Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Goodyear, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Goodyear, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Gilbert, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Gilbert, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Yuma, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Yuma, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Mesa, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Mesa, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Scottsdale, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Scottsdale, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Gilbert, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Gilbert, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Phoenix, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Phoenix, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Scottsdale, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Scottsdale, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Queen Creek, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Queen Creek, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Kingman, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Kingman, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Technical Customer Support Specialist
Tempe, AZ · On-site
$19 - $23/hr
Strong customer service and communication skills with the ability to handle frustrated customers professionally * Basic technical troubleshooting experience or aptitude, including browsers, Windows ...
Technical Customer Support Specialist
Tempe, AZ · On-site
$19 - $23/hr
Strong customer service and communication skills with the ability to handle frustrated customers professionally * Basic technical troubleshooting experience or aptitude, including browsers, Windows ...
Technical assistance * Upload data on Customer internet portals * Create quotes and sales orders ... services * Update customer information in CRM (Customer Relationship Management) system * Other ...
Technical assistance * Upload data on Customer internet portals * Create quotes and sales orders ... services * Update customer information in CRM (Customer Relationship Management) system * Other ...
Technical assistance * Upload data on Customer internet portals * Create quotes and sales orders ... services * Update customer information in CRM (Customer Relationship Management) system * Other ...
Technical assistance * Upload data on Customer internet portals * Create quotes and sales orders ... services * Update customer information in CRM (Customer Relationship Management) system * Other ...
Join our Sun City, AZ team as a Customer Service Manager (CSM ) responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
Join our Sun City, AZ team as a Customer Service Manager (CSM ) responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
Entry Level Customer Service Manager - Homecare
Sun City, AZ · On-site
$20 - $22/hr
Join our Sun City, AZ team as a Customer Service Manager (CSM ) responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
Quick apply
Entry Level Customer Service Manager - Homecare
Sun City, AZ · On-site
$20 - $22/hr
Join our Sun City, AZ team as a Customer Service Manager (CSM ) responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
AZ · On-site
Key job responsibilities Provide prompt, efficient, detailed service by engaging directly with Ring ... Ring Technical Customer Support assists customers with their device needs. You will support ...
AZ · On-site
Key job responsibilities Provide prompt, efficient, detailed service by engaging directly with Ring ... Ring Technical Customer Support assists customers with their device needs. You will support ...
AZ · On-site
Key job responsibilities Provide prompt, efficient, detailed service by engaging directly with Ring ... Ring Technical Customer Support assists customers with their device needs. You will support ...
Technical Customer Service Manager information
What is the difference between Technical Customer Service Manager vs Customer Support Supervisor?
| Aspect | Technical Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Credentials | Relevant technical certifications, customer service experience | Customer service experience, leadership skills |
| Work Environment | Technical support teams, cross-department collaboration | Customer service teams, call centers |
| Employer & Industry | Tech companies, software firms, IT services | Retail, telecom, service industries |
| Search & Comparison Intent | Understanding technical support roles, career paths | Supervisory roles, team management in customer service |
The Technical Customer Service Manager focuses on managing technical support teams, resolving complex issues, and ensuring technical solutions meet customer needs. In contrast, the Customer Support Supervisor oversees customer service teams, focusing on team performance and customer satisfaction. Both roles require strong communication skills, but the Technical Customer Service Manager emphasizes technical expertise, while the Supervisor emphasizes team leadership.
What does a technical customer service manager do?
A technical customer service manager oversees support teams that assist customers with technical issues related to products or services. They coordinate troubleshooting, ensure customer satisfaction, and often use tools like CRM software to track and resolve problems efficiently.
What cities in Arizona are hiring for Technical Customer Service Manager jobs?
Cities in Arizona with the most Technical Customer Service Manager job openings:
Customer Service Manager
Phoenix, AZ
Goodwill of Central & Northern Arizona
• Charitable Organizations • 1 - 5K employees1,001 - 5,000 employees
$18/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 18 days ago
Key responsibilities
Oversee and manage the daily operations of the sales floor to meet sales and profit goals.
Lead, train, and develop Retail Sales Associates to ensure high performance and excellent customer service.
Ensure store compliance with policies, safety standards, and maintain store appearance and cleanliness.
Goodwill Of Central And Northern Arizona rating
5.5
Based on 24 frontline employees who took The Breakroom Quiz
Job description
15633 S 32nd St Phoenix Arizona, 85048, +1 (480) 5304716
Starting Pay :$18.00 Hourly
Position Description:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
Essential Duties and Responsibilities:
Minimum Qualifications (Education, Experience, Skills):
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:
These are just a few highlights of our key benefit offerings!
Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.
Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.
PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( https://www.cisa.gov/be-cyber-smart/campaign ) to learn how to report it.
Starting Pay :$18.00 Hourly
Position Description:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
Essential Duties and Responsibilities:
Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
Conducts new goods inventory and ensures proper reporting.
Reconciles and balances all daily paperwork.
Ensures Team Members deliver excellent customer service to donors and customers.
Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
Transfers to different stores at any given time due to business needs.
Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
Processes complex sales transactions, including customer returns.
Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
Provides regular mentoring, training, and coaching to develop skills of Team Members.
Plays critical role in driving company culture change efforts and change management processes.
Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
Performs other related duties, as assigned.
Minimum Qualifications (Education, Experience, Skills):
One-year work experience in Retail Management, preferred
One-year customer service experience required
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen, where applicable for position
Ability to speak and read English proficiently
High School Diploma or Equivalent preferred
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:
- 3 Medical Plans.
- Employer Funded Health Reimbursement Account (HRA).
- 3 Dental Plans.
- Vision Plan.
- 401K Traditional and Roth Plans.
- Employer Paid Life Insurance.
- Employee Assistance Program (EAP).
- Paid Time Off; Sick and Vacation.
- Paid Holidays.
These are just a few highlights of our key benefit offerings!
Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.
Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.
PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( https://www.cisa.gov/be-cyber-smart/campaign ) to learn how to report it.
What Goodwill Of Central And Northern Arizona employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Goodwill of Central Arizona
Sourced by ZipRecruiter
Industry
Charitable organizations
Company size
1,001 - 5,000 Employees
Headquarters location
Phoenix, AZ, US