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Technical Support Associate Entry Level Jobs in Brampton, ON

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Customer Support Associate

Guelph, ON · On-site

About the Role The Customer Support Associate is a critical execution role responsible for ... This role is ideal for someone who thrives on technical precision, strong prioritization, and ...

Euna Solutions

Associate Support Analyst

Oakville, ON · Hybrid

CA$53K - CA$66K/yr

As an Associate Support Analyst, you'll build deep knowledge of one of Euna's core products and ... Up to 1 year of experience in a technical support, help desk, or customer-facing role; internships ...

Skechers

Part Time Product Specialist

Oakville, ON

CA$20/hr

As a Sales Associate, better known as a "Product Specialist," at Skechers, you're not just working ... In this entry-level retail role, you'll engage with customers, provide exceptional customer service ...

Skechers

Part Time Product Specialist

Markham, ON

CA$19/hr

As a Sales Associate, better known as a "Product Specialist," at Skechers, you're not just working ... In this entry-level retail role, you'll engage with customers, provide exceptional customer service ...

Gategroup

IT Deskside Support Analyst

Mississauga, ON · On-site

Modern Desktop Administrator Associate, or ITIL Foundation are an advantage. Work Experience: 1-3 years of experience in IT support, service desk, or a technical support environment. Experience ...

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Technical Support Associate Entry Level information

Infographic showing various Technical Support Associate Entry Level job openings in Brampton, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Bilingual Technical Support Agent

Richmond Hill, ON • On-site

Staples Canada ULC
See more jobs at Staples Canada ULCexternal

Full-time

Medical, Dental

Re-posted 12 days ago

Job description

Some of what you will do:
The Support Specialist is responsible for managing the resolution of problems in a timely manner which includes recognizing the underlying problem, performing troubleshooting, resolving or escalating problem calls, and following up with users to confirm proper resolution.
Support Services Analyst must also monitor vendor performance and escalate high priority problems and issues to the Team Leader and Second Level Team.
Require experience and understanding of the I.S. environment including supporting end-users for PC or server applications and hardware. Be willing to work weekends, evenings, and day shifts.

Specifically, You Will:

  • Provide first level system support to all retail stores and home office users for Point-of-Sale systems, PC's, AS400, telecommunication, Networks, RF scanners and other hardware.

  • Interact with Network Analysts, Application Specialists and Telecommunication Analysts to identify and resolve problems.

  • Contribute ideas and observations to the Team Leader to improve the efficiency of the Support team in achieving phone and SLA thresholds.  

  • Accountable for troubleshooting and resolving client issues on both a proactive and reactive basis.
     

Some of what you need:

  • Excellent communication and customer service skills a must.

  • Excellent troubleshooting and diagnostic skills.

  • Working knowledge of PCs and Windows operating systems.

  • Working knowledge of Active Directory, and DOS command line functionality.

  • Solid understanding of IP architecture protocols (TCP/IP, DNS, WINS) and how they are applied to client/server applications.

  • Proficient with support tools (PC Anywhere, Citrix), imaging tools and common software applications, (Office 365, Adobe, SAV).

  • Experienced with remote access software (VPN, Microsoft Terminal Services).

  • Experience with ServiceNow Call Tracking database.

  • Takes initiative, seeking opportunities for change, growth and improvement. 

  • Ability to adapt to rapid changes in procedures and processes in a dynamic environment. 

  • Knowledge of AS400 technical support would be an asset.

  • Knowledge of Citrix Network Topology.

  • Ability to work with Excel is an asset. 

  • Candidate must have valid driver's license.

  • Bilingual (French) is required.

Physical demands/working conditions:

  • Office environment 


Some of what you will get:

  • Associate discount

  • Health and Dental benefits

  • RRSP/DPSP

  • Performance bonuses

  • Learning & Development programs

  • And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
About the Team
At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We're looking for curious, approachable, and passionate individuals who love finding solutions. If that's you, let's work, learn, and grow together.

We are building an inclusive and diverse team
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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