Technical Customer Success Engineer Jobs in Rochester, NY

Fairport, NY, United StatesCustomer Success Engineer – Analytics as a ServicePosition SummaryThe Customer Success Engineer owns the complete customer journey from signed order through deployment, adoption, measurable customer outcomes, renewal and expansion.This role combines technical implementation, DevOps coordination, customer consulting and AI-enabled process design. The objective is to create a highly scalable customer success operating model capable of supporting a rapidly growing global SaaS business with minimal additional resources.This position is equally responsible for ensuring customer value realization and continuously improving the product through structured Voice of Customer feedback loops.Primary ResponsibilitiesCustomer Journey OwnershipOwn the complete lifecycle: Order, Planning, Data Integration, Deployment, Validation, Training, Adoption, Value Realization, Expansion and Renewal.Customer Success PlaybooksDevelop standardized workflows for:onboardingimplementationcustomer reviewsrenewal planningexpansion opportunitiesexecutive reportingService DeploymentLead deployment of two analytics services and expand into future ones.Coordinate with:DevOpsProduct OwnerEngineeringSalesCustomer IT organizationsVoice of CustomerPartner with the Product Owner and Product Manager to establish structured VOC processes including:Follow Me Home visitsCustomer Advisory BoardsEarly Adopter CouncilsCustomer health scoringUsage analyticsTranslate customer insights directly into prioritized product improvementsService ReliabilityPartner closely with DevOps to:monitor service healthimprove uptimereduce deployment effortautomate provisioningautomate monitoringimprove operational maturityAI-enabled ScalingDevelop AI-powered customer success capabilities including:automated onboardingAI knowledge assistantscustomer self-servicedeployment automationhealth score predictionproactive supportAI-generated customer reportsautomated documentationworkflow orchestrationCustomer Value RealizationEnsure every customer receives measurable business outcomes through:adoption trackingKPI dashboardsROI reportingexecutive value reviewssuccess plansRequired Experience8+ years industrial software deploymentExperience with SaaS, Networking and Cybersecurity implementation issuesExperience with cloud platformsExperience managing enterprise customersStrong project leadershipExcellent customer communicationExperience working alongside software engineering organizationsPreferred ExperienceIndustrial domains including:UtilitiesPower systemsAsset monitoringIndustrial IoTDigital servicesSuccess MeasuresWithin 12 months:Standardized deployment methodology establishedDeployment time reduced significantlyCustomer onboarding largely automatedStrong renewal readiness across install baseProduct feedback loops operating continuouslySuccessful deployment of all targeted pilot and paid projectsTravelApproximately 30–40% domestic and international travel#LI-TD1Ralliant Corporation OverviewRalliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.About QualitrolQUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.Pay RangeThe salary range for this position (in local currency) is 114600.00-212800.00 #J-18808-Ljbffr