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Technical Rep Jobs in Minnesota (NOW HIRING)

Emerson

Technical Sales Representative - OH

Chanhassen, MN · Remote

$100K - $160K/yr

If you are a Technical Field Sales Professional looking for an opportunity to grow your career, this role offers the chance to strengthen customer partnerships, drive strategic opportunities, and ...

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Technical Rep information

What is the difference between Technical Rep vs Customer Service Representative?

AspectTechnical RepCustomer Service Representative
Required CredentialsTechnical certifications, technical knowledgeBasic customer service skills, sometimes high school diploma
Work EnvironmentTechnical settings, client sites, call centersCall centers, retail, office settings
Employer & Industry UsageManufacturing, tech, industrial sectorsRetail, telecom, service industries

Technical Reps focus on technical support, troubleshooting, and product knowledge, often requiring specialized certifications. Customer Service Reps handle general inquiries, complaints, and support, with less technical expertise. While both roles involve assisting customers, Technical Reps provide technical solutions, whereas Customer Service Reps focus on customer satisfaction and issue resolution.

What does a technical representative do?

A technical representative provides technical support and assistance to customers or clients, often troubleshooting products or services, explaining features, and resolving issues. They may work in fields like electronics, machinery, or software, and often require good communication skills and technical knowledge. Their role involves interacting with clients, documenting problems, and ensuring customer satisfaction.
Technical Rep jobs near you
Infographic showing various Technical Rep job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 8% Part Time, 3% Contract, and 2% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Customer Service Technical Support Rep

Eden Prairie, MN • On-site

Starkey Hearing Technologies
See more jobs at Starkey Hearing Technologiesexternal

$22.95 - $27.26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Starkey rating

8.3

Company rating: 8.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

The Customer Service Technical Support Representative handles challenging calls from professionals and consumers seeking help on technical issues. These concerns involve hearing devices, accessories, wireless connectivity, product training, and policy clarification.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6
JOB SUMMARY DESCRIPTION
The Customer Service Technical Support Representative handles challenging calls from professionals and consumers seeking help on technical issues. These concerns involve hearing devices, accessories, wireless connectivity, product training, and policy clarification. The Technical Support Representative will serve the Company's external consumers using various platforms, including phone, emails, web chat, and instant messaging. In this role, the individual will help our consumers with passion, purpose, and excellence while following company policies and procedures. They will be responsible for upholding the values and culture of the department through positivity and teamwork. The Customer Service Technical Support Representative will model high-quality service and focus on serving with passion, purpose, and excellence.
This position may be filled at either the Intermediate or Senior level, depending on the selected candidate's experience, qualifications, and demonstrated skills.
JOB RESPONSIBILITIES
Meet Key Performance Indicators as defined by Management
  • Examples include but are not limited to:
    • Provides personalized service in attempting to exceed consumer expectations.
    • Utilizes management as a problem-solving resource.
    • Sets up a personalized reference system to prevent reoccurring questions.
    • Embrace unavoidable change rather than resisting.
    • Appropriately modifies approach or behavior when dealing with an individual with different backgrounds, values, or predispositions.
    • Maintain a positive disposition

Attend regional or corporate training session each pre-product release
Complete the required internal training
Communicate consumer feedback and needs through management.
  • Understand consumer needs.
    • Actively listen to what consumers are saying
    • Ask Questions as appropriate
    • Demonstrate awareness of consumer's needs and goals
    • Consider the impact of your decision and actions
  • Respond efficiently and meet timelines for communication requests from management.
  • Provide well thought out feedback for team training needs. Include the "what and the how" about content development and delivery of the information.

JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
Education
  • Prefer a bachelor's degree or its equivalent and 2-4 years of experience in the field or a related area

Experience
  • Experience with Windows, iOS, and Android operating systems and hardware knowledge and experience required. Minimum 1-year
  • Experience working in a customer service environment required
  • 2-year experience working in a hearing aid manufacturing environment preferred
  • 2-4 years of experience in the field or a related area

Knowledge / Technical Requirement
  • A high degree of computer literacy
  • Windows OS, MS Office, MS Outlook, PowerPoint

Competencies, Skills & Abilities
  • Excellent oral and written communication skills required across groups that include, customers, consumers, and colleagues
  • Ability to understand technical information is needed.
  • Ability to understand and communicate technical information to a variety of disciplines
  • Excellent organizational skills
  • Excellent problem-solving skills
  • Excellent people skills
  • Ability to adapt to an ever-changing marketplace
  • Ability to work well with people required, including in-person and by telephone.

WORK CONTEXT
Working Conditions
  • Regular attendance and responsiveness to reasonable job-related directives as given by the supervisor required.
  • Sit approximately 60-70% of the time, move 30% of the time.
  • May need to travel occasionally

Salary and Other Compensation:
The annual hourly rate for this position is between $22.95-$27.26 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, 6 paid holidays annually, 2 floater days annually, 1 volunteer service day annually, paid paternity leave, and tuition reimbursement.
#LI-KS2
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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