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Technical Operations Support Specialist Jobs in Rio Rancho, NM

ABB

VFD Technical Support Specialist

NM · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product ...

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All JobsTechnical Operations Support Specialist JobsTechnical Operations Support Specialist Jobs in Rio Rancho, NM

Technical Operations Support Specialist information

See Rio Rancho, NM salary details

$13

$24

$41

How much do technical operations support specialist jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technical operations support specialist in Rio Rancho, NM is $25.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $28.70 per hour, depending on experience, location, and employer.

What is the difference between Technical Operations Support Specialist vs Network Support Technician?

AspectTechnical Operations Support SpecialistNetwork Support Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+; relevant technical knowledgeOften requires CompTIA Network+ or Cisco certifications; focus on networking skills
Work EnvironmentSupports IT infrastructure, hardware, and software across organizationsFocuses on troubleshooting and maintaining network hardware and connectivity
Employer & Industry UsageUsed in various industries including tech, healthcare, financePrimarily in IT, telecommunications, and networking companies
Search & Comparison IntentCommonly compared for technical support roles involving multiple systemsCompared for specialized networking support roles

The Technical Operations Support Specialist and Network Support Technician roles share overlapping skills in troubleshooting and technical support. However, the specialist has a broader scope, supporting both hardware and software systems, while the technician focuses specifically on network infrastructure. Both roles require relevant certifications and are vital in maintaining organizational IT and network health.

What does a Technical Operations Support Specialist do?

A Technical Operations Support Specialist provides technical assistance and troubleshooting for hardware, software, and network issues within an organization. They monitor systems, resolve technical problems, and ensure smooth operation of IT infrastructure, often using tools like ticketing systems and remote support software. Strong problem-solving skills and technical knowledge are essential for this role.
Infographic showing various Technical Operations Support Specialist job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 17% Part Time, and 11% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $51,992 per year, or $25 per hour.

Operations Support Specialist - Service Coordinator/Billing

Albuquerque, NM • On-site

VIP Staffing
Recruiting and Staffing Services • 51 - 200 employees
Learn more about VIP Staffingexternal

$20 - $22/hr

Full-time

Re-posted 16 days ago

Job description

VIP staffing is Immediately hiring a – Service Coordinator / Dispatch & Billing
Department: Business Operations
Location: Albuquerque, NM
Pay: $20-$22
Schedule: Monday-Thursday 8am- 5pm and Friday 8am-4pm
Reports To: Area/Branch Service Manager

Position Summary- As a Service Coordinator/Dispatch & Billing you will: 
VIP Staffing is currently recruiting for two experienced Operations Support Specialist, who will support  branch operations by coordinating service dispatch, managing work order workflows, supporting technicians, and overseeing billing processes. This role plays a critical part in ensuring service efficiency, accurate documentation, and timely invoicing while maintaining strong communication with technicians, service managers, and customers.

Key Responsibilities – Service Coordination & Dispatch:
  • Review and manage open and unassigned work orders.
  • Create work orders in the system as needed and ensure accuracy of information.
  • Assign technicians based on priority, availability, and workload.
  • Coordinate daily schedules and dispatch activities.
  • Pre-schedule work for upcoming weeks to support operational efficiency.
  • Manage technician requests and provide ongoing field support.
  • Ensure accurate time and material entries in service systems.
  • Handle incoming calls, emails, and customer service inquiries.
  • Communicate service status updates and return ETA to customers.
  • Escalate issues to service managers as needed.
Parts & Purchasing:
  • Issue and receive purchase orders.
  • Monitor open purchase orders and follow up as required.
  • Coordinate parts and equipment needs for suspended or pending jobs.
Warranty & Compliance:
  • Verify warranty calls and manage warranty submissions.
  • Handle required environmental or compliance paperwork.
  • Attach necessary documentation to work orders.
  • Submit reports to customers or regulatory portals as required.

Billing & Invoice Management:
  • Review open calls and validate technician notes, parts usage, and supporting documentation.
  • Confirm customer readiness for billing.
  • Identify work orders requiring managerial review or correction.
  • Generate, review, and send invoices accurately and timely.
  • Respond to invoice rejections and coordinate corrections with technicians or administrative staff.
  • Ensure billing accuracy for time & material and quoted service work.

General Responsibilities:
  • Attend scheduled meetings and training sessions.
  • Maintain organized records and accurate system documentation.
  • Support branch operations with additional administrative tasks as needed.

Service Coordinator/Dispatch & Billing candidates must meet the following requirements for consideration: 
  • Previous experience in service coordination, dispatch, operations support or billing preferred.
  • Strong organizational skills and ability to manage multiple priorities.
  • Proficiency in ERP or service management systems.
  • Excellent communication and customer service skills.
  • Detail-oriented with a high level of accuracy in documentation and billing.
  • Ability to work independently while supporting a team environment.

#VIPstaffing #zrnm
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About VIP Staffing

Sourced by ZipRecruiter

VIP Staffing is an elite service specializing in providing temporary, temp-to-hire and permanent placement positions for employers in Texas and New Mexico. Our tight regional focus and dedicated professional team ensure choice staffing solutions for our customers.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

San Antonio, TX, US

Year founded

1969

Social media

Facebook

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