Technical Program Delivery Manager Jobs in Chelsea, MA

Job Summary:
Klaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable. They are seeking a Senior Technical Program Manager to lead complex initiatives across the Global Security Services organization, focusing on third-party risk, compliance, and AI governance while ensuring program delivery aligns with strategic objectives.
Responsibilities:
• Lead program delivery for GSS’s most complex initiatives — including third-party risk, compliance and audit readiness, AI governance, and the data-driven cyber risk and control framework — with minimal oversight and clear ownership of outcomes
• Set and continuously refine the program rhythm: planning cycles, status reporting, OKR alignment, and decision logs that connect day-to-day execution to GSS and Klaviyo-level objectives
• Apply AI-enabled GSS tooling to reduce manual toil and improve the timeliness and signal of program reporting
• Identify automation and AI opportunities in program management itself — status drafting, drift detection, action tracking — and partner with SSG’s reporting and analytics capability to operationalise them
• Run risk analysis, contingency planning, and trade-off conversations with senior stakeholders; raise critical issues early with clear options, data, and recommendations
• Maintain authoritative status materials for GSS leadership team, monthly KPI updates, and quarterly Board contributions — accurate, succinct, and decision-ready
• Act as a player-coach to other program managers across GSS and GTS, modelling delivery standards, mentoring on practice, and developing reusable playbooks and runbooks
• Flex into other GSS functions — Security Product and Development, Security Intelligence Operations — where strategic initiatives need senior program leadership
Qualifications:
Required:
• 6+ years of experience as a technical program manager in information security, with a track record of delivering complex, multi-team initiatives across engineering and security stakeholders; demonstrated expertise scoping, planning, and delivering strategic and tactical security program within a matrixed environment
• Manage the Information Security Risk Management lifecycle by partnering with engineering and security experts to implement regulations, test controls, and deploy security solutions across the technology stack.
• Working knowledge of security frameworks — NIST, ISO 27001, SOC 2, PCI DSS, CIS Controls — and how they translate into credible delivery plans
• Project management and/or security framework certifications (PMP, PRINCE2, ITIL, COBIT, ISO 27001) are expected at this level
• Experience building and tracking security KPIs and metrics to measure program success and drive continuous improvement.
• Practical experience using AI-enabled or automation-first program tooling (security GRC, TPRM, continuous control monitoring) and a clear point of view on where AI augments versus replaces human judgement in program delivery
• A strong communicator and problem-solver who balances persuasion with active listening, possesses exceptional stakeholder management skills to engage with engineering leaders and executives, and utilizes proven project management techniques to drive results.
Preferred:
• 3+ years of hands-on experience in equivalent security roles, such as Security Delivery Manager, Information Security Officer, or Threat Intelligence Program Manager
• Relevant professional certifications such as Certified Information Systems Security Professional, Certified Information Security Manager, Certified in Risk and Information Systems Control, CompTIA Cybersecurity Analyst or Certified Fraud Examiner
• Exposure to AI governance, model risk, or responsible-AI program work
• Knowledge of privacy legislation and regulations such as HIPAA and GDPR
• Experience working with security and risk tooling in cloud infrastructure, hosting, and platform contexts
Company:
Klaviyo is an automation and email platform designed to help grow businesses. Founded in 2012, the company is headquartered in Boston, USA, with a team of 1001-5000 employees. The company is currently Late Stage.