Technical Program Coordinator Jobs in Covington, VA

Position:<\/b> Spa Coordinator<\/span><\/span>
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Department:<\/b> Spa<\/span><\/span>
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Primary Responsibilities:<\/b> (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)
Constant interaction with guests by phone or in person making Spa\/Salon reservations and explaining services
Accurately enter reservations for treatment room and therapist
Understand and respond to all guest needs and requests in a timely and professional manner. Maintain pleasant and welcoming demeanor in person and over the phone
Ensures The Greenbrier experience
Adheres to policies of the facility
Reports any incidents or accidents to the Spa Director
Submits all paperwork and financial reporting, when applicable
Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair
Maintains a monthly inventory of supplies and\/or products, when applicable
Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and\/or guests
Participates in the Manager on Duty (MOD) schedule, if applicable
Helps ensure facility is only accessed by actual members and\/or guests, and that it is safe and secure at all times
Greets each and every guest with a smile and direct eye contact
Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc
Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures proper coverage when it's necessary to leave the area
Keeps area clear of clutter and personal effects
Informs co\-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book
Informs facility manager of any member, guest, or facility issues
Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable
Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable
Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events<\/span><\/span><\/p>\n

Normal Working Hours: (Shift, days)
<\/b>32\-40 hours per week in season
Staffing requires availability on holidays and 7 day a week operation
Shifts \- Flexible<\/span><\/span><\/p>\n

In order to be successful in this position, the ideal candidate must meet the following criteria in addition to the Mobil 5 Star Service Standards for All Employees.<\/i><\/b><\/span><\/span>
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Past Work Experience Requirements:<\/b> (Type of work, number of years required, equivalent experience, etc.)
Retail and phone preferred
Experience with a cash drawer preferred
Customer Service experience required
Ability to lift 25 lbs<\/span><\/span><\/p>\n

Educational Requirements:<\/b> (Degree\/Certification, highest required\/preferred, field of study)
High School Diploma or G.E.D.
College Degree preferred<\/span><\/span><\/p>\n

Communication Skills Requirements:<\/b> (Verbal: phone, in\-person, group; Written: memos, documents)
Excellent communication, customer service skills, and work ethic
Ability to express information clearly
Excellent verbal and written skills<\/span><\/span><\/p>\n

Technical Requirements: 
<\/b>Computer skills (Word and Excel)
Working knowledge of all services and products
Location of Work    
<\/b>Indoors    
Heated     
Work Postures Continuous (up to 8 hrs. in an 8 hr. shift), Frequent (up to 5.5 hrs. in 8 hr. shift),    Infrequent (up to 3 hrs. in an 8 hr. shift), Rarely (up to .5 hr in 8 hr. shift)
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 Standing\- Continuous
 Sitting\- Continuous
 Walking\- Rarely
 Climbing\- Rarely  
 Bending\/Stooping\- Infrequent
 Overhead Reaching\- Infrequent 
 Arm\/Hand Movement\- Frequent 
 Hand\/Eye Coordination\- Frequent  
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Lifting Requirements<\/b><\/span><\/span>
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Rarely (up to .5 hr in 8 hr. shift) 21 - 30 lbs
Horizontal Lift
Overhead Lift
Floor to Waist Lift   
Grasping    
Push\/Pull    
Carrying         <\/span><\/span><\/p>\n

Required Supervision:<\/b> (Reports to, Supervision provided, number of people to supervise)
Reports to Assistant Spa Director<\/span><\/span><\/p>\n

Other Requirements:
<\/b>Must be able to multi\-task
Efficient, well organized, and able to handle a variety of duties simultaneously
Professional manner, discretion, and appearance
Energetic, enthusiastic and motivational
Strong team player<\/span><\/span><\/p>\n

*Requirements are Subject to Change<\/i><\/b><\/span><\/span>
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