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Technical Production Analyst Jobs in Colorado (NOW HIRING)

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You will work closely with customers, Customer Success, Product, and Engineering teams to resolve ... Strong troubleshooting and analytical problem-solving skills. * Technical aptitude with the ability ...

DaVita, Inc.

Product Analyst - Team Inventa (ROPS)

Denver, CO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Product Analyst - Team Inventa (ROPS) Position Overview As a Product Analyst on Team Inventa within ... The ideal candidate will possess a unique blend of business acumen and technical fluency, acting as ...

Fivetran

Senior Technical Product Marketing Manager

Denver, CO · On-site

$124K - $163K/yr

  • Medical

  • PTO

Technical Product Marketing Managers at Fivetran stay current on the evolving data and analytics landscape, modern data infrastructure, and emerging trends such as AI. As part of the Product ...

Fivetran

Senior Technical Product Marketing Manager

Denver, CO · On-site

$124K - $163K/yr

About the Role Fivetran is the data foundation for AI, enabling enterprises to scale analytics and ... We are looking for a Senior Technical Product Marketing Manager to join our Product + Portfolio ...

Rogii

Technical Sales Analyst, Geology

Denver, CO · On-site

And weve been smashing that goal out of the park with products that have been adopted by over 350 ... Full-time. Travel Requirements:10-25% travel The Technical Sales Analyst will join our team to ...

Rogii, Inc.

Technical Sales Analyst, Geology

Denver, CO

$80K - $100K/yr

And we've been smashing that goal out of the park with products that have been adopted by over 350 ... Full-time. Travel Requirements:10-25% travel The Technical Sales Analyst will join our team to ...

Rogii

Technical Sales Analyst, Geology

Denver, CO · On-site

$80K - $100K/yr

And we've been smashing that goal out of the park with products that have been adopted by over 350 ... About the role Job Type: Full-time. Travel Requirements: 10-25% travel The Technical Sales Analyst ...

Rogii, Inc.

Technical Sales Analyst, Geology

Denver, CO · On-site

$80K - $100K/yr

And we've been smashing that goal out of the park with products that have been adopted by over 350 ... About the role Job Type: Full-time. Travel Requirements: 10-25% travel The Technical Sales Analyst ...

Weld County

Technical Support Analyst

Greeley, CO · On-site

$34.99 - $45.49/hr

... Technical Support Center (TSC) Analyst is a dual purpose, onsite position responsible for ... Experienced with the setup and configuration of Windows, Microsoft Office 365 products, and other ...

Weld County

Technical Support Analyst

Greeley, CO · On-site

$34.99 - $45.49/hr

... Technical Support Center (TSC) Analyst is a dual purpose, onsite position responsible for ... Experienced with the setup and configuration of Windows, Microsoft Office 365 products, and other ...

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Technical Production Analyst information

What is a technical production analyst?

Technical Production Analysts are professionals responsible for monitoring, maintaining, and improving the technical processes involved in the production of goods or services. They analyze production workflows, troubleshoot technical issues, and work closely with both IT and operations teams to ensure that systems run efficiently and reliably. Their role often involves reviewing data, implementing best practices, and recommending improvements to enhance productivity and minimize downtime.

What does a technical production analyst do?

A technical production analyst monitors and supports the technical aspects of production processes, ensuring systems run smoothly and efficiently. They analyze data, troubleshoot technical issues, and may work with tools like production management software or monitoring systems to optimize operations.

How does a technical production analyst typically collaborate with other departments during the production lifecycle?

Technical Production Analysts regularly interact with various teams, including development, operations, and quality assurance, to ensure smooth and efficient production workflows. They often serve as a bridge between technical and non-technical stakeholders, translating requirements, troubleshooting issues, and coordinating system updates or releases. This collaborative environment fosters problem-solving and continuous improvement, with analysts often participating in daily stand-up meetings, incident reviews, and cross-functional projects to support production stability and performance.

What are the key skills and qualifications needed to thrive as a technical production analyst, and why are they important?

To thrive as a Technical Production Analyst, you need strong analytical skills, problem-solving abilities, and a background in computer science, information systems, or a related field. Familiarity with production monitoring tools, incident management systems, and relevant certifications such as ITIL or CompTIA are commonly required. Attention to detail, effective communication, and the ability to work under pressure are crucial soft skills for this role. These competencies ensure seamless production operations, quick issue resolution, and minimal disruptions to business processes.
What cities in Colorado are hiring for Technical Production Analyst jobs? Cities in Colorado with the most Technical Production Analyst job openings:
Technical Production Analyst jobs near you

Technical Support Analyst

CloudShare

Denver, CO • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

CloudShare is a fast-growing AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos, training, POCs, onboarding, and certifications through secure, scalable virtual environments.
We are looking for a customer-focused and technically skilled Technical Support Analyst to join our growing global team. In this role, you will provide high-quality technical support and troubleshooting assistance to customers using CloudShare's virtual lab and cloud environment platform. You will work closely with customers, Customer Success, Product, and Engineering teams to resolve technical issues, improve the customer experience, and ensure customers get the most value from our platform.
The ideal candidate is proactive, detail-oriented, and passionate about solving technical problems while delivering an exceptional customer experience in a fast-paced SaaS environment.
Responsibilities:
  • Provide technical support to customers via ticketing systems, email, Zoom, and other communication channels.
  • Troubleshoot, investigate, diagnose, and resolve platform, environment, connectivity, and user-related technical issues.
  • Take ownership of customer issues and drive them through resolution in a timely, professional, and customer-focused manner.
  • Collaborate closely with Engineering, Product, Customer Success, and Sales teams to escalate and resolve complex technical cases when needed.
  • Build strong customer relationships by educating customers on platform capabilities, best practices, and product functionality.
  • Monitor customer environments and identify recurring issues, trends, and opportunities for improvement.
  • Maintain accurate documentation of customer interactions, troubleshooting steps, resolutions, and internal knowledge base articles.
  • Support internal processes and contribute to improving support workflows, tools, and overall customer experience.
  • Continuously develop technical knowledge and product expertise to stay up to date with platform updates and new features.
  • Ensure timely communication and updates to customers throughout the support process.

Requirements:
  • Bachelor's or Master's degree in Computer Science or a related field.
  • 2+ years of experience in Technical Support, Escalation Engineer or a similar customer-facing technical role.
  • Experience working in a SaaS, cloud, or enterprise software environment.
  • Strong troubleshooting and analytical problem-solving skills.
  • Technical aptitude with the ability to quickly learn new technologies and systems.
  • Proven experience in troubleshooting and configuring networking (routing/DNS), operating systems (Windows/Linux), and virtual machine/hardware configurations in a cloud environment.
  • Ability to prioritize, manage, and escalate customer issues effectively when needed.
  • Excellent written and verbal communication skills in English, with the ability to clearly explain technical solutions to customers.
  • Customer-oriented mindset with a proactive, positive, and service-focused approach.
  • Comfortable working cross-functionally with Customer Success, Product, Engineering, and other internal teams.
  • Experience working with support/ticketing platforms such as Zendesk, Jira, Salesforce, or similar tools - advantage.
  • Highly organized, detail-oriented, and able to work effectively in a fast-paced environment.

Benefits:
We offer a competitive compensation package including:
  • Medical, Dental, Vision benefits
  • 401K
  • Flexible PTO
  • 12 Paid Holidays
  • Hybrid work (3 days in office) with modern downtown Denver location
  • Free Parking
  • Onsite Gym

Compensation Range: $60,000 annual base salary + 10% discretionary annual bonus.

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