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Technical Customer Service Manager Jobs in Virginia

IPEX

Customer Service Manager

Lynchburg, VA · On-site

The National Customer Service Manager plays a key role in driving excellence in customer experience ... Technical Skills & Experience: * Minimum 5 years' experience in customer service, plus 5+ years ...

IPEX

Customer Service Manager

Lynchburg, VA · On-site

The National Customer Service Manager plays a key role in driving excellence in customer experience ... Technical Skills & Experience: * Minimum 5 years' experience in customer service, plus 5+ years ...

Aliaxis

Customer Service Manager

Lynchburg, VA · On-site

The National Customer Service Manager plays a key role in driving excellence in customer experience ... Technical Skills & Experience: * Minimum 5 years' experience in customer service, plus 5+ years ...

Amentum

Customer Service Manager

Mclean, VA · On-site

Work alongside leading professionals in a role that combines technical excellence, innovation, and ... Certified Customer Service Manager (CCSM); Customer Service Excellence Certification. PREFFERRED ...

Pae

Customer Service Manager

Mclean, VA · On-site

Work alongside leading professionals in a role that combines technical excellence, innovation, and ... Certified Customer Service Manager (CCSM); Customer Service Excellence Certification. PREFFERRED ...

Hampton Roads Transit

Customer Service Manager

Norfolk, VA · On-site

$79K - $103K/yr

Provides overall management for all customer service functions. * Develops and implements policies ... Ability to supervise a staff of both professional and technical positions; good writing skills ...

Gohrt

Customer Service Manager

Norfolk, VA · On-site

$79K - $103K/yr

Provides overall management for all customer service functions. * Develops and implements policies ... Ability to supervise a staff of both professional and technical positions; good writing skills ...

Ferrovial

Customer Service Manager

Manassas, VA

The Customer Service Manager is responsible for the day-to-day planning, measurement, and execution of customer service operations for the I66 EMP. This role manages a layered service model ...

New

Foundever

$19/hr

... Service Associates! We invest in our people by providing paid training along with growth and ... For example, 84% of our managers are internal promotions. Become a valued member of our dynamic ...

Transdev

Customer Service Manager - Lorton

Lorton, VA · On-site

$65K - $77K/yr

Customer Service Manager - Huntington Transdev in Lorton, VA is hiring a Customer Service Manager. The Customer Service Manager assists passengers with situations including, but not limited to ...

Transdev

Customer Service Manager - Lorton

Lorton, VA · On-site

$65K - $77K/yr

Customer Service Manager - Huntington Transdev in Lorton, VA is hiring a Customer Service Manager. The Customer Service Manager assists passengers with situations including, but not limited to ...

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Technical Customer Service Manager information

What is the difference between Technical Customer Service Manager vs Customer Support Supervisor?

AspectTechnical Customer Service ManagerCustomer Support Supervisor
CredentialsRelevant technical certifications, customer service experienceCustomer service experience, leadership skills
Work EnvironmentTechnical support teams, cross-department collaborationCustomer service teams, call centers
Employer & IndustryTech companies, software firms, IT servicesRetail, telecom, service industries
Search & Comparison IntentUnderstanding technical support roles, career pathsSupervisory roles, team management in customer service

The Technical Customer Service Manager focuses on managing technical support teams, resolving complex issues, and ensuring technical solutions meet customer needs. In contrast, the Customer Support Supervisor oversees customer service teams, focusing on team performance and customer satisfaction. Both roles require strong communication skills, but the Technical Customer Service Manager emphasizes technical expertise, while the Supervisor emphasizes team leadership.

What does a technical customer service manager do?

A technical customer service manager oversees support teams that assist customers with technical issues related to products or services. They coordinate troubleshooting, ensure customer satisfaction, and often use tools like CRM software to track and resolve problems efficiently.

What cities in Virginia are hiring for Technical Customer Service Manager jobs?

Cities in Virginia with the most Technical Customer Service Manager job openings:

Technical Customer Service Manager jobs near you
Infographic showing various Technical Customer Service Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Technical Customer Service Representative (Remote)

Virginia Beach, VA • Remote

VIPdesk Connect
Strategic Planning Consulting Services • 1 - 5K employees
Learn more about VIPdesk Connectexternal

$16/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 11 days ago

Job description

VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At VIPdesk Connect, we are passionate about delivering "more human" customer service. Our core values are central to how we do business. That's why we have partnered with some of the world's best iconic brands to provide an elevated customer experience. 

The Technical Customer Service Representative is responsible for providing an authentic, world-class customer experience for our clients' customers via phone, email, and chat with the phone as the primary focus and channel. The Technical Customer Service Representative is dedicated to providing customer care and technical support for a company focused on parenting and infant wellbeing. This includes providing services on their intelligent products and applications on iOS and Android platforms, providing information on products and offerings, processing purchase requests, sharing relevant policies, and managing escalated issues to resolution. They utilize a variety of resources, tools, and information to navigate customer accounts, research, and review policies courteously and professionally. 

This position requires an empathetic, action-oriented, and flexible problem-solver to provide an elevated and personalized customer service experience that supports and reinforces brand standards-always with a focus on providing best-in-class customer service.  

This is a remote, work-at-home position. 
What You'll Do
  • Handle customer requests and interactions on behalf of VIPdesk Connect clients via phone, chat, and email with phone as the primary focus and channel
  • With a high level of expertise, positive energy, and a can-do spirit, represent a diverse lineup of products and brands committed to customer service excellence
  • Create positive customer touchpoints via phone, chat, e-mail, and SMS using a friendly, respectful, and professional tone while exhibiting genuine empathy
  • Utilize critical thinking skills to analyze information, provide accurate troubleshooting of product and related support; diagnose and resolve issues following best practices and guidelines
  • Assist with device installation, app setup, and configuration
  • Conducts initial troubleshooting and technical assistance to customers, resolving basic technical issues, including network connectivity and device configuration and escalating complex problems to higher support levels when necessary
  • Attend training and meetings as required to stay up to date with new information about the brand, products, services, processes, and policies
  • Meet performance metrics including Customer satisfaction (CSAT), average handle time, quality, productivity, etc.
  • Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.
What You'll Need
  • 1+ years of demonstrated experience and success in customer service
  • High School diploma or equivalent
  • Technical proficiency in problem-solving and troubleshooting; has working knowledge of desktop platforms and mobile devices and has the with the ability to learn new technology quickly
  • Effective communication skills, both written and verbal, with the ability to adjust style to customer demographics
  • Polite, friendly, and courteous demeanor when engaged with customers via phone, email, SMS or chat.
  • Responds positively to change, accepting of coaching and feedback, embracing and using new learning to accomplish complex or difficult challenges
  • Detail-oriented with a focus on quality and accuracy, and has a strong sense of urgency to meet goals
  • Able to accurately document customer interaction details with limited errors
  • A home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, USB wired headset, DUAL monitors, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
  • Currently reside in AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI
Preferred Qualification
  • Experience in a virtual contact center environment
  • Experience with troubleshooting apps on both iOS and Android platforms preferred
$16 - $16 an hour
Rate for the Technical Customer Service Representative, Level : $16 per hour

Our benefits package for full time team members includes, but are not limited to medical, dental, and vision insurance, paid time off, flexible spending accounts, and life insurance. 
Who We Are      

At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer's love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It's why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness.     

VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company's achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.     

VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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