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Technical Service Delivery Manager Jobs in Raleigh, NC

vTech Solution

ServiceNow Technical Specialist

Raleigh, NC · On-site

$25.25 - $34/hr

... deliver effective solutions. * Implement best practices for ServiceNow development, including ... Experience with change management and IT service management best practices. * Familiarity with ...

Mettler Toledo

Service Sales Manager

Raleigh, NC · On-site

Own and deliver the service sales strategy for the assigned region, with direct accountability for ... At least 2 years of experience in Life Sciences sales, service sales, technical sales, or a related ...

Mettler Toledo

Service Sales Manager

Raleigh, NC · On-site

Own and deliver the service sales strategy for the assigned region, with direct accountability for ... At least 2 years of experience in Life Sciences sales, service sales, technical sales, or a related ...

Cisco

Technical Project Manager

Durham, NC

Your Impact As a Technical Project Manager, you will lead technically complex cybersecurity ... service delivery. You will develop enough understanding of architectures, data flows, control ...

Cisco

Technical Project Manager

Durham, NC · On-site +1

... service delivery. You will develop enough understanding of architectures, data flows, control ... technical program management, security program management, security engineering operations, or a ...

Hitachi, Ltd.

Service Engineer

Raleigh, NC · On-site

... managers, suppliers, and customers to support service delivery * Contribute to internal process ... A role that supports professional growth through hands-on technical service experience and cross ...

Hitachi

Service Engineer

Raleigh, NC · On-site

... managers, suppliers, and customers to support service delivery * Contribute to internal process ... A role that supports professional growth through handson technical service experience and ...

SAS

Senior Cloud Technical Lead

Cary, NC · On-site +1

Deliver excellent customer service using a customer first and continuous improvement mindset. * Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS ...

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Technical Service Delivery Manager information

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$34

$66

$91

How much do technical service delivery manager jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for technical service delivery manager in Raleigh, NC is $66.11, according to ZipRecruiter salary data. Most workers in this role earn between $57.74 and $74.09 per hour, depending on experience, location, and employer.

What does a technical service delivery manager do?

A Technical Service Delivery Manager oversees the delivery of IT services to clients or within an organization, ensuring that these services meet agreed-upon quality and performance standards. They coordinate teams, manage service-level agreements (SLAs), and act as the main point of contact between technical staff and clients or stakeholders. Their responsibilities often include addressing technical issues, optimizing service processes, and ensuring customer satisfaction. By blending technical expertise with project management and communication skills, they help organizations deliver reliable, efficient technology services.

What are the key skills and qualifications needed to thrive as a technical service delivery manager?

To thrive as a Technical Service Delivery Manager, you need a strong background in IT service management, project coordination, and a relevant degree or ITIL certification. Familiarity with service management platforms like ServiceNow, monitoring tools, and incident management systems is typically required. Excellent leadership, problem-solving, and client communication skills help build trust and ensure team effectiveness. These competencies are vital to ensure consistent service quality, efficient issue resolution, and alignment with business objectives.

What are the typical challenges faced by a technical service delivery manager when coordinating cross-functional teams?

Technical Service Delivery Managers often encounter challenges in aligning priorities between technical teams, clients, and business stakeholders. Ensuring clear communication and managing expectations are crucial, especially when dealing with complex projects or tight deadlines. Balancing resource allocation while maintaining high service standards can be demanding, but strong organizational and interpersonal skills help facilitate smooth collaboration. Regular status meetings, transparent reporting, and proactive issue resolution are common practices to overcome these challenges.

What is the difference between Technical Service Delivery Manager vs Technical Support Specialist?

AspectTechnical Service Delivery ManagerTechnical Support Specialist
CredentialsTypically requires a bachelor’s degree in IT, engineering, or related field; certifications like ITIL or PMP are commonOften requires a high school diploma or associate degree; certifications like CompTIA or HDI are beneficial
Work EnvironmentOversees service delivery teams, manages client relationships, and ensures project completion in enterprise settingsProvides technical assistance directly to end-users, troubleshooting hardware/software issues, often in call centers or support desks
Employer & Industry UsageUsed in IT service management, consulting firms, and large enterprisesCommon in tech companies, MSPs, and customer support centers

The Technical Service Delivery Manager focuses on managing service projects and client relationships, ensuring service quality across teams. In contrast, the Technical Support Specialist provides direct technical assistance to end-users. Both roles require technical knowledge but differ in scope, responsibilities, and work environment.

What cities near Raleigh, NC are hiring for Technical Service Delivery Manager jobs?

Cities near Raleigh, NC with the most Technical Service Delivery Manager job openings:

Technical Service Delivery Manager jobs near you

ServiceNow Technical Specialist

Raleigh, NC • On-site

vTech Solution
IT Services • 51 - 200 employees
Learn more about vTech Solutionexternal

$25.25 - $34/hr

Other

Re-posted 7 days ago

Job description

Job Summary:
The Technical Specialist - Junior role focuses on designing, developing, and maintaining ServiceNow applications and solutions, particularly in HRSD/WSD, ITOM, ITSM, and SPM modules. The specialist will customize the platform to align with business needs, provide ongoing support, and collaborate with various stakeholders to ensure effective ServiceNow implementation and administration.
Responsibilities:
  • Create and manage ServiceNow applications and modules, including form design, workflow creation, and custom scripting.
  • Customize ServiceNow modules such as incident management, change management, and problem management to meet business requirements.
  • Develop and maintain integrations between ServiceNow and other systems using web services, APIs, or other tools.
  • Identify, troubleshoot, and resolve issues related to scripts, workflows, and integrations within the ServiceNow platform.
  • Develop and maintain technical documentation for configurations, customizations, and integrations.
  • Collaborate with business analysts, project managers, and end-users to gather requirements and deliver effective solutions.
  • Implement best practices for ServiceNow development, including coding standards, testing, and change management.
  • Participate in system upgrades and maintenance to ensure minimal disruption to business operations.
Required Skills & Certifications:
  • Experience with ServiceNow platform development and administration.
  • Strong knowledge of HRSD/WSD, ITOM, ITSM, and SPM modules.
  • Proficiency in scripting, workflow design, and application customization within ServiceNow.
  • Ability to develop integrations using web services and APIs.
  • Strong troubleshooting and problem-solving skills related to ServiceNow environments.
Preferred Skills & Certifications:
  • ServiceNow Certified System Administrator or Developer certifications.
  • Experience with change management and IT service management best practices.
  • Familiarity with documentation standards and technical writing.
  • Prior experience in collaborating with cross-functional teams in an Agile environment.
Special Considerations:
  • Must be available for regular business hours support and potential system upgrade windows.
  • Work involves close collaboration with multiple teams and stakeholders.
Scheduling:
  • Regular shift from 8:00 AM to 5:00 PM EST, Monday through Friday.
  • Contract duration of 6+ months with possibility of extension.
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About vTech Solution

Sourced by ZipRecruiter

vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Washington, DC, US

Year founded

2006

Social media

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