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Technical Representative Jobs in Massachusetts (NOW HIRING)

Customer Service Technical Rep Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of ...

Responsibilities • Maintain and contribute to an effective safety environment. • Effective and timely response to technical product needs. • Understand and influence of glazing standards and ...

Responsibilities • Maintain and contribute to an effective safety environment. • Effective and timely response to technical product needs. • Understand and influence of glazing standards and ...

Responsibilities • Maintain and contribute to an effective safety environment. • Effective and timely response to technical product needs. • Understand and influence of glazing standards and ...

Technical Sales Representative - Industry Leading Solutions Provider Neff is an industry leading automation solution provider selling best in class technology to manufacturers across a wide range of ...

Sika is looking for a Territory Sales Representative - Subfloor Prep and Flooring Adhesives ... Confidence in presenting and demonstrating products in both technical and hands-on settings. * Self ...

Sika is looking for a Territory Sales Representative - Subfloor Prep and Flooring Adhesives ... Confidence in presenting and demonstrating products in both technical and hands-on settings. * Self ...

Sika is looking for a Territory Sales Representative - Subfloor Prep and Flooring Adhesives ... Confidence in presenting and demonstrating products in both technical and hands-on settings. * Self ...

Join KEYENCE as a Technical Sales Representative Training Classes Begin January or July 2027 Multiple U.S. Locations | Entry-Level | Full-Time Are you ready to launch your career with one of the ...

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Technical Representative information

See Massachusetts salary details

$15

$28

$49

How much do technical representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for technical representative in Massachusetts is $28.75, according to ZipRecruiter salary data. Most workers in this role earn between $21.54 and $34.13 per hour, depending on experience, location, and employer.

What is a technical representative?

Technical Representatives are professionals who serve as the bridge between a company and its customers, providing expert knowledge about products or services. They assist customers by troubleshooting issues, offering technical support, and explaining complex products or systems in an understandable way. Technical Representatives often work in industries such as manufacturing, IT, or engineering, and may also provide training or feedback to improve products. Their main goal is to ensure customer satisfaction by resolving technical concerns efficiently and effectively.

What are the key skills and qualifications needed to thrive as a technical representative?

To thrive as a Technical Representative, you need a solid understanding of product knowledge, troubleshooting, and customer service, often supported by a degree or certification in a relevant technical field. Familiarity with CRM systems, ticketing software, and diagnostic tools is typically required. Strong communication skills, patience, and problem-solving abilities help build trust and effectively resolve client issues. These skills are crucial for delivering technical solutions efficiently while maintaining customer satisfaction and loyalty.

What are some common challenges technical representatives face when supporting customers, and how can these be managed effectively?

Technical Representatives often encounter challenges such as translating complex technical information into clear, understandable language for customers, and managing high volumes of support requests while maintaining quality service. Successfully addressing these challenges requires strong communication skills, adaptability, and effective time management. Building a deep understanding of the company’s products, staying up-to-date with updates, and collaborating closely with engineering or product teams can help Technical Representatives provide accurate solutions and maintain customer satisfaction.

What is the difference between Technical Representative vs Customer Service Technician?

AspectTechnical RepresentativeCustomer Service Technician
Required credentialsTechnical certifications, associate or bachelor’s degree in related fieldHigh school diploma or equivalent, technical training often preferred
Work environmentFieldwork, client sites, or office settingsService centers, client locations, or remote
Employer and industry usageManufacturing, technology, telecommunicationsElectronics, appliances, technical support
Common search intentTechnical skills, product knowledge, troubleshootingCustomer support, issue resolution, product assistance

The main difference is that Technical Representatives typically have more technical certifications and focus on troubleshooting, installation, and technical support in various industries. Customer Service Technicians often handle customer inquiries and basic repairs. Both roles require technical knowledge but differ in scope and environment.

What cities in Massachusetts are hiring for Technical Representative jobs?

Cities in Massachusetts with the most Technical Representative job openings:

Infographic showing various Technical Representative job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 91% Full Time, 5% Part Time, 2% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $59,790 per year, or $28.7 per hour.

Customer Service Technical Rep

Eastman

Springfield, MA • On-site

$72K - $99K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago


Eastman Chemical rating

8.4

Company rating: 8.4 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

25th of 101 rated chemical manufacturers


Job description

Customer Service Technical Rep

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA.

Responsibilities:

  • Maintain and contribute to an effective safety environment.
  • Effective and timely response to technical product needs.
  • Understand and influence of glazing standards and codes as related to laminated glass.
  • Develop design of experiments, proficiently perform calculations through internal and external software, and coordinate data acquisition and communication from project conception through publication and presentation both internally and externally.
  • Support Sales, Marketing, Technical Service, Market Development and Technology in the development and sale of high-performance interlayer products.
  • Establish industry credibility, trust and approachability through SDO and industry participation.
  • Interpretation and calculation of performance from design media (CAD, blueprints)
  • Oversee equipment specification, set-up, modifications, engineering and maintenance.
  • Develop testing procedures and tools to enhance accuracy and efficiency.
  • Understand technical requirements for existing and emerging applications and translate to product testing, training, prototype evaluations and project specifications.
  • Manage project budgets, timelines, resources, and communication, to enhance penetration and adoption of high-performance products while protecting the Saflex brand and upholding targeted value propositions.

Qualifications:

  • Associate's degree in scientific or engineering field required; Bachelor's degree preferred.
  • 1-3 years of professional work experience in science related field
  • Strong working knowledge of Microsoft Office especially Excel, Word, PowerPoint, mini-tab or comparable statistical software, solid works and Finite Element Analysis proficiency (knowledge in glass or structural engineering analysis a plus), and DOE experience.
  • Demonstrated skills in technical problem solving.
  • Ability to perform laminate cutting, pummel and process evaluation of samples returned from laminators
  • HUD evaluation of sheet and windshields
  • Customer focus, responsiveness and the ability to meter information flow based on need and audience.
  • Excellent communications, presentation, planning, organizational, and project management skills.
  • Ability to interact in a global environment
  • Ability to work in committees, interpret regulatory documentation, publicly discuss and defend technical rationale.
  • Ability to effectively interact with management, marketing, sales as well as technical and engineering personnel.
  • Willingness to travel up to 20%.

Please Note Eastman will not accept applicants for this offered position who require visa sponsorship, including those whose status is F-1 visa OPT who subsequently would require ongoing visa sponsorship. The base salary range for this position is $72,000-99,000. At Eastman, we are committed to transparency and integrity in our compensation practices. Eastman includes salary ranges in some job postings to provide clear compensation information and to be compliant with state laws that require disclosure. Not all postings display ranges due to factors like location, market conditions, or position specifics. Compensation is based on qualifications and experience. Candidates are encouraged to discuss their salary questions during the interview process.

Benefits

Your total rewards go far beyond a competitive salary. When you join Eastman, you gain access to an exceptional suite of programs designed to protect your health, grow your wealth, and fuel your career.

Health & Wellness

Comprehensive medical, prescription-drug, and dental coverage—paired with a Health Savings Account option to help you save tax-free dollars for care today or in the future. A robust menu of voluntary benefits—including vision, optional life, critical-illness protection, and more—so you can tailor coverage to fit your life. Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.

Retirement & Financial Strategies

401(k) with a company match—plus an additional annual retirement contribution from Eastman to accelerate your long-term savings.

Time Away

Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life's moments.

Growth & Development

Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.

Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law. Eastman is committed to creating a powerfully engaged workplace, where everyone can contribute to their fullest potential each day.


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