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Technical Support Associate Jobs in Middleton, ID

Associates degree in Computer Science, IT, or similar field, and one (1) year related experience ... Provide technical support for systems, including the following: * Operate proprietary Intralot, Inc ...

Associates degree in Computer Science, IT, or similar field, and one (1) year related experience ... Provide technical support for systems, including the following: * Operate proprietary Intralot, Inc ...

Showing results 41-60

Technical Support Associate information

See Middleton, ID salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for technical support associate in Middleton, ID is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $24.95 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Middleton, ID are hiring for Technical Support Associate jobs?

Cities near Middleton, ID with the most Technical Support Associate job openings:

Senior Associate, Civil/Environmental/Geological Engineer

Haley & Aldrich, Inc

Boise, ID • On-site, Remote

Full-time

Re-posted 5 days ago


Haley & Aldrich rating

8.8

Company rating: 8.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

66th of 449 rated engineering


Job description

We are looking to add new talent to our growing team! We are currently seeking a Senior Associate, Civil/Environmental/Geological Engineer to work in a technical support role with highly skilled professionals on diverse project teams in a dynamic environment. This is an excellent opportunity to join a growing group and company and get involved in a variety of projects for a diverse range of clients. This is a full-time position located in any of our 45+ office locations or virtually

This role offers an exciting opportunity to play a key role in delivering strategic growth and driving meaningful outcomes for our clients by working with highly skilled professionals on diverse and complex projects. The ideal candidate will bring proven expertise on coal combustion residuals management, regulatory strategy, and environmental compliance to support clients in the energy and mining sectors. If you're ready to take your career to the next level and contribute to a dynamic and growing company, we'd love to hear from you!

DUTIES/RESPONSIBILITIES
In this position, you will:

  • Drive business growth by developing and deepening relationships across client organizations, ensuring strong connections at multiple levels. Identify and win new work by understanding client needs, challenges, and market drivers, positioning us for continued growth.
  • Lead pursuit efforts for both new and existing clients, guide proposal development, and negotiate favorable contracts that align with our strategic goals and ensure financial health.
  • Oversee the execution of projects, serving as a trusted advisor to address client challenges and deliver quality results. Collaborate with project teams to ensure a seamless client experience throughout the project life cycle.
  • Build and lead high-performing teams by fostering a collaborative environment and mentoring emerging talent to reach their full potential. Provide growth opportunities to develop future leaders within the organization.
  • Ensure financial success across client accounts, overseeing areas like sales cost, collections, and profitability. Establish sound contracts that balance client needs with financial terms and risk management. Track and manage the client engagement pipeline to align with strategic goals.
  • Ensure that all work is performed in accordance with company and client Health & Safety protocols.
  • Demonstrate our foundational safety behaviors. 

SKILLS/EXPERIENCE
Minimum Skills and Requirements:

  • Bachelor's degree in civil/environmental/geological engineering or related.
  • 15+ years of experience working on coal combustion residuals management, with proven experience in a consulting or professional services environment.
  • Established client relationships in the Mountain West and/or Great Lakes regions.
  • Professional registration (e.g., PE) is required.
  • Strong written and verbal communication skills, with proficiency in preparing, reviewing, and editing technical reports to meet client and project objectives.
  • Demonstrated business acumen and consulting expertise to identify client challenges, proactively address risks, and promote cross-selling of services across the company. 

Preferred Skills:

  • Master's degree in civil/environmental/geological engineering or related.
  • Experience presenting at industry conferences or actively participating in professional organizations.
  • Familiarity with local and regional codes, regulations, and market trends relevant to our services.

The salary range for this position Nationwide is 175,000 - 220,000 annually. Actual compensation will be based upon a variety of factors such as education, related work experience, certificates, skills, and current market conditions. Haley & Aldrich reviews salary ranges each quarter to assess competitiveness with the market. This role is eligible to participate in the company's performance-based bonus program. This bonus program is based on overall company performance and the results achieved compared to peers. This role is eligible to receive a sign-on bonus.


What Haley & Aldrich employees say

Hours and flexibility

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