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Technical Partner Jobs in Massachusetts (NOW HIRING)

Snowflake, Inc

Principal Technical Architect

Boston, MA · On-site

$166 - $218.40/hr

Partner with SD leadership on hiring, technical calibration, and the development of architectural career paths * Drive adoption of AI-native delivery practices within the SD organization, setting the ...

ServiceNow

Partner Technical Architect

Boston, MA · On-site

$68.50 - $90.25/hr

In this role, you will drive holistic partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption. You will combine trusted ...

ServiceNow

Partner Technical Architect

Boston, MA · On-site

$68.50 - $90.25/hr

In this role, you will drive holistic partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption. You will combine trusted ...

ServiceNow

Partner Technical Architect

Boston, MA · On-site +1

$68.50 - $90.25/hr

In this role, you will drive holistic partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption. You will combine trusted ...

Real Chemistry

AI Business Partner

Boston, MA · On-site +1

Partner closely with AI technical teams, engineering, product, and business stakeholders to ... transition validated prototypes into scalable, production-ready solutions where appropriate. * Help ...

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Showing results 1-20

All JobsTechnical Partner JobsTechnical Partner Jobs in Massachusetts

Technical Partner information

See Massachusetts salary details

$32.8K

$170.8K

$225K

How much do technical partner jobs pay per year?

As of Aug 4, 2026, the average yearly pay for technical partner in Massachusetts is $170,751.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,700.00 and $223,900.00 per year, depending on experience, location, and employer.

What is the difference between Technical Partner vs Software Engineer?

AspectTechnical PartnerSoftware Engineer
Required CredentialsTechnical certifications, industry experience, technical expertiseComputer science degree, coding skills, technical certifications
Work EnvironmentStrategic, collaborative, client-facing, leadership rolesDevelopment teams, coding, testing, implementation
Employer & Industry UsageStartups, tech firms, consulting companiesTech companies, software firms, IT departments
Search & Comparison IntentUnderstanding strategic technical roles, partnership responsibilitiesTechnical skills, coding, software development tasks

The main difference between a Technical Partner and a Software Engineer lies in their roles and responsibilities. A Technical Partner typically focuses on strategic technical leadership, client collaboration, and high-level decision-making, often requiring industry experience and certifications. In contrast, a Software Engineer primarily engages in coding, software development, and technical implementation within development teams. Both roles require technical expertise and certifications, but their work environments and focus areas differ significantly.

How does a technical partner typically collaborate with cross-functional teams within an organization?

A Technical Partner often works closely with teams across engineering, product management, sales, and customer success to ensure technical solutions align with business objectives. This role involves translating client or business needs into actionable technical strategies, facilitating communication between technical and non-technical stakeholders, and helping to troubleshoot complex issues as they arise. Regular collaboration may include joint planning sessions, technical presentations, and ongoing project updates to ensure everyone is aligned and project goals are met.

What is a technical partner?

Technical Partners are professionals or organizations that collaborate with businesses to provide specialized technical expertise, support, or solutions. They often help implement, integrate, or optimize technology systems, and may offer advisory services, project management, or product development support. Technical Partners typically work closely with clients to understand their needs and deliver tailored technical solutions that drive business goals.

What are the key skills and qualifications needed to thrive as a technical partner, and why are they important?

To thrive as a Technical Partner, you need a deep understanding of technology solutions, business strategy, and project management, often supported by a degree in computer science or a related field. Familiarity with enterprise software, cloud platforms, and certifications such as AWS Certified Solutions Architect or PMP are commonly required. Exceptional communication, client management, and problem-solving skills help build trust and drive successful outcomes in collaborative environments. These attributes are vital for aligning technical solutions with business objectives and fostering long-term client relationships.
Technical Partner jobs near you
Infographic showing various Technical Partner job openings in Massachusetts as of July 2026, with employment types broken down into 80% Full Time, 12% Part Time, and 8% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $170,751 per year, or $82.1 per hour.

Senior Manager, Technical Services & Partner Operations

Bevi

Boston, MA • Hybrid

$123K - $170K/yr

Other

Re-posted 16 days ago

Job description

We are seeking a Senior Manager, Technical Services & Partner Operations to join Bevi's Technical Services leadership team. This role owns two critical functions: leading our Technical Partner Operations team to deliver outstanding service to distribution partners, and providing strategic oversight of our Tier 1 and Tier 2 Technical Services teams. In addition to ensuring exceptional customer and partner experiences from our Technical Services Team, you will own key partner relationships, drive QBRs, identify training needs, and surface trends across the partner network. Alongside this, you will provide leadership oversight of our T1 and T2 support managers, ensuring the operational health of Bevi's frontline technical support and long-term service strategy. You'll work cross-functionally with Sales, Product, and Engineering to close the loop on critical machine issues and drive continuous improvement across the full technical services organization.

Your Day to Day

This role oversees Tier 1 and Tier 2 Technical Support and Technical Partner Operations, driving both proactive and reactive customer success strategies.

Technical Partner Operations

  • Lead, coach, and develop a team of Technical Partner Managers, accountable for the technical success of Bevi's distribution partners
  • Develop and maintain relationships with Partner Service Managers, ensuring needs are met and escalations are handled promptly across multiple dedicated partners 
  • Drive key partner relationship initiatives: proactive projects that drive a better customer experience, machine uptime optimization, partner trainings, and regular MBR/QBR touchpoints
  • Identify partner training gaps and build a roadmap to address them
  • Own and circulate a KPI dashboard tracking partner health and team performance against defined goals
  • Serve as the escalation point for complex technical issues from Technical Partner Managers; partner with Quality and Engineering to identify trends and close the loop
  • Present partner performance insights monthly to leadership with clear action plans
  • Develop and maintain a technical roadmap for process optimization using available data resources

Technical Services Management

  • Provide strategic leadership and oversight of the T1 and T2 Technical Services teams through their respective managers
  • Monitor operational health across T1/T2 including escalations, team performance, and cross-functional feedback loops - and surface issues to leadership
  • Partner with Product and Engineering to relay critical field insights and prioritize product improvement target
  • Proficient with current AI tools with a proven track record of workflow automation and a passion for innovative thinking
  • Foster a culture of accountability, continuous improvement, and coaching across the full Technical Services function
  • Drive the customer and partner experience strategy as a key member of the Technical Services leadership team
  • Demonstrate long-term strategic vision with capacity planning, 3rd party/BPO exploration and recommendations, and the ability to scale while finding efficiencies across all channels and processes.
Requirements
  • Bachelor's degree or equivalent; 10+ years of experience in technical services, partner management, or account relationship organizations
  • Demonstrated success leading both partner-facing and internal support functions; experience managing managers a plus; experience managing 3rd partner contact centers nice to have
  • Data-driven with strong analytical skills; comfortable visualizing and presenting KPIs to all levels of leadership
  • Outstanding communication skills, with the ability to translate complex technical concepts for a wide range of audiences
  • Familiarity with Zendesk, Excel, PowerPoint, and similar tools for issue documentation and data presentation
  • Proficiency with Gemini, Claude, ChatGPT or other automation/AI tools you have used to improve CX or internal processes
  • Creative, organized, and responsive, able to balance moment-to-moment responsiveness with proactive project work
  • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
  • Proven track record building relationships with partners, technicians, and internal stakeholders
  • High accountability with the ability to manage multiple competing priorities and deadlines

Important Note:

Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, but are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we're getting at: it doesn't hurt to take a chance and apply!

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