ZipRecruiter

Log In

1

Technical Customer Service Manager Jobs in Washington

Amentum

Customer Service Manager

Mclean, VA · On-site

Work alongside leading professionals in a role that combines technical excellence, innovation, and ... Certified Customer Service Manager (CCSM); Customer Service Excellence Certification. PREFFERRED ...

Pae

Customer Service Manager

Mclean, VA

Work alongside leading professionals in a role that combines technical excellence, innovation, and ... Certified Customer Service Manager (CCSM); Customer Service Excellence Certification. PREFFERRED ...

Ferrovial

Customer Service Manager

Manassas, VA · On-site

The Customer Service Manager is responsible for the day-to-day planning, measurement, and execution of customer service operations for the I66 EMP. This role manages a layered service model ...

New

Motorola

Technical Service Manager

Washington, DC · On-site +1

$90K - $105K/yr

Customer Support & Account Management * Develop a trusted advisor relationship with customer ... Identify training needs for the technical service team and develop appropriate training programs.

W. R. Grace & Co.

Technical Service Manager

Columbia, MD · On-site

$138K - $190K/yr

We provide innovative products, technologies and services which our customers use to manufacture ... Ability to present data, findings, and technical proposals to all levels of customer management.

W. R. Grace & Co.

Technical Service Manager

Columbia, MD · On-site

$138K - $190K/yr

We provide innovative products, technologies and services which our customers use to manufacture ... Ability to present data, findings, and technical proposals to all levels of customer management.

Kappaalphapsi1911

Technical Service Manager

Washington, DC · On-site

$131K - $131K/yr

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

Terminix

Technical Service Manager

Washington, DC · On-site

$131K - $131K/yr

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

Transdev

Customer Service Manager - Lorton

Lorton, VA · On-site

$65K - $77K/yr

Customer Service Manager - Huntington Transdev in Lorton, VA is hiring a Customer Service Manager. The Customer Service Manager assists passengers with situations including, but not limited to ...

Transdev

Customer Service Manager - Lorton

Lorton, VA · On-site

$65K - $77K/yr

Customer Service Manager - Huntington Transdev in Lorton, VA is hiring a Customer Service Manager. The Customer Service Manager assists passengers with situations including, but not limited to ...

next page

Showing results 1-20

All JobsTechnical Customer Service JobsTechnical Customer Service Manager JobsTechnical Customer Service Manager Jobs in Washington

Technical Customer Service Manager information

What is the difference between Technical Customer Service Manager vs Customer Support Supervisor?

AspectTechnical Customer Service ManagerCustomer Support Supervisor
CredentialsRelevant technical certifications, customer service experienceCustomer service experience, leadership skills
Work EnvironmentTechnical support teams, cross-department collaborationCustomer service teams, call centers
Employer & IndustryTech companies, software firms, IT servicesRetail, telecom, service industries
Search & Comparison IntentUnderstanding technical support roles, career pathsSupervisory roles, team management in customer service

The Technical Customer Service Manager focuses on managing technical support teams, resolving complex issues, and ensuring technical solutions meet customer needs. In contrast, the Customer Support Supervisor oversees customer service teams, focusing on team performance and customer satisfaction. Both roles require strong communication skills, but the Technical Customer Service Manager emphasizes technical expertise, while the Supervisor emphasizes team leadership.

What does a technical customer service manager do?

A technical customer service manager oversees support teams that assist customers with technical issues related to products or services. They coordinate troubleshooting, ensure customer satisfaction, and often use tools like CRM software to track and resolve problems efficiently.

What cities in Washington are hiring for Technical Customer Service Manager jobs?

Cities in Washington with the most Technical Customer Service Manager job openings:

Technical Customer Service Manager jobs near you
Infographic showing various Technical Customer Service Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Technical Customer Success Manager

Washington, DC • On-site

Global Resource Solutions, Inc.
National Security and International Affairs • 51 - 200 employees
Learn more about Global Resource Solutions, Inc.external

Full-time

Posted yesterday

New

Job description

Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated, detail orientated, and talented individual for the position of Technical Customer Success Manager.   This is a Remote Position.

Job Description:

Summary: The Technical Customer Success Manager will be required to process and analyze public comments on proposed federal rules under the direction of a lead regulatory analyst. Produce clear summaries and maintain a complete, traceable record of issues, recommendations and supporting evidence. Work combines careful document review, structured data management and use of an AI-assisted analytical platform.

Essential Duties & Responsibilities: 

  • Download and organize authorized public-comment records and attachments, preserving source identifiers and original materials.
  • Reconcile intake totals and flag missing, unreadable, duplicate or inconsistent records for resolution.
  • Apply approved issue categories; identify comments that address several issues without losing the source relationship.
  • Distinguish form-letter families, unique submissions and substantive additions according to the approved methodology.
  • Prepare neutral summaries of positions, recommendations and evidence; elevate ambiguous or high-risk material.
  • Check AI-generated classifications and summaries against original submissions rather than accepting suggestions without review.
  • Maintain comment-to-issue mappings, quantitative tables and key issues matrix entries with clear review status.
  • Produce accessible Word/Excel work products and support peer review, corrections, weekly meetings and delivery tracking.
  • Support authorized publication workflows after required review and approval; protect nonpublic information.

Requirement:

  • Two (2) or more years experience in regulatory analysis
  • Bachelor’s Degree in a related area or equivalent experience (Four (4) years) 

Security Requirements: 

Skills:

  • Working knowledge of federal notice-and-comment rulemaking and experience reading, organizing, summarizing and analyzing public comments or comparable regulatory records. 
  • Familiarity with the Administrative Procedure Act, FDMS, federal style guidance and accessibility requirements is expected. 
  • Knowledge of Microsoft Windows 2008 R2/2012 R2 Server, Microsoft Exchange Server 2003/2010, Microsoft Windows 7/10 operating systems (OS) administration and associated hardware 

Physical Requirements: This position requires employees to be willing and able to: sit, bend, reach, stoop, squat, stand, and walk. 

Communication: Excellent customer service via phone and face to face conversation, excellent written and oral command of English.

GRS is an Equal Opportunity Employer. GRS will continue to abide by obligations under VEVRRA and Section 503 physical or mental disability, protected veteran status, or any other characteristics that are protected by law.