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Technical Customer Service Manager Jobs in Kansas

Hy-Vee, Inc.

Service Manager

Lenexa, KS · On-site

Service Manager Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... people clearly, follow technical manuals, and maintain increased contact with customers and ...

HyVee

Service Manager

Lenexa, KS · On-site

Service Manager Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... people clearly, follow technical manuals, and maintain increased contact with customers and ...

Rush Enterprises

Service Manager

Topeka, KS · On-site

$80K - $120K/yr

Establish and maintain good working relationships with customers to encourage repeat and referral ... Establish and maintain good working relationships with vocational and technical schools to enhance ...

Ascent Aerospace, LLC

Service Manager

Wichita, KS · On-site

SUMMARY OF POSITION The Service Manager will act as a resident expert for Ascent and Gemcor ... Serve as on‑site technical lead and primary point of contact for service issues at key customer ...

Rush Enterprises

Service Manager

Topeka, KS · On-site

$120K/yr

Establish and maintain good working relationships with customers to encourage repeat and referral ... Establish and maintain good working relationships with vocational and technical schools to enhance ...

Rush Enterprises Inc.

Service Manager

Topeka, KS · On-site

$120K/yr

Establish and maintain good working relationships with customers to encourage repeat and referral ... Establish and maintain good working relationships with vocational and technical schools to enhance ...

Maximum Quality Foods

NJ

$16.50 - $22.25/hr

Customer Service Manager Department: Customer Service Maximum Quality Foods, Inc. is an independent foodservice distributor located in Linden, NJ. Family Owned and operated for over 46 years, we are ...

Astec Industries

Service Manager

Parsons, KS

Ensure the highest level of customer experience and satisfaction through effective communication ... Responsible for Field Service Technicians and Technical Services Representatives. Our Culture and ...

Astec Industries

Service Manager

Parsons, KS · On-site

Ensure the highest level of customer experience and satisfaction through effective communication ... Responsible for Field Service Technicians and Technical Services Representatives. Our Culture and ...

Power Flame Incorporated

Service Manager

Parsons, KS · On-site

Leveraging innovative solutions and technologies, we serve customers all over the world. We're ... Responsible for Field Service Technicians, Technical Services Representatives and a Trainer. Our ...

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Technical Customer Service Manager information

What is the difference between Technical Customer Service Manager vs Customer Support Supervisor?

AspectTechnical Customer Service ManagerCustomer Support Supervisor
CredentialsRelevant technical certifications, customer service experienceCustomer service experience, leadership skills
Work EnvironmentTechnical support teams, cross-department collaborationCustomer service teams, call centers
Employer & IndustryTech companies, software firms, IT servicesRetail, telecom, service industries
Search & Comparison IntentUnderstanding technical support roles, career pathsSupervisory roles, team management in customer service

The Technical Customer Service Manager focuses on managing technical support teams, resolving complex issues, and ensuring technical solutions meet customer needs. In contrast, the Customer Support Supervisor oversees customer service teams, focusing on team performance and customer satisfaction. Both roles require strong communication skills, but the Technical Customer Service Manager emphasizes technical expertise, while the Supervisor emphasizes team leadership.

What does a technical customer service manager do?

A technical customer service manager oversees support teams that assist customers with technical issues related to products or services. They coordinate troubleshooting, ensure customer satisfaction, and often use tools like CRM software to track and resolve problems efficiently.

What cities in Kansas are hiring for Technical Customer Service Manager jobs?

Cities in Kansas with the most Technical Customer Service Manager job openings:

Technical Customer Service Manager jobs near you
Infographic showing various Technical Customer Service Manager job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Service Manager

Lenexa, KS • On-site

Hy-Vee, Inc.
Retail • 10K+ employees
Learn more about Hy-Vee, Inc.external

Part-time

Re-posted 6 days ago

Hy-Vee rating

6.3

Company rating: 6.3 out of 10

Based on 1,676 frontline employees who took The Breakroom Quiz

Job description

Additional Considerations (if any):
-
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Service Manager
Department: General
FLSA: Hourly
Revision Date: 07/2026
About Hy-Vee
At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
The Role and Why It's Important
The Service Manager keeps the store running smoothly by supervising and coordinating the activities of employees across all departments, ensuring customers receive prompt, friendly service at every turn. In this role, you'll lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.
If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results, we'd love to have you on our team.
What You'll Do
No two days are exactly the same, but here's what you can expect:
  • Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and going out of your way to make every visit a great one
  • Lead by example and maintain positive employee relations, creating an atmosphere of friendliness, teamwork, and accountability throughout the store
  • Plan, prepare, and adjust work schedules, assign employees to specific duties, and follow up to ensure tasks are completed properly and on time
  • Supervise and coordinate activities of employees across all areas of the store in the Department Manager's absence, or perform the work necessary at all job levels
  • Ensure proper customer service throughout the store and address specific customer issues promptly and professionally
  • Train workers in store policies, department procedures, and job duties and provide ongoing education for employees on updated policies and procedures
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, or dismissals
  • Train and enforce safety procedures to provide a safe and healthy work environment; fill out customer accident forms and first reports of injury as needed
  • Order merchandise, verify deliveries, ensure quality, and report discrepancies between orders and received product
  • Determine the location of ad and promotional displays and ensure product quality and quantities meet customer and store demands
  • Compile, store, retrieve, and understand managerial data including sales, inventory reports, and ad and display projections
  • Review personnel records for completeness and accuracy and understand the basics of the payroll system
  • Handle cash registers and Western Union, money order, and hunting and fishing license transactions
  • Recommend cost reduction programs and additions, deletions, and shelf allocation of merchandise
  • Handle confidential information including pricing, sales reports, profit and loss reports, and employee wages with discretion
  • Adhere to all Hy-Vee policies and store guidelines
  • Report to work when scheduled and on time

Your Skills
  • Solve practical problems and interpret instructions across a variety of situations with limited standardization
  • Perform arithmetic calculations involving fractions, decimals, and percentages accurately
  • Interview to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees
  • Lead and develop a team while building a collaborative, customer-focused store culture

Reporting Relationships
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations, and eCommerce
Direct Reports: All positions except those listed above or as designated by the Store Director
Education and Experience
  • High school diploma or equivalent experience required
  • Two or more years of similar or related work experience preferred

Physical Requirements
  • Frequently stand and walk throughout a shift in sales, food service, or delivery areas
  • Where applicable to the role: ability to safely use sharp knives and blades for food preparation
  • Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
  • Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
  • Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment
This is a fast-paced role in a retail store environment where you will be active throughout the store. You will have exposure to dust, noise, and temperature extremes, with possible equipment movement hazards and occasional exposure to cleaning chemicals or solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.

What Hy-Vee employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Hy-Vee

Sourced by ZipRecruiter

Hy-Vee, based in West Des Moines, IA, US, operates within the supermarket industry. Founded in 1930 by Charles Hyde and David Vredenburg, the company began as a small general store in Beaconsfield, Iowa. Over the years, Hy-Vee has evolved into a network of more than 245 supermarkets across 8 states in the Midwest. They offer a wide range of products and services, including grocery, bakery items, delicatessen, floral, and other specialty departments. With a company motto of “A helpful smile in every aisle”, Hy-Vee's mission is to make each customer's life easier, healthier, and happier. They have received several awards for their commitment to healthy living, customer service and community outreach.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1930

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