Technical Content Manager Jobs in Georgia (NOW HIRING)

Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird's complete product and service portfolio, visit www.blue-bird.com.

JOB SUMMARY

The Blue Bird Academy Team is seeking a dynamic Senior Technical Trainer / Content Developer with a passion for emerging automotive technology and helping others grow in their careers. The ideal candidate will have extensive technical experience across a broad array of automotive and/or heavy truck technologies, diagnostic tools, and platforms. A high level of acumen regarding low and high voltage electrical trouble shooting is required.  Creating and delivering training for low-voltage electrical diagnostics, high-voltage electric vehicle system diagnostics, engine fuel systems, engine performance, transmissions, and other serviceable systems and components on Blue Bird products is essential a for success. Instructional design and curriculum development experience combined with a strong automotive service and training background are the main qualities necessary for potential applicants.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop, organize and deliver comprehensive training curriculum including Instructor’s Guide, Workbooks, Presentations, post training resources and all other required materials for dealers on Blue Bird systems, technologies, and diagnostics
• Lead technical content collection, development, and posting
• Advise and assist instructional designers on technical training content asset collection for online and in-person training materials
• Organize and conduct in-person training sessions as well as remote training via Webinars
• Stay abreast of engineering designs and common field service ticket submissions for integration into new training curricula
• Collaborate with Field Service Engineering to ensure training content accuracy and relevance
• Assess training effectiveness and modify programs based on feedback and performance metrics
• Provide technical support and mentorship to trainees during and after program completion
• Create surveys for use in needs analyses
• Reports all metrics from technical training events
• Perform other related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES FOR SUCCESS

• Meticulous, technical mindset with a desire to learn more about the Blue Bird product
• Exceptional communicator with the ability to articulate procedures and ideas verbally and in writing
• Self-starter with the ability to notice gaps in efficiency and adjust accordingly
• Proficiency in instructional design principles and Microsoft Work, PowerPoint, and Excel

BASIC EDUCATION AND EXPERIENCE REQUIRED

• 7+ years of experience as an automotive Field Service Engineer or Field Service Technician
• 5+ years of experience as a Technical Trainer, preferably within the automotive industry
• 3+ years of experience in curriculum development for technical training content
• High School Diploma
• All candidates must be a U.S. citizen or permanent resident

PREFERRED SKILLS AND EXPERIENCE

• Associates or Bachelor’s degree, preferred
• Experience with electrical diagnostics on CAN – including J1939 and OBD2
• Experience with Ford Powertrain and diagnostic tooling and software
• Electric and alternatively-powered vehicle experience
• Field service experience for automotive OEM

WE VALUE

• Ability to anticipate and understand customer needs and provide guidance
• Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
• Strong project management skills. Exposure to difficult or complex projects a plus.
• Ability to influence stakeholders
• Effective communication and ability to communicate complex details in a clear manner.
• Flexible workspaces and work hours that help you unleash the best you.
• Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.

INCLUDES

• Continued Professional Development
• Benefits including medical, dental and vision insurance, 14 paid holidays, vacation time and 401k matching

*The specific statements shown in each section of this description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Blue Bird® is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings.  Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.

All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.

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