Technical Customer Success Engineer Jobs in Rochester, NY

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

The Opportunity
As a CTIO - Activation & Customer Success - Experienced Associate, you will engage with clients to understand their needs and drive successful outcomes, enhancing their satisfaction with our services and products. Within our Internal Firm Services practice, you will focus on building strong client relationships and delivering innovative software solutions that meet evolving client needs. This role is an opportunity to combine technical skills with creative thinking to deliver impactful results.
As an Associate, you will be driven by curiosity and contribute to client engagements while developing your skills and knowledge. You will adapt to working with diverse clients and team members, each presenting unique challenges. This role encourages you to take ownership and consistently deliver quality work that adds value to our clients and team success. You will build your personal brand and open doors to more opportunities as you navigate through the firm.
In this role, you will apply a learning mindset, appreciate diverse perspectives, and actively listen to express ideas clearly. You will gather information from various sources to analyze facts and discern patterns, committing to understanding how the business works and building commercial awareness.
Responsibilities
- Engaging with clients to understand their needs and drive successful outcomes
- Building strong relationships to enhance client satisfaction with PwC's services and products
- Supporting client onboarding and management processes to foster long-term partnerships
- Utilizing data analytics to inform client strategies and improve service delivery
- Managing customer interactions and resolving issues to maintain positive client experiences
- Collaborating with team members to deliver quality work in a fast-paced environment
- Adapting to diverse client challenges and contributing to innovative solutions
- Applying technical skills in customer relationship management to optimize client engagement
- Gathering and analyzing information to discern patterns and inform decision-making
- Taking ownership of personal development and consistently delivering value to clients and the team
What You Must Have
- At least a Bachelor's degree
- At least 1 years of experience
What Sets You Apart
- Preference for a Master's or Masters of Business Administration degree
- Demonstrating proficiency in Customer Relationship Management tools
- Utilizing data analytics to enhance customer success strategies
- Engaging in client onboarding and management processes
- Applying active listening and communication skills in client interactions
- Managing customer satisfaction and retention initiatives
- Adapting to diverse client needs and industry challenges

Travel Requirements

Up to 40%

Job Posting End Date

The salary range for this position is: $50,500 - $140,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines