communication to suit both technical and non-technical users, and managing support requests in both Spanish and Portuguese, can be demanding but rewarding. Additionally, engineers must be proactive in staying updated with regional regulations and local infrastructure to provide effective solutions. Collaborating closely with global teams and local stakeholders is essential for success and career growth in this role.

What is the difference between Technical Support Engineer Latin America vs Technical Support Specialist Latin America?

AspectTechnical Support Engineer Latin AmericaTechnical Support Specialist Latin America
CredentialsTypically requires a degree in IT, Computer Science, or related fields; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on engineering or technical degrees
Work EnvironmentEngages in troubleshooting complex technical issues, often involving hardware and software diagnosticsHandles routine customer inquiries, basic troubleshooting, and issue resolution
Employer & Industry UsageCommon in tech companies, hardware/software vendors, and enterprise IT supportFound in customer service centers, software companies, and hardware providers

The main difference is that Technical Support Engineers Latin America focus on resolving complex technical problems and often require more technical credentials, while Technical Support Specialists Latin America handle more routine support tasks. Both roles are essential in the tech support ecosystem and share overlapping skills and work environments.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Latin America, and why are they important?

To thrive as a Technical Support Engineer Latin America, you need strong troubleshooting abilities, fluency in Spanish and English, and a background in information technology or related fields. Familiarity with ticketing systems, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified are highly beneficial. Excellent communication, problem-solving, and cultural sensitivity are essential soft skills for building rapport and resolving complex issues for diverse clients. These skills ensure timely and effective technical support, customer satisfaction, and smooth collaboration across regional and global teams.

What does a Technical Support Engineer for Latin America do?

A Technical Support Engineer for Latin America provides technical assistance and troubleshooting for products or services to customers in Latin American countries. They resolve customer issues via phone, email, or chat, often in both Spanish and English, and may escalate complex problems to higher-level engineers. Their role also includes documenting solutions, providing feedback to product teams, and ensuring customer satisfaction. Strong communication skills and cultural understanding are essential for supporting a diverse client base in the region.
Technical Support Engineer

Technical Support Engineer

Fortinet

Sunnyvale, CA

$88K - $107K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.

You would act as the Technical Support Engineer for Switching and Wireless Team.

As a Technical Support Engineer, you will:

Provide direct technical web and telephone support to Fortinet customers including:

  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

We are looking for:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Educational Requirements:

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The US base salary range for this full-time position is $88,000 -$107,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

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