ZipRecruiter

Log In

1

Technical Support Associate Jobs in Mebane, NC (NOW HIRING)

MSD Malaysia

Associate Director, Operations

Durham, NC · On-site

$129 - $203/hr

## Associate Director, OperationsApplyremote type: Not Applicablelocations: USA - North Carolina ... Directing routine process support and improvement activities* Serving as technical SME during ...

StoneLaurel Consulting

Be Seen First

Technical Project Manager Associate

Raleigh, NC · On-site

Project Manager Associate We are seeking a Project Manager Associate t o provide technical ... Facilitate development of business processes to support business readiness at project completion.

New

UNC HEALTH

HCS Desktop Support Specialist

Chapel Hill, NC · On-site

$21.62 - $31.07/hr

... technical support and incident resolution related to hardware and software. Provides initial ... Other Information Education Requirements: • Associate's degree in Computer Science, Information ...

Mentor Technical Group

Utilities Operator

Durham, NC · On-site

... support normal operations at the department. Qualifications Requirements/Knowledge/Education/Skills: * Technical College Degree in Electricity, Associate Degree preferred * Technical Degree in ...

Mentor Technical Group

Utilities Operator

Durham, NC · On-site

... support normal operations at the department. Qualifications Requirements/Knowledge/Education/Skills: * Technical College Degree in Electricity, Associate Degree preferred * Technical Degree in ...

City of Greensboro

Library Associate

Greensboro, NC · On-site

$43K - $63K/yr

The Library Associate position serves the community with exceptional customer service skills and must be tech savvy with excellent technical support skills to enhance our library services. This ...

Merck & Co.

Associate Director, Operations

Durham, NC · On-site

$129 - $203/hr

The Associate Director will oversee a portion of the manufacturing team. The facility includes end ... Directing routine process support and improvement activities * Serving as technical SME during ...

NCBiotech

Associate Director, Operations

Durham, NC · On-site

$129 - $203/hr

The Associate Director will oversee a portion of the manufacturing team. The facility includes end ... Directing routine process support and improvement activities * Serving as technical SME during ...

New

MSD

Associate Director, Operations

Durham, NC · On-site

The Associate Director will oversee a portion of the manufacturing team. The facility includes end ... Directing routine process support and improvement activities * Serving as technical SME during ...

previous page

Showing results 41-60

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Mebane, NC

Technical Support Associate information

See Mebane, NC salary details

$9

$21

$49

How much do technical support associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support associate in Mebane, NC is $21.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $22.84 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Mebane, NC look for?

The top searched job categories for Technical Support Associate jobs in Mebane, NC are:

What cities near Mebane, NC are hiring for Technical Support Associate jobs?

Cities near Mebane, NC with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

NCDIT - Service Support Analyst- Senior

Expert Technology Services

Raleigh, NC • On-site

Contractor

Re-posted yesterday

Job description

Due to increased demand on the service desk, contractor is needed to need to maintain and improve SLA’s; supporting phone, chat and portal incidents & requests, and to support the NCID Identity Proofing Deployment.

*****The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite.
***The equipment can be mailed.
The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician II’s provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills, and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed.
Required Experience:
- Excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology.
- Enhanced computer literacy is required.
- Understanding of call center environment and Service Desk role.
- Experience with ServiceNow is preferred.
- HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred.
- Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required.
- Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, O365, desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications.
- Ability to organize and follow more complex and/or detailed technical procedures.
- Capable of analyzing and resolving routine problems based on existing documentation, training, and resources.
- Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions.
- Demonstrated sense of ownership, reliability, and urgency.
- Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly.
- Proficient in translating technical issues into understandable terms for non-technical users.
Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.

  Required/Desired Skills   SkillRequired /DesiredAmountof ExperienceAdvanced troubleshooting in MS Windows, MS Office suite, network connectivity, mainframe, voice, network printing, email, smartphones & web-based appsRequired2YearsUnderstanding of contact center environment and Service Desk roleRequired2YearsExperience with NCID administrationRequired2YearsCapable of resolving routine problems based on existing documentation, training, and resources.Required2Years