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Technical Support Directv Jobs in Oklahoma (NOW HIRING)

Shangri-La

IT Tech - Shangri L Resort + Golf Club

OK · On-site

$15 - $16/hr

Provides technical support to users by researching and answering questions, troubleshooting ... Agilysys/InfoGenesis POS, Amadeus HotSOS (ticketing system), DirecTV DRE, mobile device MDMs, and ...

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Technical Support Directv information

What does a technical support DirecTV representative do?

A Technical Support representative at DirecTV assists customers with troubleshooting issues related to their satellite TV service, equipment, and account setup. They help resolve problems such as signal loss, receiver malfunctions, and connectivity issues over the phone, online chat, or email. Additionally, they guide customers through basic troubleshooting steps, schedule technician visits if necessary, and provide information about DirecTV products and services. Their goal is to ensure customers have a smooth and satisfactory experience with DirecTV's offerings.

What are the key skills and qualifications needed to thrive as a technical support DirecTV specialist?

To thrive as a Technical Support DirecTV specialist, you need strong troubleshooting abilities, technical knowledge of satellite TV systems, and typically a high school diploma or equivalent. Familiarity with CRM software, remote diagnostic tools, and proprietary DirecTV support systems is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve their issues. These competencies ensure customer satisfaction, efficient service delivery, and the resolution of technical problems in a timely manner.

What are some common challenges faced by technical support DirecTV representatives, and how can they be successfully managed?

Technical Support representatives at DirecTV often encounter challenges such as troubleshooting complex equipment issues, assisting frustrated customers, and keeping up with frequent updates in technology and service offerings. Successfully managing these challenges involves strong communication skills, patience, and continuous product training. Team collaboration and utilizing internal knowledge bases are also crucial, as more experienced colleagues and supervisors can provide guidance on resolving particularly difficult cases. Staying organized and maintaining a positive attitude helps ensure high-quality customer service and job satisfaction.

What is the difference between Technical Support Directv vs Customer Service Representative?

AspectTechnical Support DirectvCustomer Service Representative
Primary RoleDiagnosing and resolving technical issues related to Directv servicesHandling customer inquiries, billing, and general service questions
Required SkillsTechnical knowledge, troubleshooting, communication skillsCustomer service, communication, problem-solving
Work EnvironmentCall centers, remote support, on-siteCall centers, retail stores, remote
CertificationsTechnical certifications may be preferredCustomer service training, soft skills

While both roles involve assisting customers, Technical Support Directv focuses on resolving technical issues with services and equipment, requiring technical skills and troubleshooting knowledge. Customer Service Representatives handle general inquiries, billing, and account management, emphasizing communication and customer relations. Understanding these differences helps job seekers identify the right career path within the industry.

Is Technical Support DIRECTV a good place to work?

Technical Support roles at DIRECTV are generally considered stable with opportunities for skill development in customer service and troubleshooting. The work environment often involves shift work and requires good communication skills, with some positions offering remote work options. Overall, it can be a suitable job for those interested in technical support and telecommunications.

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For Technical Support Directv jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Technical Support Directv jobs in Oklahoma look for?

The top searched job categories for Technical Support Directv jobs in Oklahoma are:

What cities in Oklahoma are hiring for Technical Support Directv jobs?

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Technical Support Directv jobs near you

IT Tech - Shangri L Resort + Golf Club

Shangri-La

Afton, OK • On-site

$15 - $16/hr

Full-time

Posted 2 days ago

New

Job description

JOB OVERVIEW: We are now recruiting an IT System Analyst for the beautiful world-class Shangri-La Resort in Afton, OK. Come and have fun meeting new people with the IT Team and enjoy the amenities/perks offered for this position at Shangri-La! REPORTS TO: Director of IT ESSENTIAL JOB FUNCTIONS: Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.Improves client references by writing and maintaining documentation.Participates in development of client training programs by identifying learning issues and recommending instructional language.Improves system performance by identifying problems and recommending changes.Updates job knowledge by participating in educational opportunities and maintaining personal networks.Accomplishes information systems and organization mission by completing related results as needed.  REQUIRED SKILLS AND ABILITIES: Problem solvingMicrosoft Office365 & Active DirectoryNetworking knowledgeVerbal communicationOperating systemsPhone skillsCustomer servicePC proficiencySystem administration EDUCATION, EXPERIENCE, AND LICENSING REQUIREMENTS:· High school diploma, GED, or equivalent· Prior information technology or systems administration experience preferred or currently seeking higher education· Familiarity with telephone, office, and point-of-sale, and PMS software a plus· Prior knowledge with the following systems a plus: Agilysys/InfoGenesis POS, Amadeus HotSOS (ticketing system), DirecTV DRE, mobile device MDMs, and Relay Pro radios PERFORMANCE STANDARDS Customer Satisfaction:Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits:To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.