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Technical Representative Jobs in Austin, TX (NOW HIRING)

KEYENCE

Technical Sales Representative '27

Austin, TX

$53K - $80K/yr

Join KEYENCE as a Technical Sales Representative Training Classes Begin January or July 2027 Multiple U.S. Locations | Entry-Level | Full-Time Are you ready to launch your career with one of the ...

Sharp Hires

Technical Sales Rep (Entry Level)

Austin, TX · On-site

$80K/yr

Company Description Are you a recent grad with a solid technical aptitude looking for a true entry-level technical sales position with an industry leading firm? Keep reading! - Do you listen intently ...

Sharp Hires

Technical Sales Rep (Entry Level)

Austin, TX · On-site

$80K/yr

Company Description Are you a recent grad with a solid technical aptitude looking for a true entry-level technical sales position with an industry leading firm? Keep reading! -Do you listen intently ...

Alpha Net

Technical Support/CSR

Austin, TX · On-site

Provide technical support to users for moderately complex computer related technical problems. * Communicate technical issues over the phone to a variety of customers * Answer service desk telephones

Jobtailor

Scientist I

Taylor, TX · On-site

$110 - $140/hr

Participate in Client Task Forces as a technical representative. * Perform analysis and research with high trust and supportive autonomy. * Perform routine and non-routine sample analysis and data ...

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All JobsTechnical Representative JobsTechnical Representative Jobs in Austin, TX

Technical Representative information

See Austin, TX salary details

$14

$26

$44

How much do technical representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for technical representative in Austin, TX is $26.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $30.96 per hour, depending on experience, location, and employer.

What is a technical representative?

Technical Representatives are professionals who serve as the bridge between a company and its customers, providing expert knowledge about products or services. They assist customers by troubleshooting issues, offering technical support, and explaining complex products or systems in an understandable way. Technical Representatives often work in industries such as manufacturing, IT, or engineering, and may also provide training or feedback to improve products. Their main goal is to ensure customer satisfaction by resolving technical concerns efficiently and effectively.

What are the key skills and qualifications needed to thrive as a technical representative?

To thrive as a Technical Representative, you need a solid understanding of product knowledge, troubleshooting, and customer service, often supported by a degree or certification in a relevant technical field. Familiarity with CRM systems, ticketing software, and diagnostic tools is typically required. Strong communication skills, patience, and problem-solving abilities help build trust and effectively resolve client issues. These skills are crucial for delivering technical solutions efficiently while maintaining customer satisfaction and loyalty.

What are some common challenges technical representatives face when supporting customers, and how can these be managed effectively?

Technical Representatives often encounter challenges such as translating complex technical information into clear, understandable language for customers, and managing high volumes of support requests while maintaining quality service. Successfully addressing these challenges requires strong communication skills, adaptability, and effective time management. Building a deep understanding of the company’s products, staying up-to-date with updates, and collaborating closely with engineering or product teams can help Technical Representatives provide accurate solutions and maintain customer satisfaction.

What is the difference between Technical Representative vs Customer Service Technician?

AspectTechnical RepresentativeCustomer Service Technician
Required credentialsTechnical certifications, associate or bachelor’s degree in related fieldHigh school diploma or equivalent, technical training often preferred
Work environmentFieldwork, client sites, or office settingsService centers, client locations, or remote
Employer and industry usageManufacturing, technology, telecommunicationsElectronics, appliances, technical support
Common search intentTechnical skills, product knowledge, troubleshootingCustomer support, issue resolution, product assistance

The main difference is that Technical Representatives typically have more technical certifications and focus on troubleshooting, installation, and technical support in various industries. Customer Service Technicians often handle customer inquiries and basic repairs. Both roles require technical knowledge but differ in scope and environment.

What cities near Austin, TX are hiring for Technical Representative jobs?

Cities near Austin, TX with the most Technical Representative job openings:

Technical Representative jobs near you
Infographic showing various Technical Representative job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 7% Part Time, 3% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $54,265 per year, or $26.1 per hour.

Technical Support Representative

Facility Solutions Group, Inc.

Round Rock, TX • On-site

$18 - $25/hr

Full-time

Re-posted 8 days ago

Job description

Overview
As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a variety of methods, such as alarm monitoring, emails, and chat. You will analyze, troubleshoot and resolve technical issues for various types, including connectivity, installation, and equipment defects. You may remotely configure and troubleshoot client's equipment or simply educate customers. In the event that an issue cannot be resolved, you will escalate to the next tier of support or arrange dates, times and access arrangements for a service call. You'll utilize multiple computers and databases to record the results of interactions.
Responsibilities
  • Provides answers to clients by identifying problems; researching answers; guiding clients through corrective steps.
  • Research required information using available resources.
  • Respond to tickets, resolve underlying issues and document occurrences and solutions.
  • Identify and escalate priority issues per Client specifications.
  • Contribute to internal knowledge base.
  • Improves system performance by identifying problems; recommending changes.
  • Follow up and make scheduled callbacks to customers where necessary.
  • Stay current with system information, changes and updates.

Qualifications
The ideal candidate will satisfy the following requirements and qualifications:
  • World-class customer service skills
  • Excellent analyzation skills
  • Problem solving capabilities
  • Proficient computer skills in remote desktops, G-Suite and OS navigation
  • Demonstrated proficiency in typing and grammar
  • Ability to organize documents and records as well as detailed note taking.
  • High School diploma or General Education Degree
  • Experience in Help Desk, Energy Management, HVAC, or Electrical is preferred

Pay Range
USD $18.00 - USD $25.00 /Hr.
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About Facility Solutions Group

Sourced by ZipRecruiter

For 40 years, FSG has helped Businesses of all sizes with Lighting, Electrical, Signage & Technology challenges. But it is not what we do that makes us different, it's why we do it. FSG was founded in 1982 on the guiding principle that Hard work, Dedication to excellence, and Continual learning will always yield a positive result for everyone involved. Since then, FSG has grown from a Small lighting Distributor in San Antonio Texas, to one of the Nation's largest lighting Distributors and Electrical Contractors. Today, FSG employs more than 2000 Employees Nationwide and works with more than a thousand affiliate vendors from all four corners of the Nation. FSG's customers list includes every type of Business from top name Multisite Consumer Brands, to General Contractors, to local neighborhood Businesses.

Industry

Facilities support services

Company size

1,001 - 5,000 Employees

Headquarters location

Austin, TX, US

Year founded

1982

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