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Technical Support Associate Jobs in Boise, ID (NOW HIRING)

Intralot

System Operator

Boise, ID · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associates degree in Computer Science, IT, or similar field, and one (1) year related experience ... Provide technical support for systems, including the following: * Operate proprietary Intralot, Inc ...

Intralot

System Operator

Boise, ID · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associates degree in Computer Science, IT, or similar field, and one (1) year related experience ... Provide technical support for systems, including the following: * Operate proprietary Intralot, Inc ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Boise, ID

Technical Support Associate information

See Boise, ID salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for technical support associate in Boise, ID is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $25.14 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Boise, ID?

The most popular types of Technical Support jobs in Boise, ID are:

What are popular job titles related to Technical Support Associate jobs in Boise, ID?

For Technical Support Associate jobs in Boise, ID, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Boise, ID look for?

The top searched job categories for Technical Support Associate jobs in Boise, ID are:

What cities near Boise, ID are hiring for Technical Support Associate jobs?

Cities near Boise, ID with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

IT Project Specialist - Level 3

MicroTech Systems, Inc

Boise, ID • On-site

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients.
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally.
Responsibilities:
  • Act as product expert - Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations. Support Specialists will be challenged with various clients' systems and network architecture and will be expected to retain knowledge pertaining to various line of business applications.
  • Provide client support - Collaborate with other technical team members to provide exceptional customer service to the client. Work with vendors to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.

Requirements:
  • Associate's degree in Computer Science (or the equivalent) is preferred
  • MSP Experience preferred
  • 3 - 6 years of related project implementation experience - including but not limited to:
    • Advanced Network Design / architecture
    • Expert infrastructure installation / configuration / troubleshooting
      • Internet, Firewall, Switch and Wifi
      • VLAN installation / configuration / administration / troubleshooting
    • Expert Microsoft server and Microsoft server application migrations
    • Expert Hypervisor installation / configuration / administration / troubleshooting
    • Expert SAN installation / configuration / administration / troubleshooting
    • Expert O365 migrations / administration / troubleshooting
    • Expert Scripting & PowerShell proficiency
  • Technically savvy with strong time management skills
  • Ability to simultaneously manage and prioritize multiple tasks and projects, keeping team and clients updated through clear communication
  • Regular and predictable attendance is required; must be able to work outside of normal business hours if operations require it.
  • The ability to explain to a non-technical person in a way they will understand
  • Maintain a high degree of professionalism
  • Maintain superior client relations

About MicroTech Systems:
MicroTech Systems is a professional Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.
We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.
MicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development.

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