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Technical Lead Production Support Jobs (NOW HIRING)

Eptura

Associate Technical Lead

Atlanta, GA · On-site +1

Associate Technical Lead Department: Support Employment Type: Full Time Location: US Description ... Product Support & Enhancements - Identify patterns in technical challenges and proactively optimize ...

Desteia (formerly Auba)

Technical Lead

Manhattan, NY · On-site

We are committed to expanding further and bringing our product and vision to all companies ... We believe in hiring great people, giving them autonomy and support to excel, and providing ...

Desteia

Technical Lead

We are committed to expanding further and bringing our product and vision to all companies ... We believe in hiring great people, giving them autonomy and support to excel, and providing ...

RIVA Solutions Inc.

Technical Lead

Reston, VA · On-site +1

Technical Lead / Business Analyst Location: Hybrid or Remote Terms: Full Time Clearance: U.S ... support, and release readiness for secure, responsive, maintainable, and accessible web products in ...

Amyx, Inc.

Technical Lead

Washington, DC · On-site +1

Overview Amyx is seeking to hire a Technical Lead to support our Department of Homeland Security ... the finished product, and developing and delivering technical solutions to end-users.

BAM Tech

Technical Lead

Arlington, VA · On-site +1

Technical Lead BAM is a dynamic, multi-disciplinary firm with leading-edge skills in information ... Support proposal development, technical writing, and client presentations for strategic initiatives.

Cloud Data Vision LLC

Technical Lead

Sacramento, CA · On-site

Lead the design, implementation, and support of IT solutions aligned with business processes. * Manage and guide technical teams in Agile development environments. * Drive MS Dynamics 365 ...

Eptura

Associate Technical Lead

Atlanta, GA · On-site

We are seeking a highly skilled Associate Technical Lead with expertise in technical ... Product Support & Enhancements - Identify patterns in technical challenges and proactively optimize ...

ArdentMC

Technical Lead

Manhattan, NY · Remote

Ardent is seeking an experienced Technical Lead to support the Federal Election Commission (FEC) in delivering IT support services across mission-critical applications and systems. This role provides ...

Innosoft Corporation

Technical Lead

Baltimore, MD · Remote

Provide load and stress testing evidence supporting the anticipated 7,000 maximum users and 1,000 ... Hands-on production experience with the following AWS services: EC2 and/or ECS/EKS, RDS (Aurora ...

Roberts Recruiting

Technical Lead

Cambridge, MA

We are seeking a hands-on Technical Lead who will give momentum and more input into the direction of our Aftermarket products. We're enhancing our user experience by shifting technologies into an ...

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Technical Lead Production Support information

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How much do technical lead production support jobs pay per year?

As of Jun 7, 2026, the average yearly pay for technical lead production support in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.
What cities are hiring for Technical Lead Production Support jobs? Cities with the most Technical Lead Production Support job openings:
What states have the most Technical Lead Production Support jobs? States with the most job openings for Technical Lead Production Support jobs include:
Infographic showing various Technical Lead Production Support job openings in the United States as of May 2026, with employment types broken down into 49% Full Time, 42% Part Time, and 9% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.
Associate Technical Lead

Associate Technical Lead

Eptura

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Associate Technical Lead
Department: Support
Employment Type: Full Time
Location: US
Description
Shape the Future of Work with Eptura
At Eptura, we're not just another tech company-we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.
Job DescriptionWe are seeking a highly skilled Associate Technical Lead with expertise in technical troubleshooting, client support, and SaaS products. This client-facing role is critical in delivering exceptional technical solutions for our Archibus product, ensuring system reliability and operational continuity. If you have strong technical expertise, problem-solving abilities, and can effectively communicate with both technical and business stakeholders, we'd love to hear from you!
As an Associate Technical Lead, you will be responsible for providing Tier 2 technical support, resolving complex issues, and collaborating across departments to deliver solutions efficiently. You will be hands-on with databases, cloud technologies, and web development, while also mentoring team members and optimizing live system performance. You will be supporting clients on the west coast and will need to be available to work 8am-5pm PST.
Responsibilities
  • Technical Troubleshooting & Issue Resolution - Address complex technical challenges in Archibus to ensure client satisfaction.
  • Cross-Functional Collaboration - Work closely with teams across Technical Support, Cloud Operations, Development, and Professional Services to resolve issues effectively.
  • Client Engagement & Support - Partner directly with customer and partner teams to facilitate smooth issue resolution.
  • Product Support & Enhancements - Identify patterns in technical challenges and proactively optimize product performance.
  • Performance Optimization & Live Monitoring - Ensure system reliability with proactive tracking and fine-tuning.
  • Innovative Problem Solving - Apply creative thinking to develop effective solutions for technical challenges.
  • Clear Technical Communication - Convey complex technical concepts to both technical teams and business stakeholders.
  • Training & Documentation - Share knowledge internally, document best practices, and mentor team members.
  • Bug Identification & Submission - Identify, document, and escalate software bugs for advancement to the Engineering team.
  • Contribute to Engineering Hackathons - Bring fresh ideas and contribute to key initiatives.

About You
  • 5+ years of experience supporting SaaS software - Expertise in troubleshooting and resolving technical issues.
  • Advanced product knowledge - Strong understanding of Archibus and SaaS platform functionalities.
  • Moderate experience with SQL Server, Azure, SSO, SAML, APIs - Ability to navigate complex technical environments.
  • Proficient in Web Development - Skilled in HTML, JavaScript, React.js, Java, XML, and CSS.
  • Cloud & Security Expertise - Experience with SAML, SCIM, AWS, Azure, Apache Tomcat.
  • DevOps & CI/CD Knowledge - Familiarity with GitLab, GitHub, Agile methodologies, and automated deployment practices.
  • Diagnostic & Analytical Skills - Strong troubleshooting abilities to resolve technical challenges efficiently.
  • Excellent Communication - Ability to articulate technical concepts clearly to both technical and non-technical audiences.
  • Standard working hours are 8:00 AM to 5:00 PM Pacific Time; availability during this window is required.

Preferred Qualifications:
  • Cloud Operations Expertise - Background in Site Reliability Engineering or Cloud Operations.
  • Security Protocol Knowledge - Strong grasp of identity management and security protocols.
  • AutoCAD & Building Systems - Familiarity with AutoDesk AutoCAD and Revit for troubleshooting building and floor plan issues.
  • FedRAMP Compliance Experience - Supporting FedRAMP-compliant products.

Benefits
  • Health, Dental, Vision & Pet Insurance
    • Dependent, Spousal and Domestic Partner coverage available
    • Up to $1000 Company HSA Contribution
    • Medical, Dependent Care and Limited FSA Accounts
  • Income Protection and Replacement - 100% Company Paid
    • Short Term Disability
    • Long Term Disability
    • Life Insurance
  • Employee Assistance Program
  • Flexible PTO
  • 401K with company match

Eptura Information
  • Follow us on Twitter | LinkedIn | Facebook | YouTube
  • Eptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world.

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